Lenovo ThinkCentre M50e Quick Reference Guide - Page 38

Calling, service, Telephone, numbers

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information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/think/support and follow the instructions. Calling for service If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v Hardware repair - If the problem is determined to be caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering Change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: v Replacement or use of parts not manufactured for or by Lenovo or nonwarranted Lenovo parts. v Identification of software problem sources. v Configuration of BIOS as part of an installation or upgrade. v Changes, modifications, or upgrades to device drivers. v Installation and maintenance of network operating systems (NOS). v Installation and maintenance of application programs. Refer to your Statement of Limited Warranty for a full explanation of warranty terms. Be sure to retain your proof of purchase to obtain warranty service. If possible, be at your computer when you call. Please have the following information ready: v Machine type and model v Serial numbers of your hardware products v Description of the problem v Exact wording of any error messages v Hardware and software configuration information Telephone numbers For a list of Service and Support phone numbers, see [INSERT XREF TO ″WORLDWIDE TELEPHONE LIST″ SECTION IN WARRANTY APPENDIX]. Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/think/support and click 20 Quick Reference

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information
and
download
device
drivers
and
updates.
To
access
these
pages,
go
to
and
follow
the
instructions.
Calling
for
service
If
you
have
tried
to
correct
the
problem
yourself
and
still
need
help,
during
the
warranty
period,
you
can
get
help
and
information
by
telephone
through
the
Customer
Support
Center.
The
following
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
if
you
have
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
Hardware
repair
-
If
the
problem
is
determined
to
be
caused
by
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service.
v
Engineering
Change
management
-
Occasionally,
there
might
be
changes
that
are
required
after
a
product
has
been
sold.
Lenovo
or
your
reseller,
if
authorized
by
Lenovo,
will
make
selected
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
The
following
items
are
not
covered:
v
Replacement
or
use
of
parts
not
manufactured
for
or
by
Lenovo
or
nonwarranted
Lenovo
parts.
v
Identification
of
software
problem
sources.
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade.
v
Changes,
modifications,
or
upgrades
to
device
drivers.
v
Installation
and
maintenance
of
network
operating
systems
(NOS).
v
Installation
and
maintenance
of
application
programs.
Refer
to
your
Statement
of
Limited
Warranty
for
a
full
explanation
of
warranty
terms.
Be
sure
to
retain
your
proof
of
purchase
to
obtain
warranty
service.
If
possible,
be
at
your
computer
when
you
call.
Please
have
the
following
information
ready:
v
Machine
type
and
model
v
Serial
numbers
of
your
hardware
products
v
Description
of
the
problem
v
Exact
wording
of
any
error
messages
v
Hardware
and
software
configuration
information
Telephone
numbers
For
a
list
of
Service
and
Support
phone
numbers,
see
[INSERT
XREF
TO
″
WORLDWIDE
TELEPHONE
LIST
″
SECTION
IN
WARRANTY
APPENDIX].
Phone
numbers
are
subject
to
change
without
notice.
For
the
most
current
phone
numbers,
go
to
and
click
20
Quick
Reference