Lenovo R500 Troubleshooting Guide - Page 72

Types of warranty service - disassembly

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Machine Type 2734 2735 Country or Region of Purchase Warranty period All New Zealand, Australia, Japan, Korea, and Association of Southeast Asian Nations Parts and Labor - 3 years Battery pack - 1 year Parts and Labor - 3 years Battery pack - 1 year Types of Warranty Service 3 1 2 1 Types of warranty service 1. Customer Replaceable Unit (″CRU″) Service Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called Self-service CRUs, while Optional-service CRUs may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs under one of the other types of warranty service designated for your product. An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at http://www.lenovo.com/CRUs. The requirement to return a defective CRU, if any, will be specified in the materials shipped with a replacement CRU. When return is required, 1) return instructions, a prepaid return shipping label, and a container will be included with the replacement CRU; and 2) you may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your receipt of the replacement. 2. On-site Service Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center. 3. Courier or Depot Service Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with shipping arranged by your Service Provider. You are responsible for disconnecting the product. A shipping container will be provided to you for you to return your product to a designated service center. A courier will pick up your product and 64 ThinkPad® R500 Service and Troubleshooting Guide

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Machine
Type
Country or Region of Purchase
Warranty period
Types of
Warranty
Service
2734
All
Parts and Labor - 3 years
3
Battery pack - 1 year
1
2735
New Zealand, Australia, Japan,
Korea, and Association of
Southeast Asian Nations
Parts and Labor - 3 years
2
Battery pack - 1 year
1
Types of warranty service
1.
Customer Replaceable Unit (
″
CRU
″
) Service
Under CRU Service, your Service Provider will ship CRUs to you for
installation by you. CRU information and replacement instructions are
shipped with your product and are available from Lenovo at any time
upon request. CRUs that are easily installed by you are called Self-service
CRUs, while Optional-service CRUs may require some technical skill and
tools. Installation of Self-service CRUs is your responsibility. You may
request that a Service Provider install Optional-service CRUs under one of
the other types of warranty service designated for your product. An
optional service offering may be available for purchase from Lenovo to
have Lenovo install Self-service CRUs for you. You may find a list of
CRUs and their designation in the publication that ships with your
product or at http://www.lenovo.com/CRUs. The requirement to return a
defective CRU, if any, will be specified in the materials shipped with a
replacement CRU. When return is required, 1) return instructions, a
prepaid return shipping label, and a container will be included with the
replacement CRU; and 2) you may be charged for the replacement CRU if
your Service Provider does not receive the defective CRU within thirty
(30) days of your receipt of the replacement.
2.
On-site Service
Under On-Site Service, your Service Provider will either repair or
exchange the product at your location. You must provide a suitable
working area to allow disassembly and reassembly of the Lenovo product.
For some products, certain repairs may require your Service Provider to
send the product to a designated service center.
3.
Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or
exchanged at a designated service center, with shipping arranged by your
Service Provider. You are responsible for disconnecting the product. A
shipping container will be provided to you for you to return your product
to a designated service center. A courier will pick up your product and
64
ThinkPad
®
R500 Service and Troubleshooting Guide