Panasonic MCCG985 MCCG985 User Guide - Page 56

Before Requesting Service, Problem, Possible Cause, Possible Solution

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BEFORE REQUESTING SERVICE WARNING Electric Shock or Personal Injury Hazard. Disconnect the electrical supply before performing maintenance to the vacuum cleaner. Failure to do so could result in electric shock or personal injury from vacuum cleaner suddenly starting. Review this chart to find do-it-yourself solutions for minor performance problems. Any service needed, other than those described in these Operating Instructions, should be performed by an authorized service representative. PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION Vacuum cleaner won't start. Poor job of dirt pick-up. Vacuum cleaner starts but cuts off. Power Nozzle will not run when attached. Constant green light on in dirt sensor. Any, some, or all red lights in dirt sensor burn and never turn green. No green or red dirt sensor lights. Performance indicator is red. Vacuum Cleaner picks up moveable rugs -or- Power Nozzle pushes too hard. Light won't work. Cord won't rewind. Vacuum cleaner leaves marks on carpet. 1. Unplugged at wall outlet. 2. Tripped circuit breaker/blown fuse at household service panel. 3. Loose hose electrical connections. 1. Full or clogged dust bag. 2. Clogged airflow passages. 3. Dirty safety filter. 4. Wrong pile height setting. 5. Open suction control. 6. Hole in hose. 7. Worn POWER NOZZLE brushes. 8. Worn or broken belt. 9. Dirty agitator or end caps. 10. Canister hood open. 1. Hose or hood electrical connections. 2. Tripped overload protector in POWER NOZZLE. 3. Tripped thermal protector in canister. 1. POWER NOZZLE connections unplugged. 2. Worn or broken belt. 3. Dirty agitator or end caps. 4. Tripped overload protector in POWER NOZZLE.. 1. Dirt passage is clogged. 2. Lenses are dirty. 1. Dirt passage is clogged. 1. Switch not in CARPET position. 2. No power to sensor board. 1. Full or clogged dust bag. 2. Dirty filter. 3. Clogged airflow passage. 4. Certain attachment tools. 1. Wrong pile height setting. 2. Suction too strong. 1. Burned out light bulb. 1. Dirty power cord. 2. Cord jammed. 1. Wrong vacuuming pattern. 1. Plug in firmly, push ON/OFF switch to ON. 2. Reset circuit breaker or replace fuse. 3. Reconnect hose ends. 1. Change bag. 2. Clear airflow passages. 3. Replace filter. 4. Adjust setting. 5. Adjust control. 6. Replace hose. 7. Replace agitator. 8 & 9. See REMOVING BELT and REPLACING BELT. 10. Close and latch hood. 1. Check connections, reconnect hose ends. 2. Remove any items that may be caught or jammed, then reset. If vacuum cleaner starts and stops again, clean agitator and end caps, then reset. 3. Change dust bag, clear airflow blockage. Wait 30 minutes for motor to cool and automatically reset. 1. Plug in firmly. 2 & 3. See REMOVING BELT and REPLACING BELT. 4. Remove any items that may be caught or jammed, then reset. If vacuum cleaner starts and stops again, clean agitator and end caps, then reset. 1. Check for clogs in air passages. 2. Clean lenses. 1. Check for clogs in air passages. 1. Move switch to CARPET position. 2. Take to your nearest Panasonic Servicenter. 1. Change bag. 2. Replace filter. 3. Clear clog from airflow passage. 4. This is normal. Light should go off when tool is removed. 1. Adjust setting. 2. Open suction control. 1. Change light bulb. 1. Clean the power cord. 2. Pull out cord and rewind. 1. See VACUUMING TIPS. - 56 -

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- 56 -
Vacuum cleaner
1.
Unplugged at wall outlet.
1.
Plug in firmly, push ON/OFF switch to ON.
won’t start.
2.
Tripped circuit breaker/blown fuse
2.
Reset circuit breaker or replace fuse.
at household service panel.
3.
Loose hose electrical connections.
3.
Reconnect hose ends.
Poor job of dirt
1.
Full or clogged dust bag.
1.
Change bag.
pick-up.
2.
Clogged airflow passages.
2.
Clear airflow passages.
3.
Dirty safety filter.
3.
Replace filter.
4.
Wrong pile height setting.
4.
Adjust setting.
5.
Open suction control.
5.
Adjust control.
6.
Hole in hose.
6.
Replace hose.
7.
Worn POWER NOZZLE brushes.
7.
Replace agitator.
8.
Worn or broken belt.
8 & 9.
See REMOVING BELT and REPLACING
9.
Dirty agitator or end caps.
BELT.
10.
Canister hood open.
10.
Close and latch hood.
Vacuum cleaner starts but
1.
Hose or hood electrical connections.
1.
Check connections, reconnect hose
cuts off.
ends.
2.
Tripped overload protector in
2.
Remove any items that may be caught
POWER NOZZLE.
or jammed, then reset.
If vacuum cleaner
starts and stops again, clean agitator and
end caps, then reset.
3.
Tripped thermal protector
3.
Change dust bag, clear airflow blockage.
in canister.
Wait 30 minutes for motor to cool and
automatically reset.
Power Nozzle will not
1.
POWER NOZZLE connections unplugged.
1.
Plug in firmly.
run when attached.
2.
Worn or broken belt.
2 & 3.
See REMOVING BELT and REPLACING
3.
Dirty agitator or end caps.
BELT.
4.
Tripped overload protector in
4.
Remove any items that may be caught
POWER NOZZLE.
.
or jammed, then reset.
If vacuum cleaner
starts and stops again, clean agitator and
end caps, then reset.
Constant green light on
1.
Dirt passage is clogged.
1.
Check for clogs in air passages.
in dirt sensor.
2.
Lenses are dirty.
2.
Clean lenses.
Any, some, or
all red lights
1.
Dirt passage is clogged.
1.
Check for clogs in air passages.
in dirt sensor burn and never
turn green.
No green or red dirt
1.
Switch not in
CARPET
position.
1.
Move switch to
CARPET
position.
sensor lights.
2.
No power to sensor board.
2.
Take to your nearest Panasonic Servicenter.
Performance indicator
1.
Full or clogged dust bag.
1.
Change bag.
is red.
2.
Dirty filter.
2.
Replace filter.
3.
Clogged airflow passage.
3.
Clear clog from airflow passage.
4.
Certain attachment tools.
4.
This is normal. Light should go off
when tool is removed.
Vacuum Cleaner picks up
1.
Wrong pile height setting.
1.
Adjust setting.
moveable rugs -or- Power
2.
Suction too strong.
2.
Open suction control.
Nozzle pushes too hard.
Light won’t work.
1.
Burned out light bulb.
1.
Change light bulb.
Cord won’t rewind.
1.
Dirty power cord.
1.
Clean the power cord.
2.
Cord jammed.
2.
Pull out cord and rewind.
Vacuum cleaner leaves marks
1.
Wrong vacuuming pattern.
1.
See VACUUMING TIPS.
on carpet.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
BEFORE REQUESTING SERVICE
WARNING
Electric Shock or Personal Injury Hazard.
Disconnect the electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electric shock or personal injury from vacuum cleaner
suddenly starting.
Review this chart to find do-it-yourself solutions for minor performance problems.
Any service needed, other than those described in these Operating Instructions,
should be performed by an authorized service representative.