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Palm 700w User Manual - Page 234

Synchronization starts but doesn’t finish, My media files won’t sync

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CHAPTER 10 Troubleshooting 2. Open ActiveSync on your computer, and make sure the necessary synchronization settings are set to synchronize the files. 3. Uninstall the ActiveSync software, reboot your computer, and then insert the Getting Started CD that came with your smartphone and repeat the installation process. Synchronization starts but doesn't finish Make sure that you installed the desktop software that came with your smartphone. If you're not sure whether this software is installed, reinstall it. My media files won't sync 1. Make sure you have Windows Media Player 10 installed on your computer. 2. Reinstall your synchronization software from the Getting Started CD that came with your smartphone. Media file synchronization fails if you installed the synchronization software before you installed Windows Media Player 10. 226 Using Your Treo 700w Smartphone

Section	Page
Using Your Palm® Treo™ 700w Smartphone	1
Table of Contents	5
Welcome	9
What’s in the box?	10
Hardware	10
Documentation and software	10
What you need to use your smartphone	11
Setting up your smartphone and computer	13
Palm® Treo™ 700w smartphone overview	13
Top view	13
Front view	14
Back view	15
Installing the battery	16
Charging the battery	17
Turning your smartphone on/off	19
Turning your phone on and off	19
Waking up the screen and turning it off	19
Making your first call	20
Adjusting call volume	21
What’s my number?	22
Setting up your computer	23
System requirements	23
Installing the desktop synchronization software	24
Connecting your smartphone to your computer	24
Moving around on your smartphone	27
Moving around the screen	27
Scrolling through screens	28
Closing screens	29
Highlighting and selecting items	29
Highlighting text	30
Using the action keys	30
Selecting menu items	31
Selecting options in a shortcut menu	32
Selecting options in a list	33
Using the keyboard	34
Understanding the keyboard backlight	34
Entering lowercase and uppercase letters	35
Entering numbers, punctuation, and symbols	35
Entering other symbols and accented characters	35
Symbols and accented characters	36
Opening and closing applications	38
Opening applications	38
Closing applications	38
Using your Today screen	39
Synchronizing contacts and other info	40
Battery life	42
Maximizing battery life	42
Where to learn more	43
For a quick introduction	43
While using your smartphone	44
If you need more information	44
Using Your Phone	45
Phone overview	45
Accessing your Today screen	46
What are all those icons?	46
Making calls	49
Dialing with the number pad	49
Dialing by contact name	49
Dialing with a speed dial button	51
Dialing by company name	51
Dialing from a web page or message	52
Redialing a recently called number	52
Dialing using the onscreen Dial Pad	53
Receiving calls	54
Using voicemail	55
Setting up voicemail	55
Voicemail notification	55
Retrieving voicemail messages	55
Managing active calls	56
Ending a call	57
Returning to an active call from another application	57
Saving phone numbers	57
More ways to manage calls	58
Making a second call	58
Answering a second call (call waiting)	59
Making a conference call	60
Using Flash mode during an Active call	60
Forwarding calls	61
Viewing minutes usage	62
Defining speed dial buttons	62
Creating a speed dial button	62
Editing a speed dial button	64
Deleting a speed dial button	64
Arranging your speed dial buttons	65
Using a phone headset	66
Headset specifications	67
Using a hands-free device with Bluetooth wireless technology	67
Staying Organized	69
Contacts	69
Adding a contact	69
Viewing or changing contact information	70
Deleting a contact	70
Customizing Contacts	70
Finding a contact in an online address book	71
Calendar	71
Displaying your calendar	71
Creating an appointment	72
Creating an untimed event	72
Scheduling a repeating appointment	74
Adding an alarm reminder to an event	74
Sending a meeting request	75
Marking an event as sensitive	75
Organizing your schedule	76
Deleting an event	77
Customizing Calendar	77
Tasks	79
Adding a task	79
Checking off a task	80
Organizing your tasks	80
Deleting a task	81
Customizing Tasks	81
Notes	82
Creating a note	82
Recording a voice note	82
Creating a note from a template	83
Organizing your notes	83
Deleting a note	84
Customizing Notes	84
Calculator	85
Performing calculations	85
Using the Calculator memory	85
Using Email and Other Wireless Services	87
Sending and receiving messages and email	87
Creating and sending a text message	87
Creating and sending a multimedia message	89
Receiving text and multimedia messages	91
Viewing/playing a multimedia message	92
Setting up an email account	94
Setting up an Exchange Server email account	96
Setting a sync schedule with an Exchange Server	98
Setting up a Wireless Sync email account	99
Setting up an IMAP or POP email account	100
Creating and sending an email message	102
Adding an online address book	103
Using an online address book	104
Synchronizing your default email account	104
Synchronizing your other email accounts	104
Receiving attachments	105
Using links in messages	106
Forwarding a message	107
Managing your messages	107
Adding a signature to your messages	108
Customizing your Messaging settings	109
Customizing your multimedia messaging settings	110
Using Pocket MSN	111
Signing in to Pocket MSN	111
Browsing the web	112
Viewing a web page	112
Creating a favorite	114
Viewing a favorite	114
Organizing your favorites	115
Downloading files and images from a web page	115
Copying text from a web page	116
Using the History list	116
Customizing your Internet Explorer Mobile settings	116
Connecting to devices with Bluetooth® wireless technology	118
Setting up a Bluetooth connection	118
Sending information over a Bluetooth connection	120
Receiving information over a Bluetooth connection	120
Synchronizing over a Bluetooth connection	121
Beaming information with IR	122
Beaming a record	123
Receiving beamed information	123
Synchronizing over an infrared connection	124
Playing Media Files	125
Pictures & Videos	125
Taking a picture	125
Taking pictures in burst mode	126
Recording a video	127
Viewing a picture or video	128
Viewing a slide show	128
Sending a picture or video	129
Creating a video ringtone	129
Organizing pictures and videos	129
Using a picture as the Today screen background	131
Editing a picture	131
Deleting a picture or video	131
Customizing your Camera settings	132
Viewing pictures and videos on your computer	134
Windows Media Player Mobile	135
Transferring media files to your smartphone	135
Playing media files on your smartphone	136
Working with libraries	137
Working with playlists	138
Customizing Windows Media Player Mobile	139
Staying Productive	141
Word Mobile	141
Creating a document	142
Opening an existing document	143
Creating a document from a template	143
Finding or replacing text in a document	143
Moving or copying text	144
Saving a copy of a document	144
Formatting text	144
Formatting paragraphs and lists	145
Checking spelling in a document	146
Organizing your documents	146
Deleting a document	147
Customizing Word Mobile	147
PowerPoint Mobile	148
Playing a presentation	148
Setting presentation playback options	149
Excel Mobile	150
Creating a workbook	152
Creating a workbook from a template	152
Viewing a workbook	152
Calculating a sum	153
Entering a formula	153
Inserting a function	154
Entering a sequence automatically	154
Adding cells, rows, and columns	155
Formatting cells	155
Formatting rows and columns	156
Renaming a worksheet	156
Sorting info in a worksheet	157
Filtering info in a worksheet	157
Creating a chart	157
Formatting or changing a chart	158
Finding or replacing info in a workbook	159
Organizing your workbooks	159
Deleting cells, rows, and columns	160
Customizing Excel Mobile	161
Managing Files and Applications	163
Using Find	163
Using Search	163
Exploring files and folders	164
Installing applications	165
Installing applications from the Internet	166
Installing applications from your computer	166
Installing applications onto an expansion card	167
Getting help with third-party applications	167
Removing applications	168
Setting synchronization options	169
Selecting which info to sync	169
Synchronizing with Exchange Server	169
Synchronizing with multiple computers	170
Synchronizing using Bluetooth wireless technology	171
Starting and stopping synchronization	172
Setting the synchronization schedule	172
Sharing info	173
Using expansion cards	174
Removing and inserting expansion cards	175
Opening applications on an expansion card	176
Saving files to an expansion card	177
Moving info between your smartphone and an expansion card	177
Copying or moving applications and files between your smartphone and an expansion card	178
Viewing available expansion card memory	178
Exploring files on an expansion card	179
Renaming an expansion card	179
Customizing Your Smartphone	181
Today screen settings	181
Selecting your Today screen background	181
Selecting which items appear on your Today screen	182
Phone settings	183
Selecting ringtones and vibrate settings	183
Adjusting volume settings	184
Assigning a picture and ringtone ID to a contact	184
Selecting your call settings	185
Selecting your privacy settings	186
Selecting your wireless band	187
System sound settings	188
Setting the ringer switch	188
Selecting Sounds & Notifications	189
Display and appearance settings	191
Adjusting the brightness	191
Changing the text size	191
Setting display formats	191
Aligning the screen	192
Changing the system color scheme	192
Application settings	193
Arranging the Start menu	193
Reassigning buttons	193
Setting up voice commands	194
Using voice commands	195
Setting input options	195
Locking your smartphone and info	197
Using Keyguard	197
Using Auto-Keyguard and touchscreen lockout	198
Using Phone Lock	198
Using system password lock	199
Entering owner information	201
System settings	202
Setting the date and time	202
Setting system alarms	203
Managing identity certificates	204
Enabling error reporting	204
Setting up a GPS device	205
Viewing memory usage	206
Viewing and optimizing power settings	207
Turning Wireless Services On/Off	208
Connection settings	209
Setting up a Wi-Fi® connection	209
Connecting to a network that broadcasts its name	210
Connecting to a closed network	210
Selecting a Wi-Fi network	213
Managing ISP settings	214
Connecting to a VPN	215
Setting up a proxy server	216
Ending a data connection	217
Troubleshooting	219
Transferring info from another device	219
Trouble installing the desktop software?	220
Resetting your smartphone	221
Performing a soft reset	221
Performing a hard reset	222
Replacing the battery	224
Performance	225
The applications are running slower than usual	225
Screen	226
The screen appears blank	226
The screen doesn’t respond accurately to taps or activates wrong features	226
Network connection	227
Signal strength is weak	227
My smartphone won’t connect to the mobile network	227
My smartphone seems to turn off by itself	227
I can’t tell if data services are available	228
My smartphone won’t connect to the Internet	229
I can’t send or receive text or multimedia messages	229
I can’t make or receive calls using a hands-free device with Bluetooth® wireless technology	230
I lost the connection between my smartphone and my Bluetooth headset	231
Synchronization (ActiveSync® software)	232
ActiveSync Desktop does not respond to sync attempt	232
Synchronization finishes but info doesn’t appear where it should	233
Synchronization starts but doesn’t finish	234
My media files won’t sync	234
My appointments show up in the wrong time slot after I sync	235
My scheduled sync doesn’t work	235
An alert tells me that ActiveSync encountered a problem on the server	236
An alert tells me that there is not enough free memory to sync my info	236
An alert tells me that the server could not be reached	236
An alert tells me that ActiveSync encountered a problem with [item type] [item name]	236
An alert tells me that my account information could not be detected.	237
An alert tells me the device timed out while waiting for credentials.	237
My Today screen settings are not restored after a hard reset	237
Email	238
I have problems using my account	238
I have problems sending and receiving email	239
Auto Sync is not working	239
I have problems sending email	239
I have problems synchronizing messages on my smartphone with messages on my computer	240
My vCard or vCal email attachment isn’t forwarding correctly	240
When I sync with my Exchange Server my info is not downloading to my smartphone	241
Web	242
I can’t access a page	242
An image or map is too small on my smartphone screen	242
A secure site refuses to permit a transaction	242
Camera	243
The Camera preview image looks strange	244
Third-party applications	244
Getting more help	245
Making room on your smartphone	246
Voice quality	247
Is the other person hearing an echo?	247
Are you hearing your own voice echo?	247
Is your voice too quiet on the other end?	247
Glossary	249
Regulatory Information	253
FCC	255
Specifications	261