Lenovo ThinkPad R60e (English) Service and Troubleshooting Guide - Page 31

Problem, Solution

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Solving computer problems A Hard disk drive problem Problem: Solution: The hard disk drive does not work. In the startup menu in BIOS Setup Utility, make sure that the hard disk drive is in the ″Boot priority order″. If it is in the device list of ″Excluded from boot order″, the hard disk drive is disabled. Move it into the ″Boot priority order″. Fingerprint authentication problems Problem: Solution: You cannot register or authenticate your finger because it is wrinkled, rough, dry, injured, stained, oily, wet, or different one from what you have registered. To improve the situation, try the following: v Clean or wipe your hands to remove any excess dirt or moisture from the fingers. v Enroll and use a different finger for authentication. v If your hands are too dry, apply lotion to them. A startup problem Problem: Solution: The Microsoft® Windows® operating system will not start. Use the Rescue and Recovery workspace to help solve or identify your problem. For details about Rescue and Recovery, see chapter 4. Other problems Problem: Solution: Your computer does not respond. v To turn off your computer, press and hold the power switch for 4 seconds or more. If the computer still does not respond, remove the ac adapter and the battery. v Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. v IRQs for the PCI might be all set as 11. The computer does not respond because it cannot share the IRQ with other devices. Refer to the ThinkPad Configuration Program. Problem: Solution: The computer does not start from a device you want. Refer to the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled. In the startup menu in the BIOS Setup Utility, make sure that the device is included in the ″Boot priority order″ list. If it is included in the ″Excluded from boot order″ list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the ″Boot priority order″ list. Chapter 3. Solving computer problems 23

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A
Hard
disk
drive
problem
Problem:
The
hard
disk
drive
does
not
work.
Solution:
In
the
startup
menu
in
BIOS
Setup
Utility,
make
sure
that
the
hard
disk
drive
is
in
the
″
Boot
priority
order
″
.
If
it
is
in
the
device
list
of
″
Excluded
from
boot
order
″
,
the
hard
disk
drive
is
disabled.
Move
it
into
the
″
Boot
priority
order
″
.
Fingerprint
authentication
problems
Problem:
You
cannot
register
or
authenticate
your
finger
because
it
is
wrinkled,
rough,
dry,
injured,
stained,
oily,
wet,
or
different
one
from
what
you
have
registered.
Solution:
To
improve
the
situation,
try
the
following:
v
Clean
or
wipe
your
hands
to
remove
any
excess
dirt
or
moisture
from
the
fingers.
v
Enroll
and
use
a
different
finger
for
authentication.
v
If
your
hands
are
too
dry,
apply
lotion
to
them.
A
startup
problem
Problem:
The
Microsoft
®
Windows
®
operating
system
will
not
start.
Solution:
Use
the
Rescue
and
Recovery
workspace
to
help
solve
or
identify
your
problem.
For
details
about
Rescue
and
Recovery,
see
chapter
4.
Other
problems
Problem:
Your
computer
does
not
respond.
Solution:
v
To
turn
off
your
computer,
press
and
hold
the
power
switch
for
4
seconds
or
more.
If
the
computer
still
does
not
respond,
remove
the
ac
adapter
and
the
battery.
v
Your
computer
might
lock
when
it
enters
standby
mode
during
a
communication
operation.
Disable
the
standby
timer
when
you
are
working
on
the
network.
v
IRQs
for
the
PCI
might
be
all
set
as
11.
The
computer
does
not
respond
because
it
cannot
share
the
IRQ
with
other
devices.
Refer
to
the
ThinkPad
Configuration
Program.
Problem:
The
computer
does
not
start
from
a
device
you
want.
Solution:
Refer
to
the
Startup
menu
of
the
BIOS
Setup
Utility.
Make
sure
that
the
startup
sequence
in
the
BIOS
Setup
Utility
is
set
so
that
the
computer
starts
from
the
device
you
want.
Also
make
sure
that
the
device
from
which
the
computer
starts
is
enabled.
In
the
startup
menu
in
the
BIOS
Setup
Utility,
make
sure
that
the
device
is
included
in
the
″
Boot
priority
order
″
list.
If
it
is
included
in
the
″
Excluded
from
boot
order
″
list,
it
is
disabled.
Select
the
entry
for
it
in
the
list
and
press
the
x
key.
This
moves
the
entry
to
the
″
Boot
priority
order
″
list.
Solving
computer
problems
Chapter
3.
Solving
computer
problems
23