Home » Panasonic Manuals » Telephony » Panasonic KX-TGA4500B » Manual Viewer

Panasonic KX-TGA4500B Telephone Equipment - Page 110

Messages and voice mail

View all Panasonic KX-TGA4500B manuals

Add to My Manuals
Save this manual to your list of manuals

Page 110 highlights

Useful Information Messages and voice mail Problem Cause and solution Remote message retrieval: How can I retrieve voice mail messages from other locations? L Voice messages can be retrieved while away from home or office using a touch tone phone if the automated attendant system or auto answer system is active for any of the lines. To access messages remotely: - Dial the main phone number. The unit will be in either Automated Attendant mode or Auto Answer mode. L The password for handset 1 is "1111" by default. See page 63 for a full explanation of available commands. Incoming messages: What is the maximum message length a caller can leave? L The maximum message length is three minutes. Up to 255 messages can be left in total, including all cordless handsets, the base unit, and greeting messages. Transferring calls to voice mail: How can I transfer a call to another person's voicemail? L A call can only be transferred directly to the General Delivery Mailbox, not to other extensions. You can however transfer a call to another person's voice mail through the General Delivery Mailbox. L When a call is received at the base unit, the operator must press the F key and replace the base unit handset. The caller will then hear the greeting assigned to the line on which he is calling. While the greeting is playing, the caller can press the extension number followed by {#}. L If the cordless handset answer mode is on, the caller will hear the personal greeting message at the end of the second ring, then he/she can leave a message at the tone. L If the cordless handset answer mode is off, the caller will hear the following message at the end of the fifth ring: "Sorry, no one is available to answer the call. To leave a message, press 1. To call another extension, press 2. To call the operator, press 0". If the person the caller wishes to speak to is on another call, the caller will hear "Sorry, this line is busy. To leave a message, press 1. To call another extension, press 2. To call the operator, press 0". No beep after greeting message: The greeting message is played but there is no beep, what is wrong? L This happens when the particular line is set to Automated Attendant mode. It should be set to Auto Answer mode. See page 71. 110 For assistance, please visit http://www.panasonic.com/phonehelp

Section	Page
Introduction	4
Accessory information	5
Expanding your phone	6
Important safety instructions	7
For best performance	9
System capabilities	10
Preparation	11
Installing the backup battery in the base unit	11
Connecting the base unit handset and AC adaptor	12
Connecting the line cords	13
Connecting the AC adaptor to the charger	15
If you subscribe to a DSL service	15
Installing the battery in the cordless handset	16
Battery charge	16
Controls and display	18
Controls	18
Using softkeys and navigation keys	21
Displays	23
Setting-up the unit before use	24
Setting the date and time	24
Setting the display language	24
Selecting the line mode	25
Selecting the dialing mode	25
Registering additional cordless handsets	25
Making/Answering Calls	28
Making calls	28
Answering calls	32
Using additional lines during a conversation	34
Intercom	35
Making an intercom call	35
Answering intercom calls	35
Transferring a call	36
Placing a call on hold	37
Swapping between two external calls	37
Conference calls	38
Useful features during a call	39
Joining in a conversation	39
Call privacy	39
Recording a conversation	40
Muting your conversation	40
Using the PAUSE key (for PBX line or long distance calls)	41
Using the FLASH key	41
For call waiting service users	41
Temporary tone dialing	42
Phonebook	43
Using the Phonebook	43
Storing names and numbers in the Phonebook	43
Finding and calling a Phonebook item	44
Editing Phonebook items	45
Erasing Phonebook items	46
Chain dial	46
Caller ID Service	47
Using caller ID service	47
Caller list	48
Viewing and calling back using the caller list	48
Editing a caller’s phone number before calling back	49
Storing caller information in the Phonebook	50
Erasing caller information	50
Voice Mail System	51
Voice Mail System	51
Setting the mailbox password	51
Listening to messages from the base unit	52
Listening to messages with the cordless handset	55
Creating and sending messages	57
Transferring a call to a personal mailbox	58
Checking the remaining recording time and number of messages	59
Erasing all messages stored in a mailbox	59
User greetings	60
Personal greetings	60
Turning the cordless handset answer mode on or off	62
Remote access	62
Remote access	63
Accessing the voice mail system remotely	63
Automated Attendant System	66
How the Automated Attendant System works	66
Setting the Automated Attendant System	67
Call transfer status	69
Call operator status	70
Answering System	71
Setting the Answering System	71
Turning on the Answering System	71
Defining the number of rings	71
Selecting the pre-recorded greeting message	71
Recording a greeting message	72
Selecting a greeting message	72
Changing a recorded message	72
Erasing a greeting message	72
Turning off the Answering System	72
Programmable Settings	73
Base programming	73
Cordless handset programming	75
Initializing base unit and cordless handset(s)	76
Clearing settings	76
Clearing the Caller List	77
Clearing the Phonebook	77
Clearing the redial list	78
Erasing messages	78
Ringer settings	79
Selecting the ringer volume	79
Selecting the ringer pattern	79
Call options	80
Auto talk	80
Caller ID edit	81
Setting up ring groups	81
Display options	82
Adjusting the LCD contrast	82
Changing the name of the cordless handset	82
Telephone settings	83
Selecting the flash time	83
Line selection for outgoing calls	83
Setting up the telephone line	84
Restricting calls	84
Message alert	85
Call screening (monitoring)	85
Notify alert	85
Automatically deleting messages	87
Checking the remaining recording time and number of messages	87
Music on hold	87
Turning the music on hold feature on or off	87
Recording music on hold	88
Erasing the current music on hold	89
Other options	89
Selecting key tone	89
Adjusting the time automatically	89
Re-registering a cordless handset with the base unit	89
Storing speed dial numbers	90
Customer support	91
Programming with direct commands	92
Using direct commands on the base unit	92
Using mailbox direct commands on the base unit	93
Using direct commands on the cordless handset	94
Useful Information	95
Wall mounting the charger	95
Cordless handset rechargeable battery replacement	96
Backup battery replacement	96
Headset (optional)	97
Belt clip	98
Reset button	99
Adding another phone	99
Error messages	100
Display messages	100
Voice messages	102
Troubleshooting	103
General use	103
Programmable settings	104
Making/answering calls, paging	104
Phonebook	105
Caller ID	106
Recharging the battery (cordless handset)	107
Voice mail system/automated attendant system/answering system	108
Frequently asked questions	109
The base unit	109
The cordless handset	109
Messages and voice mail	110
Calls	111
Lines	111
FCC and other information	112
Warranty	115
Specifications	117
Customer services	118

Match case Limit results 1 per page

Useful Information

110

For assistance, please visit http://www.panasonic.com/phonehelp

Messages and voice mail

Problem

Cause and solution

Remote message

retrieval:

How can I retrieve voice

mail messages from

other locations?

Voice messages can be retrieved while away from

home or office using a touch tone phone if the

automated attendant system or auto answer system is

active for any of the lines.

To access messages remotely:

–

Dial the main phone number.

The unit will be in either Automated Attendant mode

or Auto Answer mode.

The password for handset 1 is “1111” by default. See

page 63 for a full explanation of available commands.

Incoming messages:

What is the maximum

message length a caller

can leave?

The maximum message length is three minutes. Up to

255 messages can be left in total, including all cordless

handsets, the base unit, and greeting messages.

Transferring calls to voice

mail:

How can I transfer a call

to another person’s

voicemail?

A call can only be transferred directly to the General

Delivery Mailbox, not to other extensions. You can

however transfer a call to another person’s voice mail

through the General Delivery Mailbox.

When a call is received at the base unit, the operator

must press the

key and replace the base unit

handset. The caller will then hear the greeting assigned

to the line on which he is calling. While the greeting is

playing, the caller can press the extension number

followed by

{#}

If the cordless handset answer mode is on, the caller

will hear the personal greeting message at the end of

the second ring, then he/she can leave a message at

the tone.

If the cordless handset answer mode is off, the caller

will hear the following message at the end of the fifth

ring: “

Sorry, no one is available to answer the call. To

leave a message, press 1. To call another extension,

press 2. To call the operator, press 0

”. If the person the

caller wishes to speak to is on another call, the caller

will hear “

Sorry, this line is busy. To leave a message,

press 1. To call another extension, press 2. To call the

operator, press 0

”.

No beep after greeting

message:

The greeting message is

played but there is no

beep, what is wrong?

This happens when the particular line is set to

Automated Attendant mode. It should be set to Auto

Answer mode. See page 71.