Panasonic KXTG9472 KXTG9471 User Guide - Page 48

Problem, Cause/solution, Answering system, For assistance, please visit

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Useful Information Problem I cannot dial the phone number edited in the caller list. Time on the unit has shifted. The 2nd caller's information is not displayed during an outside call. Answering system Problem The unit does not record new messages. I cannot operate the answering system. I cannot operate the answering system remotely. Cause/solution R The phone number you dialed might have been edited incorrectly (for example, the long distance "1" or the area code is missing). Edit the phone number with another pattern (page 33). R Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to "Manual" (off) (page 28). R In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/ telephone company and subscribe to the desired service. After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID). Cause/solution R The answering system is not turned on for the line you wish to record messages from. Select the desired line or both lines, then turn the answering system on (page 35). R The message memory is full. Erase unwanted messages (page 36). R The answering system is activated for both lines, and the 1st caller is leaving a voice message. The 2nd caller cannot leave a message, but the caller information will be stored (page 32). R If you subscribe to a voice mail service, messages are recorded by your service provider/telephone company, not your telephone. Change the unit's number of rings setting or contact your service provider/telephone company (page 39). R Someone is using the unit. Wait for the other user to finish. R A caller is leaving a message. Wait for the caller to finish. R The handset is too far from the base unit. Move closer. R You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 38). R Press each key firmly. R The answering system is turned off. Turn it on (page 39). 48 For assistance, please visit http://www.panasonic.com/help

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Problem
Cause/solution
I cannot dial the phone number
edited in the caller list.
R
The phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 33).
Time on the unit has shifted.
R
Incorrect time information from incoming Caller ID changes
the time. Set the time adjustment to
“
Manual
”
(off)
(page 28).
The 2nd caller’s information is not
displayed during an outside call.
R
In order to use Caller ID, call waiting, or Call Waiting Caller
ID (CWID), you must first contact your service provider/
telephone company and subscribe to the desired service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID and
Call Waiting with Caller ID services (CWID).
Answering system
Problem
Cause/solution
The unit does not record new
messages.
R
The answering system is not turned on for the line you wish
to record messages from. Select the desired line or both
lines, then turn the answering system on (page 35).
R
The message memory is full. Erase unwanted messages
(page 36).
R
The answering system is activated for both lines, and the 1st
caller is leaving a voice message. The 2nd caller cannot
leave a message, but the caller information will be stored
(page 32).
R
If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 39).
I cannot operate the answering
system.
R
Someone is using the unit. Wait for the other user to finish.
R
A caller is leaving a message. Wait for the caller to finish.
R
The handset is too far from the base unit. Move closer.
I cannot operate the answering
system remotely.
R
You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 38).
R
Press each key firmly.
R
The answering system is turned off. Turn it on (page 39).
48
For assistance, please visit http://www.panasonic.com/help
Useful Information