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Lexmark E260D User Guide - Page 124

Contacting Customer Support - serial number

UPC - 734646084079

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Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com. Troubleshooting 124

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Thank you for choosing this printer!	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Understanding the printer control panel	14
Additional printer setup	16
Installing internal options	16
Available internal options	16
Accessing the system board to install internal options	16
Installing a memory card	17
Installing hardware options	19
Installing a 250- or 550-sheet drawer	19
Printing the printer settings configuration sheet	22
Attaching cables	22
Setting up the printer software	23
Installing printer software	23
Updating available options in the printer driver	24
Minimizing your printer's environmental impact	26
Saving paper and toner	26
Using recycled paper and other office papers	26
Conserving supplies	26
Saving energy	27
Adjusting Power Saver	27
Recycling	27
Recycling Lexmark products	28
Recycling Lexmark packaging	28
Returning Lexmark cartridges for reuse or recycling	28
Interpreting the printer control panel lights	29
Understanding the printer control panel light sequences	29
Understanding the primary light sequences	29
Understanding the secondary error light sequences	36
Loading paper and specialty media	40
Setting the paper size and type	40
Configuring Universal paper settings	40
Loading the standard 250-sheet tray	40
Loading the optional 250- or 550-sheet tray	45
Using the manual feeder	46
Using the standard exit bin and paper stop	47
Linking and unlinking trays	48
Linking trays	48
Unlinking trays	48
Assigning a custom paper type name to a tray	48
Paper and specialty media guide	50
Paper guidelines	50
Paper capacities	50
Paper characteristics	50
Unacceptable paper	51
Selecting paper	52
Selecting preprinted forms and letterhead	52
Storing paper	52
Supported paper sizes, types, and weights	53
Paper sizes supported by the printer	53
Paper types and weights supported by the printer	54
Printing	56
Printing a document	56
Printing a document	56
Printing on both sides of the paper	57
Printing on both sides of the paper	57
Printing on both sides of the paper manually	57
Printing specialty documents	59
Tips on using letterhead	59
Tips on using transparencies	60
Tips on using envelopes	60
Tips on using labels	61
Tips on using card stock	61
Printing a booklet (Windows)	62
Printing information pages	62
Printing the menu settings and network setup pages	62
Printing the print quality test pages	63
Canceling a print job	64
Canceling a print job from the printer control panel	64
Canceling a print job from the computer	64
Setting Jam Recovery	65
Understanding printer menus	66
Installing the Local Printer Settings Utility	66
Using the Local Printer Settings Utility	66
Using the Finishing menu	67
Paper menu	68
Default Source menu	68
Size/Type menu	68
Paper Texture menu	70
Paper Weight menu	72
Paper Loading menu	73
Custom Types menu	73
Universal Setup menu	74
Settings menu	75
General Settings menu	75
Setup menu	77
Finishing menu	78
Quality menu	80
PostScript menu	81
PCL Emul menu	81
Maintaining the printer	84
Cleaning the exterior of the printer	84
Storing supplies	84
Checking the status of supplies	84
Checking the status of supplies from a network computer	84
Ordering supplies	85
Ordering toner cartridges	85
Ordering a photoconductor kit	86
Replacing supplies	86
Replacing the toner cartridge	86
Replacing the photoconductor kit	88
Moving the printer	91
Before moving the printer	91
Moving the printer to another location	91
Shipping the printer	92
Administrative support	93
Finding advanced networking and administrator information	93
Restoring the factory default settings	93
Clearing jams	94
Avoiding jams	94
Accessing jam areas	94
Understanding jam lights and access locations	95
Clearing jams behind the photoconductor kit and toner cartridge	99
Clearing jams from the standard exit bin	101
Clearing jams from Tray 1	101
Clearing jams from Tray 2	103
Clearing jams in the manual feeder	104
Clearing jams behind the rear door	105
Troubleshooting	107
Understanding printer messages	107
Close door	107
Load <input src> with <custom type name>	107
Load <input src> with <custom string>	107
Load <input src> with <size>	107
Load <input src> with <type> <size>	107
Load manual feeder with <type> <size>	107
Load manual feeder with <custom type name>	108
Load manual feeder with <custom string>	108
Remove paper from standard output bin	108
31 Defective cartridge	108
32.yy Replace unsupported cartridge	108
58 Too many flash options installed	108
58 Too many trays attached	109
59 Incompatible tray <x>	109
88 Replace toner	109
Solving basic printer problems	109
Solving printing problems	110
Jobs do not print	110
Multiple-language PDFs do not print	111
Job takes longer than expected to print	111
Job prints from the wrong tray or on the wrong paper	111
Incorrect characters print	112
Tray linking does not work	112
Large jobs do not collate	112
Solving option problems	113
Option does not operate correctly or quits after it is installed	113
Drawers	113
Memory card	114
Solving paper feed problems	114
Paper frequently jams	114
Paper jam lights remain on after jam is cleared	114
Page that jammed does not reprint after the jam is cleared	115
Solving print quality problems	115
Isolating print quality problems	115
Blank pages	116
Characters have jagged or uneven edges	116
Clipped images	116
Gray background	117
Ghost images	117
Incorrect margins	118
Paper curl	118
Print is too dark	118
Print is too light	119
Skewed print	120
Toner fog or background shading appears on the page	120
Toner rubs off	120
Toner specks	121
Transparency print quality is poor	121
Streaked horizontal lines	121
Streaked vertical lines	122
Solid black or white streaks appear on transparencies or paper	123
Contacting Customer Support	124
Notices	125
Product information	125
Edition notice	125
UNITED STATES GOVERNMENT RIGHTS	126
Trademarks	126
Federal Communications Commission (FCC) compliance information statement	126
Modular component notice	127
Noise emission levels	127
Waste from Electrical and Electronic Equipment (WEEE) directive	127
Static sensitivity notice	127
ENERGY STAR	128
Temperature information	128
Laser notice	128
Laser advisory label	128
Power consumption	129
Product power consumption	129
Power Saver	129
Off mode	129
Total energy usage	129
European Community (EC) directives conformity	130
Regulatory notices for wireless products	130
Exposure to radio frequency radiation	130
Industry Canada (Canada)	130
Notice to users in the European Union	131
Statement of Limited Warranty	133
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	135
MICROSOFT CORPORATION NOTICES	138
ADOBE SYSTEMS INCORPORATED NOTICE	138

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Contacting Customer Support

When you call Customer Support, describe the problem you are experiencing, the message on the display, and the

troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label on the inside top

front cover of the printer. The serial number is also listed on the menu settings page.

In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the Lexmark Web site at

http://support.lexmark.com

Troubleshooting

124