Lexmark MS431 Users Guide PDF - Page 117
Gray background, Step 2, Notes, Settings, Paper, Tray Configuration, Paper Size/Type, Print, Quality
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Troubleshoot a problem 117 Action Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Print the document. Yes Go to step 3. No The problem is solved. Is the paper folded or wrinkled? Step 3 Contact customer a Depending on your operating system, specify the paper type support. from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document. The problem is solved. Is the paper folded or wrinkled? Gray background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 a Turn off the printer, wait for 10 seconds, and then turn on the printer. b Decrease toner darkness. From the control panel, navigate to: Settings > Print > Quality > Toner Darkness c Print the document. Go to step 2. No The problem is solved. Does gray background appear on prints?