Nokia IP390 Installation Guide - Page 76

Login Prompt Appears, But Password Not Accepted, Problem, Solution - default password

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7 Troubleshooting Problem Defective IP390 appliance or file system. Solution Contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Problem Database is corrupt. Solution Return to default settings according to the instructions included in the instructions for resetting the default password, or contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Login Prompt Appears, But Password Not Accepted Problem Entered wrong password. Solution Obtain a valid password or set the password to a default value. To reset the admin password to a default value Note You must have local serial access to your appliance console to perform this procedure. With a keyboard and monitor directly connected to the appliance, the boot: prompt does not appear, and you cannot perform this procedure. 1. Boot up the appliance in single-user mode by restarting or power cycling the appliance. When the boot: prompt appears, type boot -s and press enter before the appliance goes into multiuser mode; you have about 10 seconds to do this. 2. After the appliance boots up, the following text appears: Enter pathname of shell or RETURN for sh: Press Enter. 3. Type /etc/overpw at the prompt. When the response asks if you want to continue, type y. When you are returned to the prompt, type Ctrl + d to reboot with admin user and a new password. 4. The admin password defaults to no password for admin. Continue to boot to multiuser mode. 5. Reconfigure the password as you normally would. 76 IP390 Security Platform Installation Guide

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7
Troubleshooting
76
IP390 Security Platform Installation Guide
Problem
Defective IP390 appliance or file system.
Solution
Contact the Nokia customer support site listed in
“Nokia Contact Information”
on
page 3.
Problem
Database is corrupt.
Solution
Return to default settings according to the instructions included in the instructions
for resetting the default password, or contact the Nokia customer support site listed in
“Nokia
Contact Information”
on page 3.
Login Prompt Appears, But Password Not Accepted
Problem
Entered wrong password.
Solution
Obtain a valid password or set the password to a default value.
To reset the admin password to a default value
Note
You must have local serial access to your appliance console to perform this procedure. With
a keyboard and monitor directly connected to the appliance, the
boot:
prompt does not
appear, and you cannot perform this procedure.
1.
Boot up the appliance in single-user mode by restarting or power cycling the appliance.
When the
boot:
prompt appears, type
boot -s
and press enter before the appliance goes
into multiuser mode; you have about 10 seconds to do this.
2.
After the appliance boots up, the following text appears:
Enter pathname of shell or RETURN for sh:
Press Enter.
3.
Type
/etc/overpw
at the prompt.
When the response asks if you want to continue, type
y
.
When you are returned to the prompt, type Ctrl + d to reboot with admin user and a new
password.
4.
The admin password defaults to no password for admin.
Continue to boot to multiuser mode.
5.
Reconfigure the password as you normally would.