Lenovo ThinkPad R60e (English) Service and Troubleshooting Guide - Page 5

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Contents Read first v Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the ThinkVantage button 2 Chapter 2. Caring for your ThinkPad computer 3 Chapter 3. Solving computer problems . . 9 Frequently asked questions 10 Diagnosing problems 11 Diagnosing HDD from BIOS Setup Utility 12 Diagnosing problems using PC-Doctor from the service partition 12 Troubleshooting 12 Error messages 12 Errors without messages 17 A password problem 18 Keyboard problems 19 Pointing device problems 19 Standby or hibernation problems . . . . 20 Computer screen problems 21 Battery problems 22 A Hard disk drive problem 23 Fingerprint authentication problems . . . 23 A startup problem 23 Other problems 23 Starting BIOS Setup Utility 24 Chapter 4. Recovery options 27 Using Rescue and Recovery 27 Restoring factory contents 27 Recovering data 28 Installing a new operating system. . . . . 28 Chapter 5. Upgrading and replacing devices 29 Replacing the battery 29 Upgrading the hard disk drive 30 Replacing memory 34 Chapter 6. Getting help and service . . . 41 Getting help and service 41 Getting help on the Web 41 Calling the Customer Support Center . . . 41 Getting help around the world 43 Appendix A. Warranty information . . . . 45 Warranty Information 45 Warranty Period 45 Types of Warranty Service 46 Worldwide telephone list 48 Appendix B. Customer Replaceable Units (CRUs 53 Appendix C. Features and Specifications 55 Features 55 Specifications 56 Appendix D. Notices 59 Notices 59 Television output notice 60 Electronic emissions notices 60 Federal Communications Commission (FCC) Statement 60 Industry Canada Class B emission compliance statement 61 Avis de conformité à la réglementation d'Industrie Canada 61 European Union EMC Directive conformance statement 61 Important information for the European Directive 2002/96/EC 62 IBM Lotus Software Offer 63 Trademarks 65 Index 67 © Copyright Lenovo 2006 iii

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Contents
Read
first
.
.
.
.
.
.
.
.
.
.
.
.
.v
Chapter
1.
Finding
information
.
.
.
.
.1
This
guide
and
other
publications
.
.
.
.
.1
Finding
information
with
the
ThinkVantage
button
.
.
.
.
.
.
.
.
.
.
.
.
.
.2
Chapter
2.
Caring
for
your
ThinkPad
computer
.
.
.
.
.
.
.
.
.
.
.
.
.3
Chapter
3.
Solving
computer
problems
.
.9
Frequently
asked
questions
.
.
.
.
.
.
. 10
Diagnosing
problems
.
.
.
.
.
.
.
.
. 11
Diagnosing
HDD
from
BIOS
Setup
Utility
12
Diagnosing
problems
using
PC-Doctor
from
the
service
partition
.
.
.
.
.
. 12
Troubleshooting
.
.
.
.
.
.
.
.
.
.
. 12
Error
messages
.
.
.
.
.
.
.
.
.
. 12
Errors
without
messages
.
.
.
.
.
.
. 17
A
password
problem
.
.
.
.
.
.
.
. 18
Keyboard
problems
.
.
.
.
.
.
.
. 19
Pointing
device
problems
.
.
.
.
.
. 19
Standby
or
hibernation
problems
.
.
.
. 20
Computer
screen
problems
.
.
.
.
.
. 21
Battery
problems
.
.
.
.
.
.
.
.
. 22
A
Hard
disk
drive
problem
.
.
.
.
.
. 23
Fingerprint
authentication
problems
.
.
. 23
A
startup
problem
.
.
.
.
.
.
.
.
. 23
Other
problems
.
.
.
.
.
.
.
.
.
. 23
Starting
BIOS
Setup
Utility
.
.
.
.
.
.
. 24
Chapter
4.
Recovery
options
.
.
.
.
.
. 27
Using
Rescue
and
Recovery
.
.
.
.
.
.
. 27
Restoring
factory
contents
.
.
.
.
.
.
. 27
Recovering
data
.
.
.
.
.
.
.
.
.
.
. 28
Installing
a
new
operating
system
.
.
.
.
. 28
Chapter
5.
Upgrading
and
replacing
devices
.
.
.
.
.
.
.
.
.
.
.
.
. 29
Replacing
the
battery
.
.
.
.
.
.
.
.
. 29
Upgrading
the
hard
disk
drive
.
.
.
.
.
. 30
Replacing
memory
.
.
.
.
.
.
.
.
.
. 34
Chapter
6.
Getting
help
and
service
.
.
. 41
Getting
help
and
service
.
.
.
.
.
.
.
. 41
Getting
help
on
the
Web
.
.
.
.
.
.
.
. 41
Calling
the
Customer
Support
Center
.
.
. 41
Getting
help
around
the
world
.
.
.
.
.
. 43
Appendix
A.
Warranty
information
.
.
.
. 45
Warranty
Information
.
.
.
.
.
.
.
.
. 45
Warranty
Period
.
.
.
.
.
.
.
.
. 45
Types
of
Warranty
Service
.
.
.
.
.
. 46
Worldwide
telephone
list
.
.
.
.
.
.
. 48
Appendix
B.
Customer
Replaceable
Units
(CRUs)
.
.
.
.
.
.
.
.
.
.
.
.
. 53
Appendix
C.
Features
and
Specifications
55
Features
.
.
.
.
.
.
.
.
.
.
.
.
. 55
Specifications
.
.
.
.
.
.
.
.
.
.
. 56
Appendix
D.
Notices
.
.
.
.
.
.
.
.
. 59
Notices
.
.
.
.
.
.
.
.
.
.
.
.
.
. 59
Television
output
notice
.
.
.
.
.
.
. 60
Electronic
emissions
notices
.
.
.
.
.
.
. 60
Federal
Communications
Commission
(FCC)
Statement
.
.
.
.
.
.
.
.
. 60
Industry
Canada
Class
B
emission
compliance
statement
.
.
.
.
.
.
.
. 61
Avis
de
conformité
à
la
réglementation
d’Industrie
Canada
.
.
.
.
.
.
.
.
. 61
European
Union
EMC
Directive
conformance
statement
.
.
.
.
.
.
. 61
Important
information
for
the
European
Directive
2002/96/EC
.
.
.
.
.
.
.
.
. 62
IBM
Lotus
Software
Offer
.
.
.
.
.
.
. 63
Trademarks
.
.
.
.
.
.
.
.
.
.
.
. 65
Index
.
.
.
.
.
.
.
.
.
.
.
.
.
. 67
©
Copyright
Lenovo
2006
iii