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Lexmark MS431 Users Guide PDF - Page 86

Network connection problems, Cannot open Embedded Web Server

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Troubleshoot a problem 86 Action Yes Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Is the printer responding? No Contact customer support. Network connection problems Cannot open Embedded Web Server Action Step 1 Check if the printer is on. Yes Go to step 2. Is the printer on? Step 2 Make sure that the printer IP address is correct. Go to step 3. Notes: • View the IP address on the home screen. • An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. Is the printer IP address correct? Step 3 Check if you are using a supported browser: • Internet Explorer version 11 or later • Microsoft Edge • Safari version 6 or later • Google ChromeTM version 32 or later • Mozilla Firefox version 24 or later Go to step 4. Is your browser supported? Step 4 Check if the network connection is working. Go to step 5. Is the network connection working? No Turn on the printer. Type the correct printer IP address in the address ﬁeld. Install a supported browser. Contact your administrator.

Section	Page
Contents	2
Safety information	5
Conventions	5
Product statements	5
Learn about the printer	8
Finding information about the printer	8
Printer configuration	10
Using the control panel	10
Understanding the status of the indicator light	11
Selecting paper	11
Paper guidelines	11
Paper characteristics	11
Unacceptable paper	12
Selecting preprinted forms and letterhead	13
Storing paper	13
Supported paper sizes	13
Supported paper types	15
Supported paper weights	16
Set up, install, and configure	17
Selecting a location for the printer	17
Attaching cables	18
Installing optional trays	18
Loading paper and specialty media	19
Setting the paper size and type	19
Configuring Universal paper settings	19
Loading trays	19
Loading the multipurpose feeder	21
Linking trays	22
Installing and updating software, drivers, and firmware	22
Installing the printer software	22
Updating firmware	23
Exporting or importing a configuration file	23
Adding available options in the print driver	24
Networking	24
Connecting the printer to a Wi-Fi network	24
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	25
Connecting a mobile device to the printer	26
Deactivating the Wi-Fi network	26
Checking the printer connectivity	26
Configuring the SMTP server	27
Printing the Menu Settings Page	27
Secure the printer	28
Locating the security slot	28
Erasing printer memory	28
Restoring factory default settings	28
Statement of Volatility	29
Print	30
Printing from a computer	30
Printing from a mobile device	30
Printing from a mobile device using Lexmark Mobile Print	30
Printing from a mobile device using Google Cloud Print	30
Printing from a mobile device using Mopria Print Service	30
Printing from a mobile device using AirPrint	31
Printing from a mobile device using Wi-Fi Direct®	31
Configuring confidential jobs	31
Printing confidential and other held jobs	32
Printing a font sample list	33
Placing separator sheets between copies	33
Canceling a print job	33
Adjusting toner darkness	34
Use printer menus	35
Menu map	35
Device	35
Preferences	35
Eco-Mode	36
Remote Operator Panel	37
Notifications	37
Power Management	39
Information Sent to Lexmark	40
Restore Factory Defaults	40
Maintenance	40
Config Menu	40
Out of Service Erase	43
About this Printer	43
Print	43
Layout	43
Setup	45
Quality	45
PostScript	46
PCL	46
Image	47
Paper	48
Tray Configuration	48
Media Configuration	49
Universal Setup	49
Media Types	50
Network/Ports	50
Network Overview	50
Wireless	51
Ethernet	53
TCP/IP	55
SNMP	56
IPSec	57
802.1x	59
LPD Configuration	59
HTTP/FTP Settings	59
USB	60
Restrict external network access	61
Google Cloud Print	61
Wi-Fi Direct	62
Security	63
Login Methods	63
Public	63
Local Accounts	63
Certificate Management	64
Login Restrictions	64
Confidential Print Setup	65
Erase Temporary Data Files	66
Miscellaneous	66
Reports	66
Menu Settings Page	66
Device	66
Print	67
Network	67
Troubleshooting	67
Maintain the printer	68
Checking the status of parts and supplies	68
Configuring supply notifications	68
Setting up e-mail alerts	68
Viewing reports	69
Ordering parts and supplies	69
Using genuine Lexmark parts and supplies	69
Ordering a toner cartridge	69
Ordering an imaging unit	71
Replacing parts and supplies	71
Replacing the toner cartridge	71
Replacing the imaging unit	74
Replacing the tray	77
Replacing the pick roller assembly	77
Replacing the tray separator roller	81
Resetting the supply usage counters	82
Cleaning the printer	82
Saving energy and paper	83
Configuring the power save mode settings	83
Conserving supplies	83
Moving the printer to another location	83
Shipping the printer	84
Troubleshoot a problem	85
The printer is not responding	85
Network connection problems	86
Cannot open Embedded Web Server	86
Cannot connect the printer to the wireless network	87
Issues with supplies	88
Replace cartridge, printer region mismatch	88
Non-Lexmark supply	88
Clearing jams	89
Avoiding jams	89
Identifying jam locations	90
Paper jam in the standard bin	91
Paper jam in the multipurpose feeder	92
Paper jam in trays	95
Paper jam in the duplex unit	98
Paper jam in the rear door	101
Paper feed problems	103
Envelope seals when printing	103
Collated printing does not work	104
Tray linking does not work	104
Paper frequently jams	105
Jammed pages are not reprinted	106
Printing problems	106
Print jobs do not print	106
Confidential and other held documents do not print	107
Job prints from the wrong tray or on the wrong paper	108
Slow printing	109
Print quality problems	111
Print quality is poor	111
Blank or white pages	112
Dark print	113
Fine lines are not printed correctly	115
Folded or wrinkled paper	116
Gray background	117
Incorrect margins	119
Light print	119
Mottled print and dots	121
Paper curl	122
Print crooked or skewed	124
Solid black pages	125
Text or images cut off	126
Toner easily rubs off	127
Horizontal light bands	127
Vertical light bands	128
Vertical white lines	129
Vertical dark bands	130
Vertical dark lines or streaks	131
Vertical dark streaks with print missing	132
Repeating defects	133
Contacting customer support	134
Recycle and dispose	135
Recycling Lexmark products	135
Recycling Lexmark packaging	135
Notices	136
Product information	136
Edition notice	136
GOVERNMENT END USERS	136
Trademarks	137
Licensing notices	137
Noise emission levels	137
Waste from Electrical and Electronic Equipment (WEEE) directive	138
India E-Waste notice	138
Product disposal	138
Returning Lexmark cartridges for reuse or recycling	138
Static sensitivity notice	139
ENERGY STAR	139
Temperature information	139
Laser notice	139
Power consumption	140
Product power consumption	140
Sleep Mode	140
Hibernate Mode	141
Off mode	141
Total energy usage	141
Regulatory notices for wireless products	141
Modular component notice	141
Exposure to radio frequency radiation	141
Industry Canada (Canada)	142
Federal Communications Commission (FCC) compliance information statement	142
日本の VCCI 規定	143
European Community (EC) directives conformity	143
European Community (EC) directives conformity	144
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	144