Palm 700w User Manual - Page 232
Synchronization (ActiveSync® software), ActiveSync Desktop does not respond to sync attempt
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CHAPTER 10 Troubleshooting Did You Know? You can go to the Windows website for more information at www.windowsmobile .com. Did You Know? A common cause of sync problems is the presence of protective software, such as VPNs or firewalls, on your computer or network. Tip If you are syncing to an Exchange Server and you're unable to change your lock settings, check with your system administrator to find out if a system-wide locking policy is in place. Synchronization (ActiveSync® software) Synchronization lets you back up the information on your smartphone onto your computer. If you ever need to perform a hard reset or otherwise erase all your information on your smartphone, you can synchronize your smartphone with your computer to restore the info. To make sure you always have an up-to-date backup of your info, synchronize frequently. Before you attempt to synchronize, make sure you've installed the desktop synchronization software from the Getting Started CD. ActiveSync Desktop does not respond to sync attempt As you complete the following steps, synchronize after each step. If the synchronization is successful, you do not need to complete the remaining steps. 1. Verify that the USB sync cable is securely connected at all points (see "Synchronizing contacts and other info" on page 32). 2. Look for the ActiveSync icon at the top of your smartphone's screen and the ActiveSync icon in the taskbar on your computer to make sure the ActiveSync software is running on your computer. 3. Double-click the ActiveSync icon in your taskbar. From the File menu, select Connection Settings. Make sure the Allow USB connections box is checked, and then click Connect. 4. Perform a soft reset (see "Performing a soft reset" on page 213). 5. Restart your computer and make sure ActiveSync is running. 6. If problems persist and you're synchronizing through a USB hub, try connecting the sync cable to a different USB port or directly to your computer's built-in USB port. 224 Using Your Treo 700w Smartphone