Netgear WGR614v10 WGR614v10 Setup Manual - Page 31

Supporting Software, Netgear Firmware Recovery, Utility, Power Light Stays Amber - installation software

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To restore your firmware: a. Make sure your computer is connected to your router and the router is powered on. b. Insert the Resource CD that came with your router into your computer. - The CD will automatically start and detect the language you are using on your computer. Select a different language option, if you prefer. - If the CD does not automatically start, browse the CD and double-click on . c. In the CD's menu, click Supporting Software, then click Netgear Firmware Recovery Utility, and follow the prompts for the recovery process. Installation of the utility places a NETGEAR Router Recovery desktop. shortcut on the d. After firmware recovery is complete, follow the prompts to restore your configuration settings. • Power Light Stays Amber. When the router is turned on, the Power light turns amber for about 1 minute and then turns green. If the light does not turn green, the router has a problem. If the Power light is still amber 2 minutes after turning on power to the router: a. Turn the power off and back on to see if the router recovers. b. Clear the router's configuration to factory defaults. This procedure is explained in "Restoring the Default Password and Configuration Settings" on page 35. If the error persists, you might have a hardware problem and should contact technical support. • Internet Light Stays Amber. When the router is turned on, the Internet light turns amber for about 1 minute and then turns green. If the light does not turn green, the router has a problem. If the Internet light is still amber 2 minutes after turning on power to the router: a. The Internet is not accessible. Confirm that you have the correct internet setting. b. Clear the router's configuration to factory defaults, and then configure the router again. This procedure is explained in "Restoring the Default Password and Configuration Settings" on page 35. c. Turn the power off and back on to see if the router recovers. • Internet or LAN Port Lights Not On. If either the LAN or Internet lights do not light when the Ethernet connection is made, check the following: a. Make sure that the Ethernet cable connections are secure at the router and at the computer. b. Make sure that power is turned on to the connected computer. Troubleshooting 27

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Troubleshooting
27
To restore your firmware:
a.
Make sure your computer is connected to your router and the router is powered on.
b.
Insert the
Resource CD
that came with your router into your computer.
–
The CD will automatically start and detect the language you are using on your
computer. Select a different language option, if you prefer.
–
If the CD does not automatically start, browse the CD and double-click on
.
c.
In the CD’s menu, click
Supporting Software
, then click
Netgear Firmware Recovery
Utility
, and follow the prompts for the recovery process.
Installation of the utility places a NETGEAR Router Recovery
shortcut on the
desktop.
d.
After firmware recovery is complete, follow the prompts to restore your configuration
settings.
•
Power Light Stays Amber
. When the router is turned on, the Power light turns amber for
about 1 minute and then turns green. If the light does not turn green, the router has a problem.
If the Power light is still amber 2 minutes after turning on power to the router:
a.
Turn the power off and back on to see if the router recovers.
b.
Clear the router’s configuration to factory defaults. This procedure is explained in
“Restoring the Default Password and Configuration Settings” on page 35
.
If the error persists, you might have a hardware problem and should contact technical support.
•
Internet Light Stays Amber
. When the router is turned on, the Internet light turns amber for
about 1 minute and then turns green. If the light does not turn green, the router has a problem.
If the Internet light is still amber 2 minutes after turning on power to the router:
a.
The Internet is not accessible. Confirm that you have the correct internet setting.
b.
Clear the router’s configuration to factory defaults, and then configure the router again.
This procedure is explained in
“Restoring the Default Password and Configuration
Settings” on page 35
.
c.
Turn the power off and back on to see if the router recovers.
•
Internet or LAN Port Lights Not On.
If either the LAN or Internet lights do not light when
the Ethernet connection is made, check the following:
a.
Make sure that the Ethernet cable connections are secure at the router and at the computer.
b.
Make sure that power is turned on to the connected computer.