Panasonic WJ-GXE100 Installation Guide - Page 26

Troubleshooting

Page 26 highlights

Troubleshooting Before asking for repairs, check the symptoms with the following table. Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not described below. Symptom Cause/solution Reference pages Power is not turned on. When using DC power supply • Is 12 V DC power supply connected to the power supply terminal? → Check whether the connection is appropriately established. • Is the AC adaptor in use compliant with the Specifications? → Check the Specifications regarding AC adaptor. When using a PoE device for power supply • Are the PoE device and the network connector on the unit connected using a 4-pair LAN cable? → Check whether the connection is appropriately established. • Depending on the PoE device, the power supply will stop when the demanded power exceeds its total power limit for all PoE ports. → Refer to the operating instructions of the PoE device in use. 21, 22 Images are not displayed correctly. 26 • Is the power of the camera connected to this product turned on? - → Turn on the power of the camera. • Is the BNC coaxial cable correctly connect- ed to the video input connector of the unit? 19 → Check that the video input connector is correctly connected. • Does the video input (NTSC/PAL) setting of the camera connected to this unit match the video input setting on the [JPEG/H.264] tab of "Image" page? - → Set the video input to NTSC or PAL according to the camera in use. (☞ Operating Instructions (included in the CD-ROM))

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26
When using DC power supply
• Is 12 V DC power supply connected to
the power supply terminal?
Check whether the connection is
appropriately established.
• Is the AC adaptor in use compliant with
the Specifications?
Check the Specifications regarding
AC adaptor.
When using a PoE device for power
supply
• Are the PoE device and the network
connector on the unit connected using a
4-pair LAN cable?
Check whether the connection is
appropriately established.
• Depending on the PoE device, the
power supply will stop when the
demanded power exceeds its total
power limit for all PoE ports.
Refer to the operating instructions of
the PoE device in use.
• Is the power of the camera connected to
this product turned on?
Turn on the power of the camera.
Is the BNC coaxial cable correctly connect-
ed to the video input connector of the unit?
Check that the video input connector
is correctly connected.
• Does the video input (NTSC/PAL) setting
of the camera connected to this unit
match the video input setting on the
[JPEG/H.264] tab of “Image” page?
Set the video input to NTSC or PAL
according to the camera in use.
(
Operating Instructions (included in
the CD-ROM))
21, 22
19
Cause/solution
Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Power is not turned on.
Images are not
displayed correctly.
Reference
pages
Symptom