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Lenovo ThinkPad 760CD ThinkPad 380, 385, 560, 560E, all 760, 765 and SelectADo - Page 456

DSP-Related Symptoms, ESS-Related Symptoms, Peripheral-Device-Related Symptoms

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Symptom / Error Memory count (size) appears different from actual size. System configuration does not match the installed devices. System hangs intermittently. FRU / Action in Sequence Go to "Memory Checkout" on page 416. Go to "Checking the Installed Devices List" on page 450. Go to "Intermittent Problems" on page 447. DSP-Related Symptoms Symptom / Error FRU / Action in Sequence In OS/2, DOS, or Windows multimedia programs, no sound comes from the computer. (Only system beeps heard at power-on.) 1. Reseat the DSP card. 2. Go to "1170 DSP Card or ESS Card" on page 480 and check the DSP card. 3. Check that the device driver is installed correctly. In OS/2, DOS, or Windows, the modem does not work. 1. Check that the DSP Modem is active. OS/2 and Windows: Click the DSP Modem icon in the ThinkPad Configuration program. DOS: Run the MWMODEM ON command. 2. Reseat the DAA module. ESS-Related Symptoms Symptom / Error In OS/2, DOS, or Windows multimedia programs, no sound comes from the computer. (Only system beeps are heard at power-on.) FRU / Action in Sequence 1. Reseat the audio (ESS) card. 2. Go to "Audio (ESS) Card Checkout (765L)" on page 419 and check the ESS card. 3. Check that the device driver is installed correctly. Peripheral-Device-Related Symptoms Symptom / Error External display does not work correctly. FRU / Action in Sequence See "External Display Self-Test" on page 682. Printer problems. 1. Run printer self-test. 2. Parallel port device 3. Cable 4. System board 444 IBM Mobile Systems HMM

Section	Page
Introduction	13
Mobile Computer Descriptions	14
Drive and Diskette Compatibility Matrix	17
Important Service Information	18
FRU Replacement Strategy	18
Hard Disk Drive Replacement Strategy	19
How to Use Error Messages	19
How to Read POST Error Messages	19
Safety Notices (Multi-lingual Translations)	20
Safety Information	27
General Safety	27
Electrical Safety	28
Safety Inspection Guide	29
Handling Electrostatic Discharge-Sensitive Devices	31
Grounding Requirements	31
Laser Compliance Statement	32
ThinkPad 380, 385 (2635)	35
Read This First	37
Checkout Guide	41
Memory Checkout	42
System Board Checkout	43
Keyboard/Auxiliary Input Device Checkout	43
TrackPoint III Checkout	44
Diskette Drive Test	44
Status Indicator Checkout	45
Power Systems Checkout	45
Common Device Checkout	48
Power Management Features	50
Symptom-to-FRU Index	52
Numeric Error Codes	52
Diagnostic Error Codes	55
Beep Symptoms	58
No Beep Symptoms	58
LCD-Related Symptoms	59
Keyboard/TrackPoint III-Related Symptoms	59
Indicator-Related Symptoms	60
Power-Related Symptoms	60
Function/Audio-Related Symptoms	61
Peripheral-Device-Related Symptoms	61
Infrared-Related Symptoms	62
Other Symptoms	62
Intermittent Problems	62
Undetermined Problems	63
Related Service Procedures	64
Status Indicators	64
How to Run the Diagnostics	66
Error Log	67
Checking the Installed Devices List	67
How to Run a Low-Level Format	67
PC Test Card LED	68
Fn Key Combinations	68
Product Overview (380, 385)	69
FRU Removals and Replacements	70
1010 Battery Pack	71
1020 DIMM Card / Backup Battery	72
1030 Keyboard Unit	73
1040 CD-ROM/FDD Assembly	75
1045 FDD	77
1046 CD-ROM	80
1050 Speaker / Microphone	82
1060 Hard Disk Drive	84
1070 LCD Unit	89
1080 System Board Assembly	93
1090 Upper Shield Case	95
1100 Sub Card	96
1110 Lower Shield Case	97
1120 PCMCIA Slot	99
1130 Fan	100
2010 LCD Front Cover	102
2020 LCD Panel	104
2030 LCD Inverter Card	107
2040 LCD Misc. Parts	108
Locations	113
Front View	113
Rear View	114
Bottom View	115
Parts Listing 380, 385 (2635)	116
Models 380/380D/385/385D	116
Models 380E/380ED/385E/385ED	118
LCD FRU (DSTN) Models 380/380D/385/385D	120
LCD FRU (TFT - Type 1) Models 380/380D/385/385D	121
LCD FRU (TFT - Type 2) Models 380/380D/385/385D	122
LCD FRU (FRSTN) Models 380E/380ED/385E/385ED	123
LCD FRU (TFT - Type 1) Models 380E/380ED/385E/385ED	124
LCD FRU (TFT - Type 2) Models 380E/380ED/385E/385ED	125
Common/Option Parts List	127
ThinkPad 560, 560E (2640)	133
Read This First	135
Checkout Guide	139
Memory Checkout	140
System Board Checkout	141
Keyboard or Auxiliary Input Device Checkout	141
TrackPoint III Checkout	142
Diskette Drive Checkout	142
Status Indicator Checkout	143
Power Systems Checkout	143
Port Replicator Checkout	146
Power Management Features	147
Symptom-to-FRU Index	150
Numeric Error Codes	150
Diagnostic Error Codes	154
FRU Codes	155
Beep Symptoms	156
No Beep Symptoms	156
LCD-Related Symptoms	157
Keyboard or TrackPoint III Related Symptoms	157
Indicator-Related Symptoms	158
Power-Related Symptoms	158
Function-Related Symptoms	159
Peripheral-Device-Related Symptoms	159
Infrared-Related Symptoms	160
Other Symptoms	160
Intermittent Problems	160
Undetermined Problems	161
Related Service Procedures	162
Status Indicators	162
Running the Diagnostics	163
Displaying the Error Log	164
Checking the Installed Devices List	164
Running a Low-Level Format	165
Checking the PC Test Card LED	165
Fn Key Combinations	165
Product Overview (560, 560E)	166
FRU Removals and Replacements	168
1010 Backup Battery	169
1020 DIMM (If Installed)	170
1030 Battery Pack	171
1040 Frame	172
1050 Keyboard Unit	175
1060 LCD Assembly	179
1070 Speaker	180
1080 Hard Disk Drive	181
1090 PCMCIA Slot Assembly	182
1100 System Board	183
2010 LCD Front Cover	185
2020 LCD Panel	187
2030 Inverter Card	191
2040 LCD Cable and Hinges	193
Locations	195
Front View	195
Bottom View	196
Rear View	197
Parts Listing 560, 560E (2640)	198
LCD FRU (DSTN)	201
LCD FRU (TFT) - TFT 1	202
LCD FRU (TFT) - TFT 2	203
Common and Option Parts List	205
ThinkPad 760 (9546, 9547)	211
Read This First	214
Checkout Guide	217
Memory Checkout	218
System Board and CPU Card Checkout	220
Keyboard and Auxiliary Input Device Checkout	221
DSP Card Checkout	222
Audio (ESS) Card Checkout	222
TrackPoint III Checkout	222
Fan Checkout (Models 760XL/760XD)	223
Game Port Checkout	224
Diskette Drive Test	224
LCD Information Panel Checkout	225
Power Systems Checkout	225
Power Management Features	232
Port Replicator Power Overload	234
Symptom-to-FRU Index	235
Numeric Error Codes	235
FRU Codes	239
Beep Symptoms	240
No Beep Symptoms	241
LCD-Related Symptoms	242
Keyboard/TrackPoint III-Related Symptoms	242
Indicator-Related Symptoms	243
LCD Information Panel-Related Symptoms	243
Power-Related Symptoms	243
Function/Audio-Related Symptoms	244
DSP-Related Symptoms	245
ESS-Related Symptoms	245
Peripheral-Device-Related Symptoms	245
Infrared-Related Symptoms	246
Other Symptoms	246
Intermittent Problems	246
Undetermined Problems	247
Related Service Procedures	248
Status Indicators	248
LCD Information Panel	248
How to Run the Diagnostics	249
Error Log	250
Checking the Installed Devices List	250
Password Combinations (POP, HDP, PAP)	251
How to Run a Low-Level Format	251
PC Test Card LED	251
Fn Key Combinations	252
Product Overview (760)	253
Model 760C or 760CD	253
Model 760E or 760ED	254
Model 760L or 760LD	255
Model 760EL or 760ELD	256
Model 760XL or 760XD	257
FRU Removals and Replacements	258
1010 Rear Connector Door	259
1020 Diskette Drive/CD-ROM Drive	260
1030 Battery Pack	262
1040 Hard Disk Drive	263
1050 DIMM	264
1060 Top Cover	268
1070 Keyboard Unit	269
1080 LCD Unit	270
1090 Front IR	271
1095 Rear IR	273
1100 System Board Assembly	274
1125 Upper Shield	278
1110 Video Card/Fan (Model Unique)	279
1135 External Diskette Drive Connector	283
1120 DC/DC Card	284
1130 DSP Card/ Audio (ESS) Card	286
1140 CPU Card	289
1150 System Board and PCMCIA Slot Assembly	291
1160 Palm Rest	294
1170 Keyboard, Information Panel	295
1180 Keyboard Cable	297
1190 Keyboard Card	299
1200 Backup Battery, Speaker, Standby Battery	300
LCD Unit, 12.1 SVGA (P/N 29H9226 ASM P/N 29H9029)	303
1010 LCD Cover	303
1020 LCD Panel, Interface Cable Assembly	305
1030 Hinges	307
LCD Unit, 12.1 SVGA (P/N 29H9226, ASM P/N 73H6599)	308
2010 LCD Cover	308
2020 LCD Panel	310
2030 Interface Cable Assembly, Hinges	312
LCD Unit, 10.4 SVGA (P/N 29H9227)	314
3010 LCD Cover	314
3020 LCD Panel, Interface Cable Assembly	316
3030 Hinges	318
LCD Unit, 10.4 VGA (P/N 46H5355)	319
4010 LCD Cover	319
4020 LCD Panel	321
4030 Interface Cable Assembly, Hinges	323
LCD Unit, 11.3 DSTN (P/N 39H6232)	324
5010 LCD Cover	324
5020 LCD Panel	326
5030 Interface Cable Assembly, Hinges	328
LCD Unit, 12.1 XGA	329
6010 LCD Cover	329
6020 LCD Panel	331
6030 Interface Cable Assembly, Hinges	333
LCD Unit, 12.1 SVGA (P/N 82H8496)	335
7010 LCD Cover	335
7030 LCD Panel	337
7040 Interface Cable Assembly, Hinges	339
LCD Unit, 12.1 SVGA (P/N 11J8867, ASM P/N 11J8855)	341
8010 LCD Cover	341
8020 LCD Panel	343
8030 Interface Cable Assembly, Hinges	345
LCD Unit, 12.1 SVGA (P/N 46H5725, ASM P/N 46H5723)	347
9010 LCD Cover	347
9020 LCD Panel	349
9030 Interface Cable Assembly, Hinges	351
Locations	353
Front View	353
Rear View	354
Inside View	355
Bottom View	356
Power-On Password Connector	357
Parts Listing 760 (9546, 9547)	358
Model 760CD	361
Model 760E (CD Nonupgradable Type)	365
Model 760E (CD Upgradable Type) or 760ED	369
Model 760L	374
Model 760LD	377
Model 760EL or 760ELD	381
Model 760XL	386
Model 760XD	390
LCD Unit, 12.1 SVGA (P/N 29H9226, ASM P/N 29H9029)	394
LCD Unit, 12.1 SVGA (P/N 29H9226, ASM P/N 73H6599)	396
LCD Unit, 10.4 SVGA (P/N 29H9227)	398
LCD Unit, 10.4 VGA (P/N 46H5355)	400
LCD Unit, 11.3 DSTN (P/N 39H6232)	402
LCD Unit, 12.1 XGA (P/N 46H5735)	404
LCD Unit, 12.1 XGA (P/N 46H5735, ASM P/N 46H5731)	406
LCD Unit, 12.1 SVGA (P/N 82H8496)	408
LCD Unit, 12.1 SVGA (P/N 46H5725)	410
LCD Unit, 12.1 SVGA (P/N 11J8867, ASM P/N 11J8855)	412
Common or Option Parts List	414
ThinkPad 765D (9546), 765L (9547)	421
Read This First	423
Checkout Guide	427
Memory Checkout	428
System Board and CPU Card Checkout	429
Keyboard or Auxiliary Input Device Checkout	430
DSP Card Checkout (Model 765D)	431
Audio (ESS) Card Checkout (765L)	431
TrackPoint III Checkout	431
Game Port Checkout	432
Diskette Drive Checkout	432
LCD Information Panel Checkout	433
Fan Checkout	433
Power Systems Checkout	434
Common Device Checkout	440
Power Management Features	441
Symptom-to-FRU Index	444
Numeric Error Codes	444
Diagnostic Error Codes	448
Beep Symptoms	452
No Beep Symptoms	452
LCD-Related Symptoms	453
Keyboard or TrackPoint III Related Symptoms	454
Indicator-Related Symptoms	454
LCD Information Panel-Related Symptoms	454
Power-Related Symptoms	455
Function/Audio-Related Symptoms	455
DSP-Related Symptoms	456
ESS-Related Symptoms	456
Peripheral-Device-Related Symptoms	456
Infrared-Related Symptoms	458
PCMCIA-Related Symptoms	458
Other Symptoms	458
Intermittent Problems	459
Undetermined Problems	459
Related Service Procedures	460
Status Indicators	460
Running the Diagnostics	461
Displaying the Error Log	462
Checking the Installed Devices List	462
Password Combinations (POP, HDP, PAP)	463
Running a Low-Level Format	463
Checking the PC Test Card LED	463
Fn Key Combinations	463
Product Overview (765D, 765L)	465
FRU Removals and Replacements	466
1010 Rear Connector Door	467
1020 Diskette Drive or CD-ROM Drive	468
1030 Battery Pack	470
1040 Hard Disk Drive	471
1050 DIMM (If Installed)	473
1060 Top Cover	475
1070 Keyboard Unit	476
1080 LCD Unit	477
1090 Front IR	478
1100 Rear IR	481
1110 System Board, DIMM Adapter Card	482
1120 Upper Shield	485
1130 External FDD Connector	486
1140 Video Card	487
1150 Fan and Video Cable (765D-Unique)	489
1160 Modem Holder, DC/DC Card, Inverter Card	490
1170 DSP Card or ESS Card	492
1180 Lower Shield Case	493
1190 CPU Card	494
1200 PCMCIA Slot Assembly	496
1210 Shield Cover (Right, Left)	498
2010 Palm Rest	499
2020 Palm Rest Rear Cover	500
2030 Keyboard Card	501
2040 Keyboard and Information Panel	503
2050 Keyboard Cable	505
2060 Backup Battery, Speaker, Standby Battery	506
3010 LCD Front Cover	509
3020 LCD Misc. Parts	510
3030 LCD Panel	511
3040 Center Cover Assembly	513
3050 Hinges	514
Locations	515
Front View	515
Rear View	516
Inside View	517
Bottom View	517
Parts Listing 765D (9546), 765L (9547)	518
LCD FRU	521
13.3 XGA, 11J8133	522
13.3 XGA, NEC 11J9654	522
Keyboard FRU	523
Common and Option Parts List	526
ThinkPad 770 (9548, 9549)	533
Read This First	535
Checkout Guide	540
Audio Checkout	541
Diskette Drive Checkout	541
Fan Checkout	542
Game Port Checkout	542
Indicator Panel Checkout	542
Keyboard or Auxiliary Input Device Checkout	543
Memory Checkout	544
Modem (DSP) Checkout	545
Power Systems Checkout	545
System Board and CPU Card Checkout	550
TrackPoint Checkout	550
Power Management Features	552
Symptom-to-FRU Index	554
Numeric Error Codes	554
Diagnostic Error Codes	558
Beep Symptoms	563
No Beep Symptoms	563
Audio-Related Symptoms	564
CD-ROM-Related Symptoms	564
DVD-Related Symptoms	565
Function-Related Symptoms	567
Indicator-Related Symptoms	568
Indicator Panel-Related Symptoms	568
Infrared-Related Symptoms	569
Keyboard- or TrackPoint III-Related Symptoms	569
LCD-Related Symptoms	570
Modem (DSP)-Related Symptoms	570
PC Card-Related Symptoms	571
Peripheral-Device-Related Symptoms	571
Power-Related Symptoms	572
Other Symptoms	572
Intermittent Symptoms	572
Undetermined Problems	573
Related Service Procedures	574
Status Indicators	574
Indicator Panel	574
Running the Diagnostics	575
Displaying the Error Log	576
Checking the Installed Devices List	576
Password Combinations (POP, HDP, PAP)	577
Running a Low-Level Format	577
Checking the PC Test Card LED	577
Fn Key Combinations	578
Product Overview (770)	579
FRU Removals and Replacements	580
1010 Battery Pack	581
1020 UltraBay II Device or 2nd Battery Pack	582
1030 DVD Adapter Card	583
1040 Hard Disk Drive	584
1050 Backup Battery or DIMM	586
1060 Keyboard Unit	587
1065 Keyboard, Keyboard Bezel, Indicator Panel	589
1070 Center Cover and Hinge Cover	591
1080 Eject Lever and Power Switch	593
1090 LCD Unit	597
1100 Standby Battery	598
1110 Upper Shield	599
1120 Speaker	601
1130 Video Card	602
1140 Modem Card	603
1150 DC/DC Card	604
1160 Fan	607
1170 CPU Card	608
1180 PC Card Slot	610
1190 System Board	611
2010 LCD Front Cover	613
2020 LCD Panel Assembly	615
2030 Inverter Card	617
2050 Hinge and LCD Latch	618
Locations	619
Front View	619
Rear View	620
Bottom View	621
Parts Listing 770 (9548, 9549)	622
LCD FRU	625
Common and Option Parts List	626
SelectaDock III (3547-003)	633
Read This First	634
General Preparation	636
Checkout Guide	637
Power Supply	638
Checking the Installed Devices List	640
External Keyboard	641
External Monitor	642
Printer	643
USB Device	643
How to Run the Diagnostics	644
Symptom-to-FRU Index	652
Numeric Error Codes	653
Diagnostic Error Codes	655
Adapter-Related Symptoms	658
Audio-Related Symptoms	658
Beep Symptoms	659
Indicator-Related Symptoms	659
Keyboard-Related Symptoms	659
MIDI/Joystick-Port-Related Symptoms	660
PC Card-Related Symptoms	660
Peripheral-Device-Related Symptoms	660
Power-Related Symptoms	661
SCSI Device-Related Symptoms	661
Sound Blaster-Related Symptoms	661
UltraBay II Tray-Related Symptoms	662
USB Related Symptoms	662
Wake Up on LAN-Related Symptoms	663
Intermittent Symptoms	663
Other Symptoms	664
Undetermined Problems	665
Product Overview (3547-003)	666
Status Indicator	666
FRU Removals and Replacements	668
1010 Port Replicator	669
1020 Option Card Cover and Option Card	670
1030 PC Card	671
1040 UltraBay II	672
1050 Device Space Bay Frame	673
1060 Upper Cover	674
1070 Bracket	676
1080 Speaker Assembly	677
1090 Power Supply	678
1100 Cables	679
1110 DC-DC Card	680
1120 USB Card	681
1130 Shield Cover	682
1140 Main Card Assembly	683
1150 Audio Card, Main Card, and Riser Card	684

Match case Limit results 1 per page

Symptom / Error

FRU / Action in Sequence

Memory count (size)

appears different from

actual size.

Go to “Memory Checkout”

on page

416.

System configuration does

not match the installed

devices.

Go to “Checking the

Installed Devices List” on

page 450.

System hangs intermittently.

Go to “Intermittent

Problems” on page

447.

DSP-Related Symptoms

Symptom / Error

FRU / Action in Sequence

In OS/2, DOS, or Windows

multimedia programs, no

sound comes from the

computer. (Only system

beeps heard at power-on.)

Reseat the DSP card.

Go to “1170

DSP

Card or ESS Card” on

page

480 and check

the DSP card.

Check that the device

driver is installed

correctly.

In OS/2, DOS, or Windows,

the modem does not work.

Check that the DSP

Modem is active.

OS/2 and Windows:

Click the

DSP Modem

icon in the ThinkPad

Configuration program.

DOS:

Run the

MWMODEM

command.

Reseat the DAA

module.

ESS-Related Symptoms

Symptom / Error

FRU / Action in Sequence

In OS/2, DOS, or Windows

multimedia programs, no

sound comes from the

computer. (Only system

beeps are heard at

power-on.)

Reseat the audio

(ESS) card.

Go to “Audio (ESS)

Card Checkout (765L)”

on page

419 and

check the ESS card.

Check that the device

driver is installed

correctly.

Peripheral-Device-Related Symptoms

Symptom / Error

FRU / Action in Sequence

External display does not

work correctly.

See “External Display

Self-Test” on page

682.

Printer problems.

Run printer self-test

Parallel port device

Cable

System board

444

IBM Mobile Systems HMM