Lenovo ThinkStation E20 User Manual - Page 79

Calling for service, Using other services, Problem determination, Hardware repair - network driver

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Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: v Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. v Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. These items are not covered by the warranty: v Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to the ThinkStation Safety and Warranty Guide that comes with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service. For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the ThinkStation Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative. If possible, be at your computer when you call. Have the following information available: v Machine type and model v Serial numbers of your hardware products v Description of the problem v Exact wording of any error messages v Hardware and software configuration information Using other services If you travel with your computer or relocate it to a country where your desktop, workstation, or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service. Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to Chapter 8. Getting information, help, and service 71

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Calling for service
During the warranty period, you can get help and information by telephone
through the Customer Support Center.
The following services are available during the warranty period:
v
Problem determination
- Trained service personnel are available to assist you
with determining a hardware problem and deciding what action is necessary to
fix the problem.
v
Hardware repair
- If the problem is caused by hardware under warranty, trained
service personnel are available to provide the applicable level of service.
v
Engineering Change management
- There might be changes that are required
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
These items are not covered by the warranty:
v
Replacement or use of parts not manufactured for or by Lenovo or
non-warranted Lenovo parts
v
Identification of software problem sources
v
Configuration of BIOS as part of an installation or upgrade
v
Changes, modifications, or upgrades to device drivers
v
Installation and maintenance of network operating systems (NOS)
v
Installation and maintenance of application programs
Refer to the
ThinkStation Safety and Warranty Guide
that comes with your computer
for a complete explanation of warranty terms. You must retain your proof of
purchase to obtain warranty service.
For a list of the Lenovo Support phone numbers for your country or region, go to
ThinkStation Safety and
Warranty Guide
that comes with your computer.
Note:
Phone numbers are subject to change without notice. If the number for your
country or region is not provided, contact your Lenovo reseller or Lenovo
marketing representative.
If possible, be at your computer when you call. Have the following information
available:
v
Machine type and model
v
Serial numbers of your hardware products
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information
Using other services
If you travel with your computer or relocate it to a country where your desktop,
workstation, or notebook computer machine type is sold, your computer might be
eligible for International Warranty Service, which automatically entitles you to
obtain warranty service throughout the warranty period. Service will be performed
by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be
available in all countries. International Warranty Service is delivered through the
method of service (such as depot, carry-in, or on-site service) that is provided in
the servicing country. Service centers in certain countries might not be able to
Chapter 8. Getting information, help, and service
71