Lexmark MS431 Users Guide PDF - Page 114
Settings, Troubleshooting, Print Quality Test s, Step 1, Print, Quality, Toner Darkness, Notes
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Troubleshoot a problem 114 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print dark? Step 2 Go to step 3. a Turn off the printer, wait for about 10 seconds, and then turn on the printer. b Reduce toner darkness. From the control panel, navigate to: Settings > Print > Quality > Toner Darkness c Print the document. The problem is solved. Is the print dark? Step 3 Go to step 4. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document. The problem is solved. Is the print dark? Step 4 Check if the paper has texture or rough finishes. Go to step 5. Go to step 6. Are you printing on textured or rough paper? Step 5 a Replace textured paper with plain paper. b Print the document. Go to step 6. The problem is solved. Is the print dark?