Pioneer 504CMX Technical Manual - Page 49

8. Troubleshooting 8.2 Handwriting Device (PDK-50HW3) Symptom No power No response when operated. USB cable is not recognized by computer when connected. Cursor position is far from that of pen tip on screen. Cursor position diverges slightly from that of pen tip on screen. Cursor position diverges from pen after initial setting. The special dedicated pen does not respond. Cannot input with finger. No response to input or can't write in some places. Computer remains in power saving mode even when operations are performed. "The device is not connected. The device is disabled." message appears. Cause • USB cable is disconnected from computer. • Computer power is not turned on. • USB cable is disconnected. • USB port may not be operating due to some problem with computer or Windows operating system. • A screen resolution other than 1280x768 is being used. Or resolution has been changed. • The plasma display's screen display size setting has been changed. • Driver software is not installed properly. • The plasma display's screen display position has shifted. • The plasma display's AUTO SET UP screen position adjustment has been reset. • Plasma display's "MASK CONTROL" or "ORBITER" is set to "ON". • Battery is depleted. • Insufficient pen tip pressure is being used so that the pen tip switch doesn't turn on. • The holes in rear end of pen are blocked. • The pen is being used outside of its effective range. • The unit is receiving ultrasonic influence from other device. • You are wearing gloves while holding the pen (pen's ultrasonic signals are being absorbed). • Driver software is not installed properly. • Driver software setup is incorrect. • Mode selector switch on unit's rear is set to "PEN". • User touched screen during boot process (during display of message "Now setting....") • Dirt or other object blocked infrared signal filter, blocking signal. • Main unit will not operate when computer is in power-saving mode. • USB cable is loose or has been disconnected. Solution • Connect USB cable to computer correctly. • Turn on power to computer. • Connect USB cable correctly. • Consult computer manufacturer for BIOS and driver software updates where applicable. • Change the driver software settings as required. • Install driver software correctly. • Use the plasma display's calibration mode to adjust the vertical and horizontal position. • Depending on the image, slight divergences can be manually corrected. • Set "MASK CONTROL", "ORBITER" to "OFF". • Check the LED indicator, and if it does not light brightly, replace battery. • Press the tip to the screen with sufficient pressure to turn on the pen tip switch. • Do not cover the holes in rear end of pen. • Use only within the proper onscreen usage range. • Do not place any device near the unit that issues ultrasonic waves. • Remove gloves. • Install driver software correctly. • Check driver setup and reset if appropriate. • Set switch to "NORMAL". • Disconnect USB connector and reconnect. • Remove dirt or other obstruction; disconnect and reconnect USB connector. • Change power-saving mode as appropriate. • Connect USB cable securely. 49