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Lexmark MS617 Users Guide PDF - Page 227

Solving home screen application problems, An application error has occurred

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Troubleshooting 227 Solving home screen application problems This troubleshooting step applies only to touch‑screen printer models. An application error has occurred Action Yes Step 1 Go to step 2. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address ﬁeld. If you do not know the IP address of the printer, then you can: • View the IP address on the printer home screen. • Print a network setup page or the menu settings pages, and then locate the IP address in the TCP/IP section. Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. b Click Settings > Apps > Apps Management > System tab > Log. c From the Filter menu, select an application status. d From the Application menu, select an application, and then click Submit. Does an error message appear in the log? Step 2 Resolve the error. Is the application working now? The problem is solved. No Contact customer support. Contact customer support. Embedded Web Server does not open Action Step 1 a Turn on the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Yes The problem is solved. Does the Embedded Web Server open? No Go to step 2.

Section	Page
Contents	2
Safety information	5
Conventions	5
Overview	8
Using this guide	8
Finding information about the printer	8
Selecting a location for the printer	10
Additional printer setup	12
Installing internal options	12
Available internal options	12
Installing an optional card	12
Installing a memory card	14
Installing an Internal Solutions Port	16
Installing a printer hard disk	23
Removing a printer hard disk	25
Installing hardware options	27
Installing optional trays	27
Setting up the printer software	28
Installing the printer software	28
Adding available options in the print driver	29
Networking	29
Preparing to set up the printer on a wireless network	29
Connecting the printer using the Wireless Setup Wizard	30
Connecting the printer to a wireless network using the Wi-Fi Protected Setup	31
Connecting the printer to a wireless network using the Embedded Web Server	32
Verifying printer setup	33
Using MS510dn, MS517dn, MS610dn, and MS617dn	34
Learning about the printer	34
Printer configurations	34
Using the printer control panel	35
Understanding the colors of the Sleep button and indicator lights	36
Attaching cables	37
Accessing the controller board	38
Loading paper and specialty media	39
Setting the paper size and type	39
Configuring Universal paper settings	39
Using the standard bin and paper stop	39
Loading trays	40
Loading the multipurpose feeder	44
Linking and unlinking trays	48
Linking and unlinking trays	48
Creating a custom name for a paper type	49
Assigning a custom paper type	49
Printing	50
Printing a document	50
Printing from a computer	50
Adjusting toner darkness	50
Printing from a mobile device	51
Printing from a mobile device using Mopria Print Service	51
Printing from a mobile device using Google Cloud Print	51
Printing from a mobile device using AirPrint	51
Printing from a mobile device using Lexmark Mobile Print	52
Printing from a flash drive	52
Printing from a flash drive	52
Supported flash drives and file types	53
Printing confidential and other held jobs	54
Storing print jobs in the printer	54
Printing held jobs	54
Printing information pages	55
Printing a font sample list	55
Printing a directory list	55
Canceling a print job	55
Canceling a print job from the printer control panel	55
Canceling a print job from the computer	55
Managing the printer	56
Finding advanced networking and administrator information	56
Checking the virtual display	56
Configuring supply notifications from the Embedded Web Server	56
Modifying confidential print settings	57
Copying printer settings to other printers	57
Creating a printer control panel PIN	58
Printing a menu settings page	58
Printing a network setup page	59
Checking the status of parts and supplies	59
Checking the status of parts and supplies on the printer control panel	59
Checking the status of parts and supplies from the Embedded Web Server	59
Saving energy	59
Using Eco-mode	59
Reducing printer noise	60
Adjusting Sleep mode	60
Using Hibernate mode	61
Setting Hibernate Timeout	61
Using Schedule Power Modes	62
Adjusting the brightness of the printer display	62
Restoring factory default settings	62
Securing the printer	63
Using the security lock feature	63
Statement of Volatility	63
Erasing volatile memory	64
Erasing non-volatile memory	64
Finding printer security information	64
Using MS610de	65
Learning about the printer	65
Printer configurations	65
Using the printer control panel	66
Understanding the colors of the Sleep button and indicator lights	66
Understanding the home screen	67
Using the touch-screen buttons	68
Attaching cables	69
Accessing the controller board	71
Setting up and using the home screen applications	73
Finding the IP address of the computer	73
Finding the IP address of the printer	73
Accessing the Embedded Web Server	73
Customizing the home screen	74
Activating the home screen applications	74
Finding information about the home screen applications	74
Using Background and Idle Screen	74
Setting up Forms and Favorites	75
Understanding Eco-Settings	75
Setting up Remote Operator Panel	76
Exporting and importing a configuration	76
Loading paper and specialty media	77
Setting the paper size and type	77
Configuring Universal paper settings	77
Using the standard bin and paper stop	77
Loading trays	78
Loading the multipurpose feeder	82
Linking and unlinking trays	86
Linking and unlinking trays	86
Creating a custom name for a paper type	87
Assigning a custom paper type	87
Printing	88
Printing forms	88
Printing a document	88
Printing from a computer	88
Adjusting toner darkness	88
Printing from a mobile device	89
Printing from a mobile device using Mopria Print Service	89
Printing from a mobile device using Google Cloud Print	89
Printing from a mobile device using AirPrint	89
Printing from a mobile device using Lexmark Print	90
Printing from a flash drive	90
Printing from a flash drive	90
Supported flash drives and file types	91
Printing confidential and other held jobs	92
Storing print jobs in the printer	92
Printing held jobs	92
Printing information pages	93
Printing a font sample list	93
Printing a directory list	93
Canceling a print job	93
Canceling a print job from the printer control panel	93
Canceling a print job from the computer	93
Managing the printer	93
Setting up serial printing (Windows only)	93
Changing port settings after installing an internal solutions port	94
Finding advanced networking and administrator information	94
Checking the virtual display	94
Configuring supply notifications from the Embedded Web Server	95
Modifying confidential print settings	96
Copying printer settings to other printers	96
Creating a printer control panel PIN	96
Printing a menu settings page	97
Printing a network setup page	97
Checking the status of parts and supplies	97
Checking the status of parts and supplies on the printer control panel	97
Checking the status of parts and supplies from the Embedded Web Server	97
Saving energy	98
Using Eco-Mode	98
Reducing printer noise	98
Adjusting Sleep mode	99
Using Hibernate mode	99
Setting Hibernate Timeout	99
Using Schedule Power Modes	100
Adjusting the brightness of the printer display	100
Restoring factory default settings	101
Securing the printer	102
Using the security lock feature	102
Statement of Volatility	102
Erasing volatile memory	103
Erasing non-volatile memory	103
Erasing printer hard disk memory	104
Configuring printer hard disk encryption	104
Finding printer security information	105
Paper and specialty media guide	106
Using specialty media	106
Tips on using card stock	106
Tips on using envelopes	106
Tips on using labels	107
Tips on using letterhead	107
Tips on using transparencies	107
Paper guidelines	108
Paper characteristics	108
Unacceptable paper	109
Selecting paper	109
Selecting preprinted forms and letterhead	109
Using recycled paper and other office papers	110
Storing paper	110
Supported paper sizes, types, and weights	111
Supported paper sizes	111
Supported paper types and weights	112
Understanding the printer menus	114
Menus list	114
Paper menu	115
Default Source menu	115
Paper Size/Type menu	115
Configure MP menu	118
Substitute Size menu	118
Paper Texture menu	118
Paper Weight menu	120
Paper Loading menu	121
Custom Types menu	122
Custom Names menu	122
Universal Setup menu	123
Reports menu	123
Reports menu	123
Network/Ports menu	124
Active NIC menu	124
Standard Network or Network [x] menu	124
Reports menu	126
Network Card menu	126
TCP/IP menu	127
IPv6 menu	128
Wireless menu	129
AppleTalk menu	129
Standard USB menu	130
Parallel [x] menu	131
SMTP Setup menu	134
Security menu	135
Miscellaneous Security Settings menu	135
Confidential Print menu	136
Security Audit Log menu	137
Erase Temporary Data Files menu	137
Set Date and Time menu	138
Settings menu	139
General Settings menu	139
Flash Drive menu	147
Print Settings	149
Setup menu	149
Finishing menu	150
Quality menu	152
Job Accounting menu	152
Utilities menu	154
XPS menu	155
PDF menu	155
PostScript menu	155
PCL Emul menu	156
HTML menu	158
Image menu	159
Help menu	160
Saving money and the environment	161
Saving paper and toner	161
Using recycled paper	161
Conserving supplies	161
Recycling	161
Recycling Lexmark products	161
Recycling Lexmark packaging	162
Returning Lexmark cartridges for reuse or recycling	162
Maintaining the printer	163
Cleaning the printer	163
Ordering parts and supplies	163
Using genuine Lexmark parts and supplies	163
Ordering toner cartridges	164
Ordering an imaging unit	165
Ordering a maintenance kit	165
Estimated number of remaining pages	165
Storing supplies	166
Replacing supplies	166
Replacing the toner cartridge	166
Replacing the imaging unit	168
Moving the printer	170
Moving the printer to another location	170
Shipping the printer	171
Clearing jams	172
Avoiding jams	172
Identifying jam locations	173
Paper jam in the front door	174
Paper jam in the rear door	176
Paper jam in the standard bin	177
Paper jam in the duplex unit	178
Paper jam in trays	179
Paper jam in the multipurpose feeder	179
Troubleshooting	181
Understanding the printer messages	181
Cartridge, imaging unit mismatch [41.xy]	181
Cartridge nearly low [88.xy]	181
Cartridge low [88.xy]	181
Cartridge very low, [x] estimated pages remain [88.xy]	181
Change [paper source] to [custom type name] load [orientation]	181
Change [paper source] to [custom string] load [orientation]	182
Change [paper source] to [paper size] load [orientation]	182
Change [paper source] to [paper type] [paper size] load [orientation]	182
Close front door	182
Complex page, some data may not have printed [39]	183
Configuration change, some held jobs were not restored [57]	183
Defective flash detected [51]	183
Error reading USB drive. Remove USB.	183
Error reading USB hub. Remove hub.	183
Imaging unit low [84.xy]	183
Imaging unit nearly low [84.xy]	184
Imaging unit very low, [x] estimated pages remain [84.xy]	184
Incorrect paper size, open [paper source] [34]	184
Insert Tray [x]	184
Insufficient memory to support Resource Save feature [35]	184
Insufficient memory to collate job [37]	184
Insufficient memory for Flash Memory Defragment operation [37]	185
Insufficient memory, some Held Jobs were deleted [37]	185
Insufficient memory, some held jobs will not be restored [37]	185
Load [paper source] with [custom string] [paper orientation]	185
Load [paper source] with [custom type name] [paper orientation]	185
Load [paper source] with [paper size] [paper orientation]	186
Load multipurpose feeder with [custom type name] [orientation]	186
Load multipurpose feeder with [custom string] [orientation]	186
Load multipurpose feeder with [paper size] [orientation]	186
Load multipurpose feeder with [paper type] [paper size] [orientation]	187
Maintenance kit nearly low [80.xy]	187
Maintenance kit low [80.xy]	187
Maintenance kit very low [80.xy]	187
Memory full [38]	187
Network [x] software error [54]	188
Non-Lexmark [supply type], see User’s Guide [33.xy]	188
Not enough free space in flash memory for resources [52]	188
Parallel port disabled [56]	189
Printer had to restart. Last job may be incomplete.	189
Reinstall missing or unresponsive cartridge [31.xy]	189
Reinstall missing or unresponsive imaging unit [31.xy]	189
Remove paper from standard output bin	189
Replace cartridge, 0 estimated pages remain [88.xy]	190
Replace cartridge, printer region mismatch [42.xy]	190
Replace imaging unit, 0 estimated pages remain [84.xy]	190
Replace maintenance kit [80.xy]	190
Replace unsupported cartridge [32.xy]	190
Replace unsupported imaging unit [32.xy]	191
Serial option [x] error [54]	191
SMTP server not set up. Contact system administrator.	192
Standard network software error [54]	192
Standard USB port disabled [56]	192
Too many flash options installed [58]	192
Too many trays attached [58]	192
Unformatted flash detected [53]	193
Unsupported option in slot [x] [55]	193
Weblink server not set up. Contact system administrator.	193
Solving printer problems	193
Basic printer problems	194
The printer is not responding	194
Printer display is blank	196
Option problems	196
Cannot detect internal option	196
Tray problems	197
Internal Solutions Port does not operate correctly	198
USB/parallel interface card does not operate correctly	199
Paper feed problems	199
Paper frequently jams	199
Paper jam message remains after jam is cleared	200
Jammed pages are not reprinted	200
Solving print problems	201
Printing problems	201
Multiple-language PDF files do not print	201
Error message about reading the flash drive appears	201
Print jobs do not print	202
Confidential and other held documents do not print	203
Print job takes longer than expected	204
Job prints from the wrong tray or on the wrong paper	205
Incorrect characters print	206
Tray linking does not work	206
Large jobs do not collate	206
Unexpected page breaks occur	207
Print quality problems	208
Characters have jagged or uneven edges	208
Clipped pages or images	208
Shadow images appear on prints	209
Gray background on prints	210
Incorrect margins on prints	211
Paper curl	212
Print irregularities	213
Repeating defects appear on prints	214
Print is too dark	215
Print is too light	216
Printer is printing blank pages	217
Skewed print	218
Printer is printing solid black pages	219
Transparency print quality is poor	220
Streaked horizontal lines appear on prints	220
Streaked vertical lines appear on prints	221
Horizontal voids appear on prints	223
Vertical voids appear on prints	224
Toner specks appear on prints	225
Toner fog or background shading appears on prints	225
Toner rubs off	225
Uneven print density	226
Solving home screen application problems	227
An application error has occurred	227
Embedded Web Server does not open	227
Contacting customer support	229
Notices	230
Product information	230
Edition notice	230
GOVERNMENT END USERS	230
Trademarks	231
Federal Communications Commission (FCC) compliance information statement	232
Licensing notices	233
Noise emission levels	233
Waste from Electrical and Electronic Equipment (WEEE) directive	233
India E-Waste notice	233
Product disposal	233
Static sensitivity notice	234
ENERGY STAR	234
Temperature information	234
Laser notice	234
Laser advisory label	234
Power consumption	235
Product power consumption	235
Sleep Mode	236
Hibernate Mode	236
Off mode	236
Total energy usage	236
日本の VCCI 規定	237
European Community (EC) directives conformity	237
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	237