Netgear WG111T WG111T User Manual - Page 43

Chapter 3 Troubleshooting This chapter provides information about troubleshooting your NETGEAR 108 Mbps Wireless USB 2.0 Adapter WG111T. For information about connecting to wireless networks and the Internet, see "Connecting to Wireless Networks and the Internet" in Chapter 1. Troubleshooting Tips Use the information below to solve common problems you may encounter. Also, refer to the knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp. Table 3-1. Troubleshooting Tips Problem The LED is not lit The LED blinks but the WG111T is not connected to an access point. I cannot connect to an access point. The access point is available and there is good signal strength. Action The WG111T is not connected to the USB port properly or the WG111T software is not loaded. • Remove and reinsert the WG111T. • Check the Windows device manager to see if the WG111T is recognized and enabled. Reload the WG111T software, if necessary. • Try to install the WG111T in a different USB slot on your system if one is available. The WG111T is trying to connect to an access point, but cannot connect. • The access point may not be powered on. • Or, the access point and the WG111T are not configured with the same wireless parameters. Check the SSID and WEP settings. • If the access point is WPA-PSK protected, you need the correct WPA-PSK passphrase. Otherwise, the WG111T will still be connected to the previous access point and you will not be able to change to the WPA-PSK access point. • If the access point is WEP protected (either 64 or 128 bit encryption), you will be prompted to enter the WEP encryption security information. 3-1 v2.0, February 2007