Netgear WPN111 WPN111 Reference Manual - Page 49

Chapter 4 Troubleshooting This chapter provides information about troubleshooting your NETGEAR RangeMax Wireless USB 2.0 Adapter WPN111. For information about connecting to wireless networks and the Internet, see "Basic Setup" in Chapter 1. Troubleshooting Tips Use the information below to solve common problems you may encounter. Also, refer to the knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp. Table 4-1. Troubleshooting Tips Problem The LED is not lit The LED blinks but the WPN111 is not connected to an access point. I cannot connect to an access point. The access point is available and there is good signal strength. Action The WPN111 is not connected to the USB port properly or the WPN111 software is not loaded. • Remove and reinsert the WPN111. • Check the Windows device manager to see if the WPN111 is recognized and enabled. Reload the WPN111 software, if necessary. • Try to install the WPN111 in a different USB slot on your system if one is available. The WPN111 is trying to connect to an access point, but cannot connect. • The access point may not be powered on. • Or, the access point and the WPN111 are not configured with the same wireless parameters. Check the SSID and WEP settings. • If the access point is WPA-PSK protected, you need the correct WPA-PSK passphrase. Otherwise, the WPN111 will still be connected to the previous access point and you will not be able to change to the WPA-PSK access point. • If the access point is WEP protected (either 64 or 128 bit encryption), you will be prompted to enter the WEP encryption security information. 4-1 v2.0, February 2007