Lexmark 5000 Color Jetprinter User Guide - Page 54

Error messages

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Error messages Message Ink low Out of memory Out of paper Paper jam Printhead failure Solutions Your print cartridge is running out of ink. You need to purchase a new print cartridge. • Before sending a file to print, close all other open files in the application you are using. The printer prints a blank page when too many files are open in the same application. • Free memory by closing other open applications. • Decrease the print quality of your print job. • Consider purchasing more memory for your personal computer. • In Windows 3.1 or 3.11, consider increasing the virtual memory to a larger value. You may have the wrong paper source selected in the printer software. If an Out of Paper message appears and you are using a non-bidirectional printer cable, follow the steps below to continue printing: 1 Load paper. 2 Resend your print job. Your printer software will not function properly unless you use an IEEE 1284-compliant parallel cable with your printer. 1 Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, open the printer front cover and pull the paper out from the front of the printer. 2 Close the printer front cover. 3 Resend your print job. Start with the page on which the paper jam occurred. See "Printhead failure" on page 45. Troubleshooting 48 Troubleshooting

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Troubleshooting
48
Troubleshooting
Error messages
Message
Solutions
Ink low
Your print cartridge is running out of ink. You need
to purchase a new print cartridge.
Out of memory
•
Before sending a file to print, close all other
open files in the application you are using. The
printer prints a blank page when too many
files are open in the same application.
•
Free memory by closing other open
applications.
•
Decrease the print quality of your print job.
•
Consider purchasing more memory for your
personal computer.
•
In Windows 3.1 or 3.11, consider increasing
the virtual memory to a larger value.
Out of paper
You may have the wrong paper source selected in
the printer software.
If an Out of Paper message appears and you are
using a non-bidirectional printer cable, follow the
steps below to continue printing:
1
Load paper.
2
Resend your print job.
Your printer software will not function properly
unless you use an IEEE 1284-compliant parallel
cable with your printer.
Paper jam
1
Pull firmly on the paper to remove it. If you
cannot reach the paper because it is too far
into the printer, open the printer front cover
and pull the paper out from the front of the
printer.
2
Close the printer front cover.
3
Resend your print job. Start with the page on
which the paper jam occurred.
Printhead failure
See “Printhead failure” on page 45.