Lenovo R500 Troubleshooting Guide - Page 5

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Contents Read this first v Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the ThinkVantage button 2 Additional information for Access Help . . . 3 Chapter 2. Taking care of your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 Be gentle with your computer . . . . . 6 Register your computer 6 Carry your computer properly . . . . . 6 Connect the internal modem correctly . . . 6 Handle storage media and drives properly 6 Be sure not to modify your computer . . . 7 Take care in setting passwords . . . . . 7 Care for the fingerprint reader . . . . . 7 Cleaning the cover of your computer . . . 8 Cleaning your computer keyboard . . . . 8 Cleaning your computer display . . . . 8 Chapter 3. Solving computer problems . . 11 Frequently asked questions 11 Entering the BIOS Setup Utility . . . . . 12 Diagnosing problems 13 HDD diagnostic program 13 Diagnosing problems using PC-Doctor from the service partition 14 Troubleshooting 15 Error messages 15 Errors without messages 21 Memory problems 23 Password problems 23 Keyboard problems 24 Pointing device problems 24 Sleep (standby) or hibernation problems 25 Computer screen problems 27 Battery problems 30 AC adapter problems 30 Hard disk drive (HDD) or solid state drive (SSD) problems 31 Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33 Chapter 4. Recovery options 35 Introducing Rescue and Recovery . . . . . 35 Solid state drive (SSD 35 Restoring the factory contents 36 Recovering data 37 Chapter 5. Upgrading and replacing devices 39 Replacing the battery 39 Upgrading the hard disk drive or solid state drive 41 Replacing memory 48 Chapter 6. Getting help and service . . . 55 Getting help and service 55 Getting help on the Web 55 Calling the Customer Support Center . . . 55 Getting help around the world 57 Worldwide telephone list 57 Appendix A. Warranty information . . . . 63 Types of warranty service 64 Appendix B. Customer Replaceable Units (CRUs 67 Appendix C. Features and Specifications 69 Features 69 Specifications 70 Appendix D. Notices 73 Notices 73 Export classification notice 74 Electronic emissions notices 74 Federal Communications Commission (FCC) Statement 74 Industry Canada Class B emission compliance statement 75 Avis de conformité à la réglementation d'Industrie Canada 75 European Union EMC Directive conformance statement 75 iii

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Contents
Read this first
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v
Chapter 1. Finding information
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1
This guide and other publications
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1
Finding information with the ThinkVantage
button
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2
Additional information for
Access Help
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Chapter 2. Taking care of your ThinkPad
computer
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Important tips
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5
Be careful about where and how you work
5
Be gentle with your computer
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6
Register your computer
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6
Carry your computer properly
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6
Connect the internal modem correctly .
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.6
Handle storage media and drives properly
6
Be sure not to modify your computer .
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.7
Take care in setting passwords
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7
Care for the fingerprint reader
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7
Cleaning the cover of your computer .
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Cleaning your computer keyboard
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8
Cleaning your computer display
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8
Chapter 3. Solving computer problems
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Frequently asked questions
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Entering the BIOS Setup Utility
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Diagnosing problems
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13
HDD diagnostic program
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Diagnosing problems using PC-Doctor
from the service partition
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14
Troubleshooting
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Error messages
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Errors without messages
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21
Memory problems
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23
Password problems
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Keyboard problems
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Pointing device problems
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24
Sleep (standby) or hibernation problems
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Computer screen problems
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27
Battery problems
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30
AC adapter problems
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30
Hard disk drive (HDD) or solid state drive
(SSD) problems
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31
Fingerprint reader problems
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33
Startup problems
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33
Chapter 4. Recovery options
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Introducing Rescue and Recovery
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35
Solid state drive (SSD)
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35
Restoring the factory contents
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Recovering data
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37
Chapter 5. Upgrading and replacing
devices
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39
Replacing the battery
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39
Upgrading the hard disk drive or solid state
drive
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41
Replacing memory
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48
Chapter 6. Getting help and service
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Getting help and service
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55
Getting help on the Web
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55
Calling the Customer Support Center
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Getting help around the world
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57
Worldwide telephone list
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Appendix A. Warranty information
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63
Types of warranty service
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Appendix B. Customer Replaceable Units
(CRUs)
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Appendix C. Features and Specifications
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Features
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Specifications
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70
Appendix D. Notices
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73
Notices
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73
Export classification notice
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74
Electronic emissions notices
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74
Federal Communications Commission
(FCC) Statement
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74
Industry Canada Class B emission
compliance statement
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75
Avis de conformité à la réglementation
d’Industrie Canada
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75
European Union EMC Directive
conformance statement
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75
© Copyright Lenovo 2008
iii