Home » Lexmark Manuals » Printers » Lexmark CS943 » Manual Viewer

Lexmark CS943 Users Guide - Page 383

Contacting customer support

Add to My Manuals
Save this manual to your list of manuals

Page 383 highlights

Troubleshoot a problem 383 Action Step 2 Perform Color Balance. a From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Balance. b Adjust the settings. c Print the document. Does the print appear tinted? Yes Contact customer support. No The problem is solved. Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	5
Conventions	5
Product statements	5
Learn about the printer	8
Finding information about the printer	8
Finding the printer serial number	9
Printer configurations	10
Using the control panel	12
Understanding the status of the indicator light	12
Selecting paper	13
Paper guidelines	13
Paper characteristics	13
Unacceptable paper	14
Storing paper	14
Selecting preprinted forms and letterhead	15
Supported paper sizes	15
Supported paper types	28
Supported paper weights	32
Set up, install, and configure	33
Selecting a location for the printer	33
Attaching cables	34
Setting up and using the home screen applications	35
Using the home screen	35
Customizing the home screen	35
Supported applications	36
Using Display Customization	36
Using Customer Support	37
Setting up Device Quotas	37
Managing bookmarks	37
Creating bookmarks	37
Creating folders	38
Managing contacts	38
Setting up and using the accessibility features	39
Activating Voice Guidance	39
Deactivating Voice Guidance	39
Navigating the screen using gestures	39
Using the on-screen keyboard	40
Enabling Magnification mode	40
Adjusting the Voice Guidance speech rate	41
Adjusting the default headphone volume	41
Adjusting the default internal speaker volume	41
Enabling spoken passwords or personal identification numbers	41
Loading paper and specialty media	41
Setting the size and type of the specialty media	41
Configuring Universal paper settings	41
Enabling the Multiple Universal Sizes setting	42
Loading the 520-sheet tray	42
Loading the 2000-sheet tandem tray	45
Loading the 2000-sheet tray	49
Loading the envelope tray	53
Loading the multipurpose feeder	55
Linking trays	57
Installing and updating software, drivers, and firmware	57
Installing the printer software	57
Adding printers to a computer	58
Updating firmware	59
Exporting or importing a configuration file	59
Adding available options in the print driver	60
Installing hardware options	60
Installing the envelope tray	60
Installing the optional spacer	62
Installing the optional 2 x 520-sheet tray	68
Installing the optional 2000-sheet tandem tray	75
Installing the optional 2000-sheet tray	82
Installing the banner tray	87
Installing the dual catch bin	92
Installing the staple finisher	93
Installing the staple, hole punch finisher	100
Installing the booklet finisher	110
Installing the trifold/Z-fold finisher	124
Installing a printer hard disk	139
Installing the intelligent storage drive	145
Installing wireless modules	149
Installing MarkNet N8372 Wireless Print Server	149
Installing an internal solutions port	151
Changing the printer port settings after installing an internal solutions port	158
Networking	159
Connecting the printer to a Wi-Fi network	159
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	159
Configuring Wi-Fi Direct	160
Connecting a mobile device to the printer	161
Connecting a computer to the printer	161
Deactivating the Wi-Fi network	162
Checking the printer connectivity	162
Setting up serial printing (Windows only)	162
Secure the printer	163
Locating the security slot	163
Erasing printer memory	163
Erasing printer storage drive	164
Restoring factory default settings	164
Statement of Volatility	164
Print	166
Printing from a computer	166
Printing from a mobile device	166
Printing from a mobile device using Lexmark Mobile Print	166
Printing from a mobile device using Lexmark Print	166
Printing from a mobile device using Mopria Print Service	167
Printing from a mobile device using AirPrint	167
Printing from a mobile device using Wi-Fi Direct®	167
Printing a booklet	168
Printing from a flash drive	168
Supported flash drives and file types	169
Configuring confidential jobs	170
Printing confidential and other held jobs	170
Printing a font sample list	171
Printing a directory list	171
Placing separator sheets between copies	171
Stapling printed sheets	171
Punching holes in printed sheets	172
Folding printed sheets	172
Using offset stacking in printed sheets	173
Canceling a print job	173
Adjusting toner darkness	173
Use printer menus	174
Menu map	174
Device	175
Preferences	175
Eco-Mode	176
Remote Operator Panel	176
Notifications	177
Power Management	178
Anonymous Data Collection	179
Accessibility	180
Restore Factory Defaults	181
Maintenance	181
Configuration Menu	181
Out of Service Erase	184
Home Screen Customization	185
About this Printer	185
Print	185
Layout	185
Finishing	187
Setup	188
Quality	189
Job Accounting	190
PDF	191
PostScript	192
PCL	192
Image	194
Paper	195
Tray Configuration	195
Media Configuration	195
Universal Setup	195
Media Types	196
USB Drive	197
Flash Drive Print	197
Network/Ports	199
Network Overview	199
Wireless	199
Wi-Fi Direct	202
AirPrint	202
Mobile Services Management	203
Ethernet	204
TCP/IP	205
SNMP	206
IPSec	207
802.1x	208
LPD Configuration	209
HTTP/FTP Settings	210
ThinPrint	210
USB	211
Restrict external network access	211
Security	212
Login Methods	212
Manage Permissions	212
Local Accounts	213
Schedule USB Devices	213
Security Audit Log	213
Login Restrictions	216
Confidential Print Setup	216
Disk Encryption	217
Erase Temporary Data Files	217
Solutions LDAP Settings	217
Miscellaneous	218
Cloud Services	218
Cloud Services Enrollment	218
Reports	219
Menu Settings Page	219
Device	219
Print	219
Network	220
Troubleshooting	220
Printing the Menu Settings Page	220
Maintain the printer	221
Checking the status of parts and supplies	221
Configuring supply notifications	221
Setting up e-mail alerts	221
Viewing reports	222
Ordering parts and supplies	222
Using genuine Lexmark parts and supplies	222
Ordering a toner cartridge	222
Ordering a photoconductor unit	223
Ordering the waste toner bottle	223
Replacing parts and supplies	223
Replacing a toner cartridge	223
Replacing a photoconductor unit	228
Replacing the 520-sheet tray insert	235
Replacing the fuser	237
Replacing the printhead wiper	241
Replacing the transfer module cleaner	244
Replacing the tray roller kit	249
Replacing the 2000-sheet tray roller kit	253
Replacing the 2000-sheet tandem tray roller kit	257
Replacing the second transfer roller	262
Replacing the lower rear connector cover	265
Replacing the waste toner bottle	266
Replacing the waste toner transfer unit	270
Replacing the small cover in the tray insert	273
Replacing the B4 paper guide in the tray insert	275
Replacing the hole punch box in the booklet finisher	276
Replacing the trifold/Z-fold finisher bin	278
Replacing the paper bail	280
Replacing the dual catch bin	282
Replacing the controller board access cover	283
Replacing the rear ports cover	286
Replacing the R9 rear cover	287
Replacing the staple cartridge unit	288
Replacing the staple cartridge in the staple finisher	288
Replacing the staple cartridge in the staple, hole punch finisher	291
Replacing the standard staple cartridge holder	293
Replacing the staple cartridge holder in the booklet finisher	296
Resetting the supply usage counters	298
Cleaning printer parts	299
Cleaning the printer	299
Cleaning the touch screen	299
Cleaning the tray roller kit	300
Cleaning the 2000-sheet tray roller kit	304
Emptying the hole punch box	308
Saving energy and paper	310
Configuring the power save mode settings	310
Adjusting the brightness of the display	310
Conserving supplies	311
Moving the printer to another location	311
Shipping the printer	311
Troubleshoot a problem	312
Print quality problems	312
Printing problems	313
Print quality is poor	313
Blank or white pages	313
Dark print	314
Ghost images	316
Gray or colored background	317
Incorrect margins	318
Light print	318
Missing colors	320
Mottled print and dots	321
Paper curl	322
Print crooked or skewed	323
Solid color or black images	324
Text or images cut off	325
Toner easily rubs off	326
Uneven print density	326
Horizontal dark lines	327
Vertical dark lines	328
Horizontal white lines	329
Vertical white lines	331
Repeating defects	332
Print jobs do not print	333
Confidential and other held documents do not print	334
Job prints from the wrong tray or on the wrong paper	335
Slow printing	336
The printer is not responding	338
Unable to read flash drive	339
Enabling the USB port	339
Clearing jams	340
Avoiding jams	340
Identifying jam locations	341
Paper jam in the standard tray	343
Paper jam in the optional trays	344
Paper jam in the multipurpose feeder	348
Paper jam in the 2000-sheet tray	348
Paper jam in door A	349
Paper jam in the standard bin	352
Paper jam in the staple finisher	353
Paper jam in the staple, hole punch finisher	355
Paper jam in the trifold/Z-fold finisher	357
Paper jam in the booklet finisher	367
Network connection problems	373
Cannot open Embedded Web Server	373
Cannot connect the printer to the Wi-Fi network	374
Hardware options problems	375
Cannot detect internal option	375
Internal solutions port does not operate correctly	376
Parallel or serial interface card does not operate correctly	376
Defective flash detected	377
Not enough free space in flash memory for resources	377
Issues with supplies	377
Missing or unresponsive toner cartridge	377
Non-Lexmark supply	377
Paper feed problems	378
Envelope seals when printing	378
Collated printing does not work	379
Tray linking does not work	379
Paper frequently jams	380
Jammed pages are not reprinted	380
Color quality problems	381
Modifying the colors in printed output	381
FAQ about color printing	381
The print appears tinted	382
Contacting customer support	383
Recycle and dispose	384
Recycling Lexmark products	384
Recycling Lexmark packaging	384
Notices	385
Product information	385
Edition notice	385
GOVERNMENT END USERS	385
Trademarks	386
Licensing notices	386
Noise emission levels	386
Waste from Electrical and Electronic Equipment (WEEE) directive	387
India E-Waste notice	387
Lithium-ion rechargeable battery	387
Product disposal	388
Returning Lexmark cartridges for reuse or recycling	388
Static sensitivity notice	388
ENERGY STAR	388
Temperature information	389
Power consumption	389
Product power consumption	389
Sleep Mode	389
Hibernate Mode	390
Off mode	390
Total energy usage	390
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020	390
Federal Communications Commission (FCC) compliance information statement	391
Notice to users of Class A products in Brazil	391
European Community (EC) directives conformity	392
United Kingdom (UK) conformity	392
Radio interference notice	392
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	392