Motorola MOTO Q9h global Quick Start Guide - Page 34

Troubleshooting & FAQs My smartphone won't turn on Troubleshooting & FAQs To turn on your smartphone, press and release O. If your smartphone does not respond, try holding O. If that does not work, be sure that the battery is fully charged. If it is, remove and replace the battery, then try to turn the smartphone on. My smartphone's display is frozen In the event your smartphone does not respond for more than 30 seconds, be sure that the battery is fully charged. If it is, remove and replace the battery, then turn the smartphone back on. If these do not help, you can do a hard reset to restart your smartphone, but this erases your personalized settings and any content stored in smartphone memory. To perform a hard reset, remove and replace the battery, then hold down the * and E keys for 5 seconds while turning the smartphone on. I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted correctly. • Press and hold X until the quick list appears, then select Wireless Manager > Phone > On. I can't hear sound on my smartphone While you are on a call or playing a media file, press the up volume key (see "change your ringer and earpiece volume" on page 36). I can't choose a song as my ringtone Make sure the song file is 600kb or smaller and in one of these formats: MIDI, MP3, AAC, AAC+, or eAAC+. MOTO 9h global 34