Pentair MagicFlame Fire and Water Bowl MagicFlame Install and Users Guide - Page 23

22 TROUBLESHOOTING RISK OF FIRE OR EXPLOSION! Improper servicing can result in flammable gas leaks, which could result in death, serious injury, or major property damage. All servicing must be performed by a qualified service professional or gas supplier. RISK OF CARBON MONOXIDE POISONING OR ASPHYXIATION! This product can produce carbon monoxide, a tasteless and odor-less toxic gas. Improper servicing may lead to a build-up of carbon monoxide, which can result in death, permanent brain damage, or other serious injury. All servicing must be performed by a qualified service professional or gas supplier. If experiencing trouble with the fire feature, contact a qualified service professional to check the following: Problem Possible Cause/Solution Fire feature fails to ignite Circuit breaker may be tripped or turned off. Ensure the transformer is delivering 12 VAC power. Inspect electrical wiring for cuts or other damage. Ensure the gas supply shut-off valve is open. Ensure igniter glows red when switched on. • If the igniter does NOT glow red; Igniter may require replacement. Contact a qualified service professional. • If igniter does glow red but does not light the pilot burner; Orifice(s) may be clogged or obstructed and require cleaning or replacement. Contact a qualified service professional. Pilot flame ignites, but main burner does not Control box requires servicing. Contact a qualified service professional. Fire feature turns on but shuts off after a few seconds Ground connection may be faulty. Ensure there is a proper ground connection to pilot burner. Verify proper gas pressure. Orifices are clean but fire feature Gas supply may be obstructed by water or other debris. The supply line should still does not receive gas be vacuumed out to clear the obstruction. Fire feature operates sporadically or turns off unexpectedly Fire feature may be overheating. Ensure that the support plate and burner are not overfilled with fire media. Ensure lower vents are clear of fire media/debris. Fire feature may be shutting down due to high wind pressure. MAGICFLAME™ Fire and Water Bowl Installation and User's Guide