Lenovo ThinkStation E20 User Manual - Page 73

The Lenovo System Toolbox program is a diagnostic program that works through

the Windows operating system and enables you to view symptoms and solutions

for computer problems, access the Lenovo troubleshooting center, update system

drivers, and review system information.

To run the Lenovo System Toolbox program, click

Start

→

All Programs

→

Lenovo

Services

→

Lenovo System Toolbox

. Follow the instructions on the screen. For

additional information about running the diagnostic program, refer to the Lenovo

System Toolbox help system.

The Lenovo System Toolbox program also has problem determination aids that

determine software and usage problems.

PC-Doctor for Rescue and Recovery

The PC-Doctor for Rescue and Recovery diagnostic program is part of the Rescue

and Recovery workspace on each Lenovo computer. Use the PC-Doctor for Rescue

and Recovery diagnostic program if you are unable to start the Windows operating

system.

To run the PC-Doctor for Rescue and Recovery diagnostic program from the

Rescue and Recovery workspace, do the following:

1.

Turn off the computer.

2.

Repeatedly press and release the F11 key when turning on the computer. When

you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and

Recovery workspace opens after a short delay.

3.

From the Rescue and Recovery workspace, select

Launch advanced Rescue and

Recovery

→

Diagnose hardware

. The PC-Doctor for Rescue and Recovery

diagnostic program opens.

4.

Select the diagnostic test you want to run. Then, follow the instructions on the

screen.

For additional information about running the PC-Doctor for Rescue and Recovery

diagnostic program, refer to the PC-Doctor for Rescue and Recovery help system.

Note:

If you encounter failures that prevent you from gaining access to the Rescue

and Recovery workspace, you can run the PC-Doctor for Rescue and

Recovery diagnostic program after using a rescue medium to recover the

computer from failures and gaining access to the Rescue and Recovery

workspace. See “Creating and using rescue media” on page 49.

PC-Doctor for DOS

You can also download the latest version of the PC-Doctor for DOS diagnostic

program from http://www.lenovo.com/support. The PC-Doctor for DOS

diagnostic program runs independently of the Windows operating system. Use the

PC-Doctor for DOS diagnostic program if you are unable to start the Windows

operating system or if the two diagnostic programs preinstalled on your computer

have not been successful in isolating a possible problem. You can run the

PC-Doctor for DOS diagnostic program from a diagnostic disc that you created.

Creating a diagnostic disc

This section provides instructions on how to create a diagnostic disc.

To create a diagnostic disc, do the following:

Chapter 7. Troubleshooting and diagnostics

65

Section	Page
Contents	5
Important safety information	7
Chapter 1. Product overview	9
Features	9
Specifications	12
Software overview	13
Software provided by Lenovo	13
Lenovo ThinkVantage Tools	13
Lenovo Welcome	13
ThinkVantage Rescue and Recovery	13
Product Recovery	13
Fingerprint Software	13
Lenovo ThinkVantage Toolbox	13
Lenovo System Toolbox	14
PC-Doctor for Rescue and Recovery	14
Adobe Reader	14
Antivirus software	14
Locations	15
Locating connectors on the front of your computer	15
Locating connectors on the rear of your computer	16
Locating components	18
Locating parts on the system board	19
Locating internal drives	19
Chapter 2. Installing or replacing hardware	21
Handling static-sensitive devices	21
Installing or replacing hardware	21
Installing external options	22
Removing the computer cover	22
Removing and reinstalling the front bezel	23
Installing or replacing a PCI card	24
Installing or replacing a memory module	27
Installing or replacing the optical drive	29
Replacing the power supply assembly	32
Replacing the heat sink and fan assembly	33
Replacing the primary hard disk drive	35
Replacing the secondary hard disk drive	37
Replacing the card reader	40
Replacing the front fan assembly	42
Replacing the rear fan assembly	45
Replacing the keyboard	46
Replacing the mouse	47
Completing the parts replacement	48
Obtaining device drivers	49
Installing security features	49
Integrated cable lock	50
Padlock	51
Password protection	51
Erasing lost or forgotten passwords (clearing CMOS)	51
Chapter 3. Recovery information	53
Creating and using recovery media	53
Creating recovery media	53
Using recovery media	54
Performing backup and recovery operations	55
Performing a backup operation	55
Performing a recovery operation	55
Using the Rescue and Recovery workspace	56
Creating and using rescue media	57
Creating rescue media	57
Using rescue media	58
Creating and using a recovery repair diskette	58
Creating a recovery repair diskette	59
Using a recovery repair diskette	59
Installing or reinstalling device drivers	59
Setting a rescue device in the startup sequence	60
Solving recovery problems	60
Chapter 4. Using the Setup Utility program	61
Starting the Setup Utility program	61
Viewing and changing settings	61
Using passwords	61
Password considerations	62
Power-On Password	62
Administrator Password	62
Hard Disk Password	62
Setting, changing, and deleting a password	62
Enabling or disabling a device	63
Selecting a startup device	63
Selecting a temporary startup device	63
Selecting or changing the startup device sequence	64
Advanced settings	64
Exiting from the Setup Utility program	64
Chapter 5. Configuring RAID	65
RAID Level	65
Configuring the system BIOS to enable SATA RAID functionality	65
Creating RAID volumes	65
Deleting RAID volumes	66
Chapter 6. Updating system programs	67
Using system programs	67
Updating (flashing) BIOS from a disc	67
Updating (flashing) BIOS from your operating system	68
Recovering from a POST/BIOS update failure	68
Chapter 7. Troubleshooting and diagnostics	71
Basic troubleshooting	71
Diagnostic programs	72
Lenovo ThinkVantage Toolbox	72
Lenovo System Toolbox	72
PC-Doctor for Rescue and Recovery	73
PC-Doctor for DOS	73
Creating a diagnostic disc	73
Running the diagnostic program from a diagnostic disc	74
Cleaning the mouse	74
Optical mouse	74
Non-optical mouse	75
Chapter 8. Getting information, help, and service	77
Information resources	77
Online Books folder	77
Lenovo ThinkVantage Tools	77
Lenovo Welcome	77
Safety and Warranty	78
Lenovo Web site (http://www.lenovo.com)	78
Help and service	78
Using the documentation and diagnostic programs	78
Calling for service	79
Using other services	79
Purchasing additional services	80
Appendix. Notices	81
Television output notice	82
European conformance CE mark	82
Trademarks	82
Index	83
A	83
B	83
C	83
D	83
E	83
F	83
G	83
H	83
I	83
K	84
L	84
M	84
N	84
O	84
P	84
R	84
S	84
T	85
U	85
V	85

Lenovo ThinkStation E20 User Manual - Page 73

PC-Doctor for Rescue and Recovery, PC-Doctor for DOS, Creating a diagnostic disc - reviews

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