Lexmark MS617 Users Guide PDF - Page 200
Paper jam message remains after jam is cleared, Jammed s are not reprinted, Step 2, Clear the jam
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Troubleshooting 200 Action Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Yes Go to step 3. No The problem is solved. Do paper jams still occur frequently? Step 3 a Review the tips on avoiding jams. For more information, see "Avoiding jams" on page 172. b Follow the recommendations, and then resend the print job. Contact customer support. The problem is solved. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action a Do either of the following: • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > Clear the jam, press OK > . b Follow the instructions on the printer display. Yes Contact customer support. > No The problem is solved. Does the paper jam message remain? Jammed pages are not reprinted Action a Turn on jam recovery. 1 From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery 2 Select On or Auto. 3 Depending on your printer model, press Submit. b Resend the pages that did not print. or touch Were the jammed pages reprinted? Yes The problem is solved. No Contact customer support.