RCA RTB1100 RTB1100 Product Manual - Page 24

Troubleshooting The unit does not switch on. • Make sure it is plugged in. • Press STANDBY/ON button on the remote con- trol or ON/STANDBY button on the front of the unit. The device switches off spontaneously. • The devices switches off automatically when it is in STOP mode for more than 30 minutes without any user intervention. Switch it on again. • It might be impossible to read the disc. • Insert the disc with the printed side facing up. • Check that the disc can actually be played by this device. • Clean the disc. Blu-ray Disc or DVD does not play • Make sure that the disc has the correct region code. • Some Blu-ray discs will only play over an HDMI connection. Picture-in-Picture(PiP) does not work on a Bluray Disc • Make sure that the disc supports PiP mode. When playing a BD-Live disc, the screen is black • Erase BD Storage. • Make sure that the internet connection is work- ing. • Make sure that the internet cable is connected securely and correctly to the unit and the internet jack. Some discs require an Internet connection to play. Cannot connect to the internet • Make sure that the Internet connection is set up correctly. • Test the Internet connection to make sure that it is working. • Make sure that the BD-Live Internet Access op- tion is not set to Prohibit Access. • Make sure that the disc your are playing is a le- gal copy. After connecting to the Internet, cannot download a file • Erase BD Storage. • Make sure that the internet connection is work- ing. • Try a different USB flash drive. File was downloaded, but playback from file pauses • Make sure that the USB flash drive is a USB 2.0 device. Using a USB1.1 device may cause pausing. • Try a different USB flash drive. There is no picture. • Check that the TV is operating correctly. • Check the connections. • Select the AV input assigned to the unit on the TV. • Replace the HDMI cable with a better one. A bad HDMI cable can cause loss of video. The picture is of poor quality (with snow or lines). • Check the connections. There is no sound or the sound is of poor quality. • Check the connections. • Make sure the speakers are connected. • Make sure the MUTE function is not on. No surround sound. • Check to see if system is actually in full Sur- round mode. To do this, press the SURROUND button on the remote control - the front panel display should indicate the current setting. If current setting is STEREO, the surround speakers and center speaker will be inactive. Press / button to change surround mode accordingly instead of STEREO. Note: Different file/disc can have different audio type. Press SURROUND button on remote control follow by or buttons can select the among available surround modes with showing on front display. -23- English IB(A5).indd 25 4/15/2010 20:19:13