McAfee MTP10EMB3RAA Processor Guide - Page 28

Using the Client Software Frequently asked questions Frequently asked questions Why does the online help not display correctly? If the built-in help system displays incorrectly on a client computer, its version of Microsoft Internet Explorer might not be using ActiveX controls properly. These controls are required to display the help file. Make sure that you install the latest version of Internet Explorer with its Internet security settings set to Medium or Medium-high. I use Windows XP Service Pack 2, and I get a message that my computer may be at risk. What does this mean? This is a known problem with Microsoft Security Center, because Microsoft cannot determine that Total Protection Service is installed and up-to-date. If you get this message when starting your computer, click the message balloon to open the Recommendation window, select I have an antivirus program that I'll monitor myself, then click OK. Can computers using proxy servers receive updates? If client computers are connected to the Internet by a proxy server, you might need to provide additional information for updates to work properly. Authentication support is limited to anonymous authentication or Windows domain challenge/response authentication. Basic authentication is not supported. Automatic updates do not occur when a CHAP or NTML proxy is set up in Internet Explorer. Is it okay to delete the Temp folder in my program's directory structure? No. Updates might fail if the Temp folder does not exist. If you delete the folder inadvertently, restart the computer to re-create the folder automatically, or manually create a Temp folder in the Program Files\McAfee\Managed VirusScan folder. During an update, I get a message that one or more Total Protection Service windows are open, but I don't see any windows open. What should I do? This occurs when a task that cannot be stopped, such as a scheduled scan, is running in the background. Wait for the task to complete, or restart the computer to proceed with the update. Error messages This section describes error messages that are related to using the Total Protection Service client features. Unable to connect to Total Protection Service update server. Failed to connect to server for updates. This error can be caused by several problems, but the most common solutions are: • C heck your connection to the network server or Internet. • E mpty the Internet Explorer cache and adjust the security level settings to Medium or Medium-high. • E mpty the Internet Explorer cache. (See your browser's documentation for instructions.) • A djust your corporate firewall or proxy settings. 28 McAfee Total Protection Service Product Guide