McAfee M4050 Troubleshooting Guide - Page 57

IPS Configuration, Guide, User-con d SSL decryption

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McAfee® Network Security Platform 6.0 System Fault Messages Fault Sensor internal configuration error Severity Critical Sensor reboot required for SSL decryption configuration change Sensor rediscovery failure Critical Critical Description/Cause An internal communication error occurred within the Sensor. Action You must manually clear this fault. This error may cause a reboot of the Sensor, which may resolve the issue causing the fault. If the fault persists, McAfee recommends that you perform the following steps to help assist McAfee Technical Support with troubleshooting: execute a logstat on the Sensor as described in the Sensor CLI command reference, perform a Diagnostic Trace as described in Uploading a diagnostics trace from a Sensor to your Manager, IPS Configuration Guide, and submit the trace file to Technical Support for troubleshooting. User-configured SSL decryption settings for a particular Sensor changed, requiring a Sensor reboot. Reboot the Sensor to cause the changes to take effect. This fault occurs as a second part to the "Sensor discovery failure" fault. If the condition of the Sensor changes such that the Manager can again communicate with it, the Manager again checks to see if the Sensor discovery was successful. This fault is issued if discovery fails, and thus the Sensor is still not properly initialized. Check to ensure that the Sensor has the latest software image compatible with the Manager software image. If the images are incompatible, update the Sensor image via a TFTP server. 48

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McAfee® Network Security Platform 6.0
System Fault Messages
48
Fault
Severity
Description/Cause
Action
Sensor internal
configuration error
Critical
An internal communication error
occurred within the Sensor.
You must manually clear this
fault.
This error may cause a reboot
of the Sensor, which may
resolve the issue causing the
fault.
If the fault persists, McAfee
recommends that you perform
the following steps to help
assist McAfee Technical
Support with troubleshooting:
execute a
logstat
on the
Sensor as described in the
Sensor CLI command
reference, perform a
Diagnostic Trace as described
in
Uploading a diagnostics
trace from a Sensor to your
Manager
,
IPS Configuration
Guide
, and submit the trace file
to Technical Support for
troubleshooting.
Sensor reboot
required for SSL
decryption
configuration
change
Critical
User-configured SSL decryption
settings for a particular Sensor
changed, requiring a Sensor
reboot.
Reboot the Sensor to cause
the changes to take effect.
Sensor re-
discovery failure
Critical
This fault occurs as a second
part to the “Sensor discovery
failure” fault. If the condition of
the Sensor changes such that
the Manager can again
communicate with it, the
Manager again checks to see if
the Sensor discovery was
successful.
This fault is issued if discovery
fails, and thus the Sensor is still
not properly initialized.
Check to ensure that the
Sensor has the latest software
image compatible with the
Manager software image. If
the images are incompatible,
update the Sensor image via a
TFTP server.