RCA DRC99392 DRC99392 Product Manual - Page 10

Troubleshooting Guide Limited Warranty No power. • Ensure the AC power adapter is connected. • The unit is not turned on. The remote control does not function. • Make sure the infrared remote sensor is not blocked. • Make sure the plastic sheet has been removed from the remote control. • Point the remote directly at the infrared remote sensor on the unit. • Replace the battery in the remote control with a new one. No sound or only a very low-level sound is heard. • The volume control is located on the side of the unit - please try adjusting this. • The system is in pause mode. Press the PLAY button to return to normal play mode. • The unit is in fast-forward or fast-reverse mode. Press the PLAY button to return to normal play mode. • Make sure the AUDIO/VIDEO output connections are correct. • The DTS DVD cannot be decoded to have speaker output. • The unit is too hot; shut off the unit for 30 minutes to cool it down. No picture. • The region number of the disc doesn't match the region number of this unit. The picture is not clear. • Clean the disc. • The disc is scratched. • Adjust the LCD's brightness and contrast using the VIDEO MODE button on the remote control. Severe hum or noise is heard. • The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol. • Clean the disc. The disc does not play. • There is no disc inside ("No Disc" appears on the screen). • Insert the disc correctly with the playback side facing down. • Clean the disc. • A non-NTSC disc has been inserted. The unit and disc region number are incompatible. • Condensation may have formed inside the unit due to a sudden change in temperature. Wait about an hour for it to clear and try again. Need More Help? Please visit online help at http://www.RCAav.com Limited Warranty AVC MULTIMEDIA ("AVC") makes the following limited warranty. This limited warranty extends to the original consumer purchaser and is limited to non-commercial use of the product. One Year Parts & Labor Warranty AVC products purchased in the United States are warranted to be free from defects in materials or workmanship for a period of one year from the date of their original retail purchase. If the unit fails to conform to this warranty, we will service the product using new or refurbished parts and products, at AVC's sole discretion. During a period of one year from the effective warranty date, AVC will provide, when needed, service labor to repair a manufacturing defect at its designated Service Center. To obtain warranty service in the United States, you must first call our Customer Support Center at 1-800-5065746 or 1-877-252-6873, during the hours listed in the box below. 10 The determination of service will be made by AVC Customer Support. PLEASE DO NOT RETURN YOUR UNIT TO AVC WITHOUT PRIOR AUTHORIZATION. New or remanufactured replacements for defective parts or products will be used for repairs by AVC at its designated Service Center for one year from the effective warranty date. Such replacement parts or products are warranted for an additional one year from the date of repair or replacement. The Customer will be required to ship the unit to the Service Center indicated at the time Customer Support is contacted to make the necessary repairs. The customer is responsible for all transportation charges to the service facility. Packaging and Shipping Instruction When you send the product to the AVC service facility you must use the original carton box and packing material or an equivalent as designated by AVC. Your Responsibility (1) You must retain the original sale receipt to provide proof of purchase. (2) These warranties are effective only if the product is purchased and operated in the U.S.A. or Canada. (3) Warranties extend only to defects in material or workmanship, and do not extend to any product or parts which have been lost or discarded, or damage to product or parts caused by misuse, accident, improper operation or maintenance, or use in violation of instructions provided with the product, or to product which has been altered or modified without authorization of AVC, or to products or parts thereof which have had the serial number removed or changed. Out of Warranty In the event your product requires repair after the limited warranty period has expired, please contact our Customer Support Center at 1-800-506-5746, 1-877-252-6873 or www.RCAav.com Hours: Monday-Thursday: 9am-7pm, Friday: 9am-5pm, Saturday: 9am-NOON Eastern time. Important: You are responsible for any transportation, shipping or insurance relative to the return of product to our Product Returns Center. All warranties implied by state law, including the implied warranties of merchantability and fitness for a particular purpose, are expressly limited to the duration of the limited warranties set forth above. With the exception of any warranties implied by state law as hereby limited, the foregoing warranty is exclusive and in lieu of all other warranties, guarantees, agreements and similar obligations of manufacturer or seller with respect to the repair or replacement of any parts. In no event shall AVC be liable for consequential or incidental damages. No person, agent, distributor, dealer or company is authorized to change, modify or extend the terms of these warranties in any manner whatsoever. The time within action must be commenced to enforce any obligation of AVC arising under the warranty or under any statute, or law of the United States or any state thereof, is hereby limited to one year from the date of purchase. This limitation does not apply to implied warranties arising under state law. This warranty gives you specific legal rights and you may also have other rights, which may vary, from state to state. Some states do not allow limitation on how long an implied warranty lasts, when an action may be brought, or the exclusion or limitation of incidental or consequential damages, so the above provisions may not apply to you. For more information on other products and services, please visit our web site at www.RCAav.com Important: Also keep your "Bill of Sale" as proof of purchase. Model no Product name Type of set Serial no Invoice no Date purchased Dealer name... FOR SERVICE AND REPAIR, PLEASE VISIT www.RCAav.com Specifications and external appearance are subject to change without notice. © 2011 AVC MULTIMEDIA AVC Multimedia, Markham, Ontario L3R 1E3 http://www.RCAav.com Printed in China RCA DRC99392_Eng & Spa IB_MTK A5_17-3-2011.indd 10 3/28/2011 10:31:06 AM