Netgear R6100 User Manual - Page 115

Your ISP could be rejecting the Ethernet MAC addresses of all but one of your

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Page 115 highlights

R6100 WiFi Router If the path is functioning correctly, replies as shown in the previous section are displayed. If you do not receive replies: • Check that your computer has the IP address of your router listed as the default gateway. If the IP configuration of your computer is assigned by DHCP, this information is not visible in your computer Network Control Panel. Verify that the IP address of the router is listed as the default gateway. • Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device. • Check that your cable or DSL modem is connected and functioning. • If your ISP assigned a host name to your computer, enter that host name as the account name in the Internet Setup screen. • Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If so, configure your router to "clone" or "spoof" the MAC address from the authorized computer. Troubleshooting 115

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Troubleshooting
115
R6100 WiFi Router
If the path is functioning correctly, replies as shown in the previous section are displayed.
If you do not receive replies:
•
Check that your computer has the IP address of your router listed as the default gateway.
If the IP configuration of your computer is assigned by DHCP, this information is not
visible in your computer Network Control Panel. Verify that the IP address of the router is
listed as the default gateway.
•
Check to see that the network address of your computer (the portion of the IP address
specified by the subnet mask) is different from the network address of the remote device.
•
Check that your cable or DSL modem is connected and functioning.
•
If your ISP assigned a host name to your computer, enter that host name as the account
name in the Internet Setup screen.
•
Your ISP could be rejecting the Ethernet MAC addresses of all but one of your
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your
broadband modem. Some ISPs additionally restrict access to the MAC address of a single
computer connected to that modem. If so, configure your router to “clone” or “spoof” the MAC
address from the authorized computer.