Lexmark CS943 Users Guide - Page 332
Repeating defects
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Troubleshoot a problem 332 Action Step 4 a Remove the photoconductor units. Warning-Potential Damage: Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drums. Doing so may affect the quality of future print jobs. b Insert the photoconductor units. c Print the document. Yes Contact customer support. No The problem is solved. Do vertical white lines appear on prints? Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Take note of the a Using the Maintenance Defect Ruler page, measure the distance, and then distance between the repeating defects on the affected color contact customer page. support or your b Replace the supply item that matches the measurement on the affected color page. service representative. Photoconductor unit • 94.6 mm (3.72 in.) • 37.7 mm (1.48 in.) Developer unit • 32.7 mm (1.29 in.) c Print the Print Quality Test Pages. No The problem is solved. Do the defects still appear?