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Lexmark X502n User's Guide - Page 117

Troubleshooting, Online customer support, Checking an unresponsive printer, Solving printing problems

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Troubleshooting Online customer support Customer support is available on the Lexmark Web site at www.lexmark.com Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. • The printer is turned on. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon. The Print dialog appears. 3 Select Print as image. 4 Click OK. Control panel display is blank The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on. If Warming Up and Ready do not appear, turn the printer off and contact Customer Support. Jobs do not print These are possible solutions. Try one or more of the following: Make sure the printer is ready to print Make sure Ready or Power Saver appears on the display before sending a job to print. Press printer to the Ready state. to return the Check to see if the paper tray is empty Load paper in the tray. 117

Section	Page
Contents	3
Safety information	9
Learning about the printer	10
Configured models	10
Understanding the control panel	13
Getting the printer ready to fax	16
Choosing a fax connection	16
Using an RJ11 adapter	16
Connecting directly to a telephone wall jack	19
Connecting directly to a telephone wall jack in Germany	20
Connecting to a telephone	21
Connecting to an answering machine	22
Connecting to a computer with a modem	24
Setting the outgoing fax name and number	25
Setting the date	25
Setting the time	26
Installing options	27
Installing a 530-sheet drawer	27
Securing the 530-sheet drawer to the printer	28
Attaching cables	29
Loading paper and specialty media	31
Loading trays	31
Converting the standard tray to a legal-size tray	34
Setting the Paper Type	37
Setting up the standard exit bin	37
Linking trays	38
Paper and specialty media guide	39
Paper guidelines	39
Paper characteristics	39
Unacceptable paper	40
Selecting paper	40
Selecting preprinted forms and letterhead	40
Using letterhead	40
Using transparencies	41
Using envelopes	41
Using labels	42
Using card stock	43
Storing paper	43
Supported paper sizes, types, and weights	44
Supported paper sizes	44
Supported paper types	45
Supported paper weights	46
Paper capacities	46
Printing	48
Installing printer software	48
Printing a document from Windows	48
Printing a document from a Macintosh computer	48
Printing the configuration page	48
Printing the demo page	49
Canceling a print job	49
Canceling a print job from the control panel	49
Canceling a print job from the Windows taskbar	49
Canceling a print job from the Windows desktop	49
Canceling a print job from Mac OS 9	49
Canceling a print job from Mac OS X	50
Copying	51
Making a copy	51
Customizing copy settings	51
Selecting a paper tray for copies	51
Selecting a paper size for copies	52
Reducing or enlarging copies	52
Copying multiple pages onto a single sheet	53
Adjusting copy quality	53
Making a copy lighter or darker	53
Collating copies	54
Canceling a copy job	54
Scanning	55
Scanning a document using the computer	55
Scanning documents directly to other applications	56
Scanning text for editing	56
Customizing scan settings using the computer	56
Scanning clear images from magazines or newspapers	58
Scanning to a computer over the network	58
Setting up the scan directory	59
Searching the scan directory	59
Canceling a scan job	59
Customizing scan settings from the control panel	59
Changing the Document Size setting	59
Adjusting the scan resolution	59
Making a scanned image lighter or darker	60
Faxing	61
Sending a fax	61
Sending a fax using the ADF	61
Sending a fax using the scanner glass	62
Sending a broadcast fax	62
Canceling a broadcast fax	62
Sending a fax while listening to a call (On Hook Dial)	63
Sending a fax at the end of a conversation	63
Canceling a fax job	63
Receiving a fax	64
Understanding the fax receive modes	64
Setting the fax receive mode	64
Receiving a fax at the end of a conversation	64
Receiving a fax from an extension telephone	65
Adjusting fax activity report settings	65
Printing fax activity reports	65
Setting up Quick Dial numbers	65
Printing the Quick Dial list	66
Setting up Speed Dial numbers	66
Printing the Speed Dial list	66
Understanding the dialing options	67
Customizing dial settings	67
Setting the dialing mode	67
Adjusting the volume	67
Setting the number of rings before receiving a fax automatically	68
Setting up to fax while behind a PBX	68
Customizing fax settings	69
Making a fax lighter or darker	69
Changing the fax resolution	69
Setting up real time fax transmission	70
Selecting a paper tray for incoming faxes	70
Reducing the print size of an incoming fax	70
Clearing jams	71
Avoiding jams	71
Understanding jam messages and locations	71
Clearing Tray 1 jams	73
Clearing Tray 2 jams	75
Clearing jams behind the rear door	76
Paper jam in the ADF	77
Understanding printer menus	81
Menus list	81
Copy Settings menu	81
Scan Settings menu	83
Fax Settings menu	84
Fax Directory menu	86
Machine Settings menu	87
Network Settings menu	90
Reports Print menu	90
Admin Settings menu	91
Understanding printer messages	94
List of status and error messages	94
<x> Toner Empty: Replace Toner <x>	94
<xx> Service Call: <message>	94
ADF Cover Open: Close ADF Cover	94
ADF Jam: Open ADF Cover and Clear Jam	94
Answering	94
Awaiting Redial	94
Busy	94
Calibrating	94
Cannot Copy: Cancel 2in1/4in1-Copy to Exec/B5	94
Cannot Copy: Cancel Copy to Small Paper	94
Cover Open: Close Front Cover	94
Cover Open: Close OPC Cover	95
Cover Open: Close Rear Cover	95
Communication Error	95
Dial Fail	95
Dialing	95
Duplicate IP: Duplicate IP Address Found	95
Email Size Over: Email Size Limit Exceeded	95
Fail to Connect to Server: Server Connection Failed	95
Fuser Life: Replace Fuser	95
Incoming Call	95
Initializing	95
Job #	95
Memory Full	95
Memory Near Full	95
Missing: Install Fuser Unit	96
Missing: Install OPC Belt	96
Missing: Install Toner <x>	96
Missing: Install Transfer Roller	96
No Memory: Out of Memory	96
No Response	96
OPC Belt Life: Replace OPC Belt	96
OPC Exhausted: Replace OPC Belt	96
Paper Change: Load Tray<x> <paper type>	96
Paper Empty: Load Tray <x> <paper type>	96
Paper Error: Load Tray 1 <paper type>	96
Paper Jam A1/Paper Jam A2/Paper Jam B/Paper Jam C	96
PC Printing	96
PF<x> Kit Life: Replace PF Kit <x>	96
Place Next Page: Then Press Set	97
Please Wait	97
Printing	97
Ready	97
Receiving	97
RX Comm Error	97
Scan Calibration Error	97
Scan Lock Error: Unlock Scanner	97
Scan Memory Near Full	97
Scan Network Disconnect	97
Scan USB Disconnect	97
Scanning Page	97
Send Email Notify: Send Email Notification	97
Sending File	97
Set Correct Paper	98
Sleep	98
TAD Answering	98
Toner Error: Install Supported Toner Cartridge	98
Transmitting	98
Toner Low <xxxx>	98
Tray <x> Missing: Insert Tray	98
TR Belt Life: Replace Transfer Belt	98
TR Kit Life: Replace PQ Kit	98
TX Comm Error	98
Warming up	98
Waste Pack Full	98
Maintaining the printer	99
Storing supplies	99
Conserving toner	99
Cleaning the printer	99
Cleaning the exterior of the printer	99
Cleaning the scanner glass	100
Cleaning the dust-proof glass	101
Ordering supplies	106
Ordering toner cartridges	106
Ordering a fuser	107
Ordering a photodeveloper cartridge	107
Ordering a waste toner bottle	107
Moving the printer	107
Before moving the printer	107
Locking the scanner	108
Removing the printer from the 530-sheet drawer	109
Moving the printer to another location	112
Setting the printer up in a new location	112
Administrative support	114
Locking the administrator menus	114
Changing the administrator menus password	114
Adjusting Power Saver	114
Restoring factory default settings	115
Setting the Default mode	115
Turning on Auto Clear	116
Using the Embedded Web Server	116
Troubleshooting	117
Online customer support	117
Checking an unresponsive printer	117
Solving printing problems	117
Multiple-language PDFs do not print	117
Control panel display is blank	117
Jobs do not print	117
Job takes longer than expected to print	118
Tray linking does not work	118
Unexpected page breaks occur	118
Solving copy problems	119
Copier does not respond	119
Scanner unit does not close	119
Poor copy quality	119
Partial document or photo copies	120
Solving scan problems	121
Scanner does not respond	121
Scan was not successful	121
Scanning takes too long or freezes the computer	121
Poor scanned image quality	121
Partial document or photo scans	122
Cannot scan from a computer	122
Solving fax problems	122
Cannot send or receive a fax	122
Can send but not receive faxes	124
Can receive but not send faxes	125
Received fax has poor print quality	125
Solving option problems	126
Option does not operate correctly or quits after it is installed	126
Drawers	126
Solving paper feed problems	127
Paper frequently jams	127
Paper jam message remains after jam is cleared	127
Solving print quality problems	127
Repeating defects	127
Color misregistration	128
Light colored line, white line, or incorrectly colored line	128
Smeared vertical print	128
Streaked horizontal lines	129
Streaked vertical lines	129
Print is too light	130
Print irregularities	130
Print is too dark	131
Transparency print quality is poor	131
Gray background	131
Uneven print density	132
Ghost images	132
Incorrect margins	132
Skewed print	132
Blank pages	133
Clipped images	133
Solid color pages	134
Paper curl	134
Toner specks	134
Toner rubs off	135
FAQ about color printing	135
Contacting Customer Support	136
Notices	137
Edition notice	137
UNITED STATES GOVERNMENT RIGHTS	137
Trademarks	137
Conventions	137
Federal Communications Commission (FCC) compliance information statement	138
LAN connection cable notice	138
European Community (EC) directives conformity	139
Noise emission levels	140
Waste from Electrical and Electronic Equipment (WEEE) directive	140
Ozone emissions statement	140
Federal Communications Commission (FCC) compliance information statement	140
Notice to users of the Canadian telephone network	141
Notice to users of the New Zealand telephone network	142
New Zealand Telecom equipment notice	142
South Africa telecommunications notice	142
ENERGY STAR	143
Laser notice	143
Laser advisory label	143
Power consumption	143
Product power consumption	143
Power Saver	143
Off mode	144
Total energy usage	144
Statement of Limited Warranty	144