Lenovo S10 Laptop User Guide - Page 57

Diagnosing, problems, using, PC-Doctor

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For more information about PC-Doctor for Windows, see the Help for the program. Attention: v If you need help or further information about the problem, choose any of the following: - Lenovo Troubleshooting Center - Updates and Support - System Reports v Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. Diagnosing problems using PC-Doctor for DOS The PC-Doctor for DOS diagnostic program runs independently of the Windows operating system. Use PC-Doctor for DOS, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. You can run PC-Doctor for DOS from a diagnostic CD/DVD image. Creating a diagnostic CD/DVD image To create a diagnostic CD/DVD image, download a self-starting bootable CD/DVD image (known as an .iso image) of the diagnostic program from http:// www.lenovo.com/support. After you download the image, you can create the CD/DVD using any CD/DVD burning software. Running diagnostics from the CD/DVD Chapter 4. Troubleshooting 49

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For
more
information
about
PC-Doctor
for
Windows,
see
the
Help
for
the
program.
Attention:
v
If
you
need
help
or
further
information
about
the
problem,
choose
any
of
the
following:
–
Lenovo
Troubleshooting
Center
–
Updates
and
Support
–
System
Reports
v
Running
any
tests
may
take
up
to
several
minutes
or
longer.
Make
sure
you
have
time
to
run
the
entire
test;
do
not
interrupt
the
test
while
it
is
running.
When
preparing
to
contact
the
Customer
Support
Center,
be
sure
to
print
the
test
log
so
that
you
can
rapidly
provide
information
to
the
help
technician.
Diagnosing
problems
using
PC-Doctor
for
DOS
The
PC-Doctor
for
DOS
diagnostic
program
runs
independently
of
the
Windows
operating
system.
Use
PC-Doctor
for
DOS,
if
you
are
unable
to
start
the
Windows
operating
system
or
if
PC-Doctor
for
Windows
has
not
been
successful
in
isolating
a
possible
problem.
You
can
run
PC-Doctor
for
DOS
from
a
diagnostic
CD/DVD
image.
Creating
a
diagnostic
CD/DVD
image
To
create
a
diagnostic
CD/DVD
image,
download
a
self-starting
bootable
CD/DVD
image
(known
as
an
.iso
image)
of
the
diagnostic
program
from
http://
www.lenovo.com/support.
After
you
download
the
image,
you
can
create
the
CD/DVD
using
any
CD/DVD
burning
software.
Running
diagnostics
from
the
CD/DVD
Chapter
4.
Troubleshooting
49