Panasonic KX-HN6002W Home Network App User Guide - Page 77

In this case, reconnect the hub to your wireless router (4.11.9

Setting the hub’s Wi-Fi settings again

(Page 74)).

2.

Make sure your mobile device can connect to your hub while you are at home.

→

Check your mobile device’s Wi-Fi settings and confirm that it is connected to your wireless router. Next,

use the

[Home Network]

app to connect to the hub, and confirm that

[Home Wi-Fi Connected]

is

displayed at the top of the home screen.

3.

Make sure your devices are registered to the hub. Register them if they are not (4.10.2

Registering devices

(Page 67)).

→

Cameras

Check the camera list (4.6.2

Viewing the camera list (Page 40)). If a camera is displayed in the camera

list, it is registered; if it is not displayed, it is not registered.

→

Sensors

Press the sensor’s registration button. If the sensor’s LED indicator lights in red or green, the sensor

is registered; if it blinks in red, the sensor is not registered.

→

Smart plugs

Check the smart plug’s LED indicator. If the smart plug’s LED indicator blinks in red, it may be out of

range of the hub or not registered. If the LED indicator is not blinking in red, try turning the smart plug

on or off; if you can turn it on or off, it is registered.

4.

Make sure your devices have adequate signal strength.

→

Check the signal strength (4.11.2

Device signal strength (Page 68)) and move devices closer to the

hub if necessary.

5.2

Error codes and messages

The following error codes and messages may be displayed in the Notifications Center (for iPhone, iPad) and

the status bar (for Android devices).

[Unable to connect to the network.] is displayed

Error code: E1-01

Error code: E1-02

•

Your mobile device’s Wi-Fi feature is turned off.

→

Turn it on.

•

Your mobile device cannot connect to your wireless router.

→

Make sure your wireless router is turned on and functioning.

[Not connected] is displayed

Error code: E1-04

•

Your mobile device cannot connect to the hub.

→

Make sure the hub and your wireless router are turned on and functioning.

•

You replaced your wireless router, or changed your wireless router’s network settings.

→

Configure the hub’s Wi-Fi settings (2.3

Initial setup (Page 12)).

[The application could not start.] is displayed

Error code: E1-05

•

Another app running on your mobile device is preventing the

[Home Network]

app from starting.

→

iPhone, iPad

Tap the home button two times and force the

[Home Network]

app to exit. Quit other apps and then

try to start the

[Home Network]

app again later.

→

Android devices

Tap

[OK]

to exit the

[Home Network]

app. Quit other apps and then try to start the

[Home

Network]

app again later.

User's Guide

77

5.2 Error codes and messages

Section	Page
Table of Contents	2
1 Welcome to the Panasonic Home Network System!	5
1.1 What is the Panasonic Home Network System?	5
1.2 What can I use it for?	6
1.3 What kinds of devices are available?	8
2 System setup	12
2.1 System setup (overview)	12
2.2 Downloading the [Home Network] app	12
2.3 Initial setup	12
2.4 Registering other mobile devices to the hub	14
3 Usage examples	16
3.1 Introduction	16
3.2 I want to know if someone enters my home while I’m out	16
3.3 I want to view live camera images while I’m out	16
3.4 I want to record video from a camera if motion is detected	17
3.5 I want the lights to turn on automatically when I come home	17
3.6 I want the lights to turn on automatically while I’m away on vacation	18
3.7 I want to know when my baby wakes up	18
3.8 I want to use my mobile device to make and answer landline calls at home	18
4 Using the app	20
4.1 App basics	20
4.1.1 App basics (overview)	20
4.1.2 Using the home screen	21
4.1.3 Displaying the options menu	23
4.1.4 Accessing from multiple mobile devices	23
4.1.5 Exiting and logging out	24
4.2 Confirming system status	24
4.2.1 Confirming system status (overview)	24
4.2.2 Status notifications	25
4.2.3 Confirming status in the [Home Network] app home screen	26
4.2.4 Device LED indicators	26
4.3 Alarm system features	29
4.3.1 Alarm system features (overview)	29
4.3.2 Triggering the alarm system	30
4.3.3 Arming and disarming the alarm system	30
4.3.4 Alarm system settings	31
4.3.5 Alert by phone call	32
4.4 Smart control features	33
4.4.1 Smart control features (overview)	33
4.4.2 Creating and editing smart control programs	34
4.4.3 Erasing smart control programs	36
4.5 Sensor features	36
4.5.1 Sensor features (overview)	36
4.5.2 Viewing sensor status	37
4.5.3 Viewing sensor history	38
4.5.4 Differences between window sensors and door sensors	39
4.5.5 Sensor settings	39
4.6 Camera features	39
4.6.1 Camera features (overview)	39
4.6.2 Viewing the camera list	40
4.6.3 Viewing live camera images	40
4.6.4 Recording camera images (manual recording)	41
4.6.5 Taking snapshots	42
4.6.6 Talking to the camera	42
4.6.7 Playing a lullaby (indoor cameras only)	42
4.6.8 Viewing the recording list	43
4.6.9 Playing back recordings	43
4.6.10 Erasing recordings	44
4.6.11 Temperature alert (indoor cameras only)	44
4.6.12 Sound alert (indoor cameras only)	45
4.6.13 Camera settings	46
4.6.14 Information about SD cards	47
4.7 Smart plug features	48
4.7.1 Smart plug features (overview)	48
4.7.2 Turning smart plugs on and off	49
4.7.3 Confirming smart plug status	49
4.7.4 Viewing smart plug excess power history	50
4.7.5 Viewing smart plug energy consumption	50
4.8 Phone features	50
4.8.1 Phone features (overview)	50
4.8.2 Making calls	51
4.8.3 Other features available during landline calls	52
4.8.4 Answering landline calls	52
4.8.5 Using cordless handsets	53
4.8.6 Call logs	54
4.8.7 Phonebook features	55
4.8.8 Copying contacts to the hub	56
4.8.9 Blocking incoming calls	56
4.8.10 Phone settings	58
4.8.10.1 Sound settings	58
4.8.10.2 App behavior settings	58
4.8.10.3 Voicemail tone detection	59
4.8.10.4 Landline settings	59
4.8.10.5 Phone numbers with country codes	60
4.8.11 Caller ID support	60
4.8.12 Voicemail support	60
4.9 Answering system features	61
4.9.1 Answering system features (overview)	61
4.9.2 Turning the answering system on or off	61
4.9.3 Playing your messages	61
4.9.4 Erasing all messages	62
4.9.5 Greeting message	62
4.9.6 Remote operation features	63
4.9.6.1 Remote operation features (overview)	63
4.9.6.2 New message alert	63
4.9.6.3 Standard remote access	64
4.9.6.4 Remote commands	65
4.9.7 Answering system settings	65
4.10 System expansion	67
4.10.1 System expansion (overview)	67
4.10.2 Registering devices	67
4.10.3 Deregistering devices	67
4.11 System settings and maintenance	68
4.11.1 Device names, locations, and other settings	68
4.11.2 Device signal strength	68
4.11.3 Notification settings	68
4.11.4 General settings	70
4.11.5 Login password	71
4.11.6 Quick access	72
4.11.7 Hub firmware	72
4.11.8 Network features	72
4.11.9 Setting the hub’s Wi-Fi settings again	74
4.11.10 Resetting the app’s settings	74
4.11.11 Resetting the hub’s settings	74
4.12 Appendix	75
4.12.1 Trademarks	75
4.12.2 Open source software information	75
4.12.3 Software information	75
5 Troubleshooting	76
5.1 General information	76
5.2 Error codes and messages	77
5.3 Accessing the system	78
5.4 Alarm system and notification features	80
5.5 Smart control programs	81
5.6 Camera features	82
5.7 Sensor features	83
5.8 Smart plug features	84
5.9 Phone features	85

Panasonic KX-HN6002W Home Network App User Guide - Page 77

Error codes and messages

Page 77 highlights