Lenovo ThinkPad T41p IBM System Information Center Administrator's Guide - Page 57

Getting, support

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Chapter 7. Getting help and support The System Information Center program is supported by IBM. If you have a problem with the System Information Center program or have questions about a specific feature, a variety of sources are available to help you including documentation, an integrated help system, Web pages, and Web-based technical support. Refer to your System Information Center license for a full explanation of IBM support, terms, and duration. To access the license, perform the following procedure: 1. Start the System Information Center program. 2. In the System Information Center menu bar, click Help and then click View the license. Be sure to retain your proof of purchase. Note: The System Information Center program is not a warranted product. IBM will provide assistance to resolve problems and answer questions about the System Information Center program, but IBM is not obligated to update this version of the code, to enhance its functionality, to resolve problems, or to make future versions of this product available at no charge. Any decision to make updates available or to charge fees for updates is solely at the discretion of IBM. This chapter includes the following topics: v "Using the documentation and help system" v "Using the Web" on page 49 v "Contacting a System Information Center technical expert" on page 50 v "Obtaining support" on page 50 Using the documentation and help system Many problems can be solved without contacting IBM for assistance. If you experience a problem or have a question about the operation or functionality of the System Information Center program, begin with the online help system or this publication, the IBM System Information Center Administrator's Guide. For example, if you need assistance with conceptual information, use the IBM System Information Center Administrator's Guide. If you need help with a specific task or procedure, use the help system. To access the help system, click Help in the Main window menu bar, and then click Help Topics. The help system will open. You can select other topics from the contents, or use the index functions to find a particular word or phrase. Using the Web The System Information Center Web site provides the latest technical information and any downloadable updates that IBM chooses to distribute. To visit the System Information Center Web site, go to: http://www-3.ibm.com/pc/support/site.wss/document.do?Indocid=MIGR-56187 © Copyright IBM Corp. 2004 49

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Chapter
7.
Getting
help
and
support
The
System
Information
Center
program
is
supported
by
IBM.
If
you
have
a
problem
with
the
System
Information
Center
program
or
have
questions
about
a
specific
feature,
a
variety
of
sources
are
available
to
help
you
including
documentation,
an
integrated
help
system,
Web
pages,
and
Web-based
technical
support.
Refer
to
your
System
Information
Center
license
for
a
full
explanation
of
IBM
support,
terms,
and
duration.
To
access
the
license,
perform
the
following
procedure:
1.
Start
the
System
Information
Center
program.
2.
In
the
System
Information
Center
menu
bar,
click
Help
and
then
click
View
the
license
.
Be
sure
to
retain
your
proof
of
purchase.
Note:
The
System
Information
Center
program
is
not
a
warranted
product.
IBM
will
provide
assistance
to
resolve
problems
and
answer
questions
about
the
System
Information
Center
program,
but
IBM
is
not
obligated
to
update
this
version
of
the
code,
to
enhance
its
functionality,
to
resolve
problems,
or
to
make
future
versions
of
this
product
available
at
no
charge.
Any
decision
to
make
updates
available
or
to
charge
fees
for
updates
is
solely
at
the
discretion
of
IBM.
This
chapter
includes
the
following
topics:
v
“Using
the
documentation
and
help
system”
v
“Using
the
Web”
on
page
49
v
“Contacting
a
System
Information
Center
technical
expert”
on
page
50
v
“Obtaining
support”
on
page
50
Using
the
documentation
and
help
system
Many
problems
can
be
solved
without
contacting
IBM
for
assistance.
If
you
experience
a
problem
or
have
a
question
about
the
operation
or
functionality
of
the
System
Information
Center
program,
begin
with
the
online
help
system
or
this
publication,
the
IBM
System
Information
Center
Administrator’s
Guide
.
For
example,
if
you
need
assistance
with
conceptual
information,
use
the
IBM
System
Information
Center
Administrator’s
Guide
.
If
you
need
help
with
a
specific
task
or
procedure,
use
the
help
system.
To
access
the
help
system,
click
Help
in
the
Main
window
menu
bar,
and
then
click
Help
Topics
.
The
help
system
will
open.
You
can
select
other
topics
from
the
contents,
or
use
the
index
functions
to
find
a
particular
word
or
phrase.
Using
the
Web
The
System
Information
Center
Web
site
provides
the
latest
technical
information
and
any
downloadable
updates
that
IBM
chooses
to
distribute.
To
visit
the
System
Information
Center
Web
site,
go
to:
http://www-3.ibm.com/pc/support/site.wss/document.do?Indocid=MIGR-56187
©
Copyright
IBM
Corp.
2004
49