Panasonic KXTG9472 KXTG9471 User Guide - Page 49

Useful Information Telephone Plug-in Problem Cause/solution If the installer program does R Double click [Setup.exe] in your CD-ROM drive folder to start not start automatically. installing. A pop-up window (Microsoft Office Outlook contact list) is not displayed when a call is received. R Caller information indication in the "Telephone Plug-in" setting is set to "Disable". Set it to "Enable" (page 22). R If more than 5,000 entries are stored in the contact list, pop-up windows may not be displayed. Erase entries from the contact list so that the number of stored entries is 5,000 or less. R The base unit is in use. "Invalid phone number" is displayed and I cannot make a call from the Microsoft Outlook contact list. R If you entered 25 or more digits for the phone number in the toolbar, "Telephone Plug-in" cannot dial the phone number. Enter up to 24 digits for the phone number in the toolbar. R Entries other than 0 to 9, H, #, p (Pause), f (Flash) are invalid. Enter only valid digits or characters. I want to update "Telephone Plug-in". R Once uninstall "Telephone Plug-in", and then re-install the latest version of "Telephone Plug-in" (page 20). Visit our Web site below to download the latest version of "Telephone Plug-in". http://www.panasonic.com/support The caller information shown on the unit's display (handset and base unit) differs from the information shown on the pop-up window on the computer. R When calls are received on LINE 1 and LINE 2 at the same time, the caller information shown on the pop-up window which appears at the front may differ from the information shown on the unit's display (handset and base unit). To answer the call that you want to pick up, check the caller information on the unit's display and press the appropriate line key based on that information. R Depending on the Microsoft Office Outlook settings, an area code is automatically added for 7-digit phone numbers in the pop-up window. Edit the phone number if necessary. R The phone number shown on the unit's display (handset and base unit) may differ from the information shown in the pop-up window on the computer when: - the Caller ID auto edit feature is used to ignore the area code. - the phone number is not stored as 11 digits in the Microsoft Office Outlook contact list. Liquid damage Problem Liquid or other form of moisture has entered the base unit/handset. Cause/solution R Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the base unit/handset are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorized service center. Caution: R To avoid permanent damage, do not use a microwave oven to speed up the drying process. For assistance, please visit http://www.panasonic.com/help 49