Panasonic CF-Y5LWEZZBM User Manual - Page 26
Troubleshooting Basic/Error Code/Message
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Troubleshooting (Basic)/Error Code/Message Troubleshooting Useful Information Getting Started Troubleshooting (Basic) Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the "Reference Manual". For a software problem, refer to the software's instruction manual. If the problem persists, contact your technical support office. You can also check the computer's status in the PC Information Viewer (Î Manual "Check the Computer's Usage Status"). Starting Up and Standby and Hibernation Mode Reference The computer does not power on/ The power indicator or battery indicator is not lit. z Connect the AC adaptor. z Insert a fully charged battery. z Remove the battery pack and the AC adaptor, then connect them again. z If an additional RAM module has been inserted, remove the RAM module and check to see if the RAM module is the recommended one. (Î page 19) z When the CPU temperature is high, the computer may not start up to prevent overheating of the CPU. Wait until the computer cools down, and then turn the power on again. If the computer does not power on even after cooling down, contact your technical support office. Windows does not start up. z Remove all peripheral devices. • If a device is connected to the USB port, disconnect the device or set [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility. z If an additional RAM module has been inserted, remove the RAM module and check to see if the RAM module is the recommended one. (Î page 19) z If the power indicator is lit, slide the power switch for four seconds or longer to turn off, then turn on again. z Using the following procedure, start up in Safe Mode, and check the error details. A Turn on the computer, and when the [Panasonic] boot screen disappears (after entering the password*1 if one is set) hold down F8. B Release the key when the Windows Advanced Options Menu appears, and with Ï or Ð, select [Safe Mode], then press Enter. Follow the onscreen instructions. *1 Supervisor Password or User Password set with the Setup Utility z Press F9 in the Setup Utility (Î page 29 "To start the Setup Utility") to return the Setup Utility settings (excluding the passwords) to the default values. Start the Setup Utility and make the settings again. There is a beep sound, and z If "Extended RAM Module Failed" appears, the RAM module is not correctly inserted. either "Extended RAM Mod- Turn off the computer, check that the RAM module is a recommended module, then ule Failed" or "Standard RAM Failed" appears insert it correctly. z If "Standard RAM Failed" appears, contact your technical support office. Cannot boot from internal CD/DVD drive z Make sure that the bootable CD/DVD is set properly. z Start the Setup Utility, and confirm the following settings. • [USB Port] and [Legacy USB Support] are set to [Enable] in the [Advanced] menu. • [CD/DVD Drive Power] is set to [On] in the [Main] menu. • [USB CDD] is the first device shown in [Boot priority order] in the [Boot] menu. z Bootable CD/DVD created using B's Recorder in the CF-W2 and CF-Y2 series cannot be used on this computer. If you want to share bootable CD/DVD with those series, create a new bootable CD/DVD. z When an external CD/DVD drive is connected, you cannot boot from the internal CD/ DVD drive. You have forgotten the password. z Supervisor Password or User Password: Contact your technical support office. z Administrator password: • If you have a password reset disk, you can reset the administrator password. Set the disk and enter any wrong password, then follow the on-screen instructions and set a new password. • If you do not have a password reset disk, reinstall (Î page 24) and set up Windows, and then set a new password. Cannot log on to Windows with the SD memory card. z The Windows user name and password may not set correctly on the SD memory card. Enter the Windows user name and password without using the SD memory card. After logging on to Windows, set the same user name and the password on the SD memory card and Windows again. (Î Reference Manual "SD Security") z Set [SD Slot] to [Enable] in the [Advanced] menu of the Setup Utility. "Remove disks or other media. Press any key to restart" or a similar message appears. z A floppy disk is in the floppy disk drive and it does not contain system startup information. Remove the floppy disk and press any key. z This message may appear with some devices connected to the USB port. Remove the device or set [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility. z If the problem persists after removing the disk, it may be a hard disk failure. Perform the reinstallation and return the hard disk to its condition at the time of purchase. (Î page 24) If the problem persists even after the reinstallation, contact your technical support office. 26 Appendix