Motorola V66 User Manual - Page 165
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Troubleshooting Problem I pressed the power key, but nothing happened. The display says: Insert SIM Card or Check SIM Card even though I have inserted my SIM card in the phone. The display says: SIM Blocked. How do I unblock my SIM card? The display says: Enter Unlock Code. How do I unlock my phone? Solution Be sure to press and hold P (the power key) until the display appears and you hear an audible alert (this could take a couple of seconds). If nothing happens, check that a charged battery is installed. (See "Installing the Battery" on page 21.) The SIM card may be incorrectly inserted. Check the SIM card to make sure that it is inserted properly. See "Installing the SIM Card" on page 19. Note: Be sure to turn your phone off and then back on after you re-insert the SIM card. Call your service provider (the company that sends you your monthly wireless service bill) to obtain the PIN unblocking key (PUK) code. See "Unblock the SIM Card PIN Code" on page 159. Enter the factory-preset unlock code (1234), or the last four digits of your phone number. (See "Locking and Unlocking Your Phone" on page 157.) If this fails, call your service provider (the company that sends you your monthly wireless service bill). 163