McAfee MTP10EMB3RAA Processor Guide - Page 103

Using site safety balloons, Testing communication problems

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Using Browser Protection and Web Filtering Safety icons and balloons protect during searches Safety icons and balloons protect during searches When users type keywords into a popular search engine such as Google, Yahoo!, MSN, Ask, or AOL.com, color-coded safety icons appear next to sites listed in the search results page: (Green, checkmark) Tests revealed no significant problems. (Yellow, exclamation point) (Red, x) (Red, bar) Tests revealed some issues users should know about. For example, the site tried to change the testers' browser defaults, displayed popups, or sent them a significant amount of non-spam email. Tests revealed some serious issues that users should consider carefully before accessing this site. For example, the site sent testers spam email or bundled adware with a download. This site is blocked by a policy option. (Gray, question mark) This site is unrated. Placing the cursor over an icon displays a safety balloon that summarizes the safety report for a site. Click Read site report for a detailed safety report. Using site safety balloons Use this task to view additional information available through a site's safety icon listed in a search results page. Task 1 Hold the cursor over the site's safety icon. A safety balloon displays a high-level summary of the site's safety report. 2 For additional details, either: • C lick Read site report in the safety balloon to view details of the site's safety report. • C lick Troubleshoot to test the connection to the SiteAdvisor server when a communication error occurs. No rating for a site might be caused by a broken Internet connection or a problem with the SiteAdvisor server where ratings information is stored. Testing communication problems Use this task from a client computer to determine why browser protection is not communicating with the SiteAdvisor server that provides safety ratings information. Communication problems are indicated by a gray SiteAdvisor menu button with disconnected cables. Before you begin Be sure that the option for showing safety balloons is enabled. This option is available on the SiteAdvisor menu. McAfee Total Protection Service Product Guide 103

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McAfee Total Protection Service Product Guide
103
Safety icons and balloons protect during searches
When users type keywords into a popular search engine such as Google, Yahoo!, MSN,
Ask, or AOL.com, color-coded safety icons appear next to sites listed in the search
results page:
Placing the cursor over an icon displays a safety balloon that summarizes the safety
report for a site. Click
Read site report
for a detailed safety report.
Using site safety balloons
Use this task to view additional information available through a site’s safety icon
listed in a search results page.
Task
1
Hold the cursor over the site’s safety icon. A safety balloon displays a high-level summary
of the site’s safety report.
2
For additional details, either:
•
Click
Read site report
in the safety balloon to view details of the site’s safety report.
•
Click
Troubleshoot
to test the connection to the SiteAdvisor server when a
communication error occurs. No rating for a site might be caused by a broken Internet
connection or a problem with the SiteAdvisor server where ratings information is stored.
Testing communication problems
Use this task from a client computer to determine why browser protection is not
communicating with the SiteAdvisor server that provides safety ratings information.
Communication problems are indicated by a gray SiteAdvisor menu button with
disconnected cables.
Before you begin
Be sure that the option for showing safety balloons is enabled. This option is available on the
SiteAdvisor menu.
Tests revealed no significant problems.
(Green, checkmark)
Tests revealed some issues users should know about. For example,
the site tried to change the testers’ browser defaults, displayed
popups, or sent them a significant amount of non-spam email.
(Yellow, exclamation point)
Tests revealed some serious issues that users should consider
carefully before accessing this site. For example, the site sent
testers spam email or bundled adware with a download.
(Red, x)
This site is blocked by a policy option.
(Red, bar)
This site is unrated.
(Gray, question mark)
Using Browser Protection and Web Filtering
Safety icons and balloons protect during searches