Palm 700w User Manual - Page 233

Synchronization (ActiveSync® software) 7. If you're already synchronizing through a built-in USB port on the front of your computer, move the sync cable to a USB on the back of your computer (if your computer has USB ports in both places). 8. Uninstall the desktop software that came with your smartphone, and then insert the Getting Started CD that came with your smartphone and repeat the installation process. 9. Verify with your computer hardware vendor that your operating system supports your internal USB controller. Synchronization finishes but info doesn't appear where it should • With the included software, your smartphone can synchronize with the root folders of Contacts, Calendar, Tasks, and Notes. If you want to synchronize with a global Exchange Address Book, you must copy the addresses to your local Contacts list in Microsoft Office Outlook (right-click the addresses and select Add to Personal Address Book). • Microsoft Office Outlook subfolders and public folders are not accessible with the included software. You may wish to use a thirdparty solution instead. • If you're trying to sync offline, be sure to set your Microsoft Office Outlook Calendar, Contacts, Notes, and Tasks to be available offline. • If you're still having problems, try the following: 1. Make sure you're synchronizing with the intended desktop personal information manager (PIM). The Getting Started CD lets you synchronize with Microsoft Office Outlook for Windows. If you use a different PIM, you need to install third-party software to synchronize. Consult the company that makes the PIM for more information. Using Your Treo 700w Smartphone CHAPTER 10 225