Panasonic KX-HN6002W Home Network App User Guide - Page 76

Troubleshooting

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5.1 General information 5 Troubleshooting 5.1 General information If you experience any trouble while using the system, the following information will solve most problems. If the trouble persists, refer to the appropriate section in this chapter according to the trouble you are experiencing. For the latest troubleshooting information, visit www.panasonic.net/pcc/support/tel/homenetwork/. Power Use these steps to make sure that each of your system devices are receiving power. 1. Make sure the hub and all cameras are connected to their AC adaptors. Make sure the AC adaptors are connected to electric outlets. → Refer to the System Setup Guide included with your hub and the Installation Guide included with your cameras for information about power connections. 2. Make sure the electric outlets used to power the hub, cameras, and smart plugs are functioning. If an electric outlet can be turned on and off by a switch, make sure the switch is turned on. 3. Make sure the batteries installed in all window/door sensors and motion sensors have adequate charge remaining. → Check the sensor's status screen for "low battery" or "out of range" errors (4.5.2 Viewing sensor status (Page 37)). Refer to the Installation Guide included with your window/door sensors and motion sensors for information about battery replacement. Network devices Use these steps to make sure that each of your network devices and your Internet connection are working properly. 1. Make sure your wireless router any other network devices (cable or DSL modem, network switches, etc.) are turned on. → Refer to the operating instructions included with your wireless router and any other devices for troubleshooting information if necessary. 2. Make sure all cables connected between your wireless router and any other network devices are functioning and connected properly. 3. Make sure that devices connected to your wireless router can connect to the Internet. → Refer to the operating instructions included with your wireless router for troubleshooting information if necessary. For some Internet connection issues, you may need to contact your Internet service provider. System connection Use these steps to make sure that your mobile device can connect to the hub and that each of your system devices are registered to the hub. 1. Make sure the hub can connect to your wireless router. → Disconnect the hub's AC adaptor, connect it again, and wait for the hub to start up. If the hub's LED indicator remains blinking in green after a few minutes, the hub is not connected to your wireless router. 76 User's Guide

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5
Troubleshooting
5.1
General information
If you experience any trouble while using the system, the following information will solve most problems. If the
trouble persists, refer to the appropriate section in this chapter according to the trouble you are experiencing.
For the latest troubleshooting information, visit www.panasonic.net/pcc/support/tel/homenetwork/.
Power
Use these steps to make sure that each of your system devices are receiving power.
1.
Make sure the hub and all cameras are connected to their AC adaptors. Make sure the AC adaptors are
connected to electric outlets.
→
Refer to the System Setup Guide included with your hub and the Installation Guide included with your
cameras for information about power connections.
2.
Make sure the electric outlets used to power the hub, cameras, and smart plugs are functioning. If an
electric outlet can be turned on and off by a switch, make sure the switch is turned on.
3.
Make sure the batteries installed in all window/door sensors and motion sensors have adequate charge
remaining.
→
Check the sensor’s status screen for “low battery” or “out of range” errors (4.5.2
Viewing sensor status
(Page 37)). Refer to the Installation Guide included with your window/door sensors and motion sensors
for information about battery replacement.
Network devices
Use these steps to make sure that each of your network devices and your Internet connection are working
properly.
1.
Make sure your wireless router any other network devices (cable or DSL modem, network switches, etc.)
are turned on.
→
Refer to the operating instructions included with your wireless router and any other devices for
troubleshooting information if necessary.
2.
Make sure all cables connected between your wireless router and any other network devices are
functioning and connected properly.
3.
Make sure that devices connected to your wireless router can connect to the Internet.
→
Refer to the operating instructions included with your wireless router for troubleshooting information if
necessary. For some Internet connection issues, you may need to contact your Internet service
provider.
System connection
Use these steps to make sure that your mobile device can connect to the hub and that each of your system
devices are registered to the hub.
1.
Make sure the hub can connect to your wireless router.
→
Disconnect the hub’s AC adaptor, connect it again, and wait for the hub to start up. If the hub’s LED
indicator remains blinking in green after a few minutes, the hub is not connected to your wireless router.
76
User's Guide
5.1 General information