Rheem H95 Direct Vent Indoor Series Use and Care Manual - Page 26

Caring For Your Water Heater, If You Need Service

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CARING FOR YOUR WATER HEATER ServiceErrorCodeChart(cont.) ErrorCode 1L 05 11 12 13 14 15 29 31 33 61or99 65 92 93 P1 PossibleCause Waterheaterhasbuildupoflimedeposits. Airintakeorventexhaustopeningmaybe blocked. Theventpipesontheventterminationmay notbeconnectedproperly. Thegasshut-offvalveisnotfullyopened. Gasservicehasbeeninterrupted. LPgasisrunninglow(LPmodelsonly). Ifthiscodeisstilldisplayedaftertakingthe numberedstepsabove. Waterheaterisoverheating. Theheatexchangeristoohot. Neutralizerisclogged. Faultyinletthermistor. Faultyoutletthermistor. Faultyblowermotor. Faultywaterflowsolenoid. Theneutralizerneedstobereplacedsoon. Theneutralizermustbereplaced. Notenoughwaterflowtooperatetheunit. Solution Contactadealerorqualifiedservicetechnician. Removeanyblockage.(Airintakerequires12 in.[30cm]ofclearance.) Contactadealerorqualifiedservicetechnician. Checkshut-offvalveandopencompletely. Contactyourgasutilitycompany. RefillorreplaceyourLPgascontainer. Contactadealerorqualifiedservicetechnician. Contactadealerorqualifiedservicetechnician. Checkforblockageinthevent.Contacta dealerorqualifiedservicetechnician. Contactadealerorqualifiedservicetechnician. Contactadealerorqualifiedservicetechnician. Contactadealerorqualifiedservicetechnician. Contactadealerorqualifiedservicetechnician. Contactadealerorqualifiedservicetechnician. Theunitcanbeusedforawhile,butcontact adealerorqualifiedservicetechnician. Theunitcannotbeuseduntiltheneutralizer isreplaced.Contactadealerorqualified servicetechnician. Increasethewaterflowfromthefixtures. IF YOU NEED SERVICE CallforAssistance 1.Allquestions,adjustments,repairs,and/orroutine maintenanceshouldbedirectedtoyourinstaller, plumbingcontractor,orlicensedserviceagent. Ifyourcontactshavemovedorarenotavailable, pleaserefertothetelephonedirectory,commercial listings,orlocalutilitycompanyforqualified serviceassistance. 2.Ifyourproblemhasnotbeensolvedtoyour satisfaction,contacttheManufacturerNational ServiceDepartmentatthefollowingaddress: ManufacturerNationalServiceDepartment 1241CarwoodCourt Montgomery,Alabama36117 Phone:1-800-432-8373 Whencontactingthemanufacturer,thefollowing informationwillberequested: A. Modelandserialnumber.(Seepage8orthe ratingsplateonthefrontofthewaterheater.) B. Addresswherethewaterheaterislocated. C. Nameandaddressofinstallationcontractors(page 8)andallqualifiedservicecompaniesthathave workedonthewaterheater. D. Originalinstallationdate.(Seepage8.) E. Datesanyserviceorpreventivemaintenancewas performed. F. Detailsofthepersistingproblem. G. Listofbusinessesthathavetriedtofixthis problem,alongwithdatesofservice. 26 Care Instructions Service Information

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26
Error±Code
Possible±Cause
Solution
1L
Water±heater±has±buildup±of±lime±deposits.
Contact±a±dealer±or±qualified±service±techni-
cian.
05
Air±intake±or±vent±exhaust±opening±may±be±
blocked.
Remove±any±blockage.±(Air±intake±requires±12±
in.±[30±cm]±of±clearance.)
The±vent±pipes±on±the±vent±termination±may±
not±be±connected±properly.
Contact±a±dealer±or±qualified±service±techni-
cian.
11
The±gas±shut-off±valve±is±not±fully±opened.
Check±shut-off±valve±and±open±completely.
12
Gas±service±has±been±interrupted.
Contact±your±gas±utility±company.
LP±gas±is±running±low±(LP±models±only).
Refill±or±replace±your±LP±gas±container.
13
If±this±code±is±still±displayed±after±taking±the±
numbered±steps±above.
Contact±a±dealer±or±qualified±service±techni-
cian.
14
Water±heater±is±overheating.
Contact±a±dealer±or±qualified±service±techni-
cian.
15
The±heat±exchanger±is±too±hot.
Check±for±blockage±in±the±vent.±Contact±a±
dealer±or±qualified±service±technician.
29
Neutralizer±is±clogged.
Contact±a±dealer±or±qualified±service±techni-
cian.
31
Faulty±inlet±thermistor.
Contact±a±dealer±or±qualified±service±techni-
cian.
33
Faulty±outlet±thermistor.
Contact±a±dealer±or±qualified±service±techni-
cian.
61±or±99
Faulty±blower±motor.
Contact±a±dealer±or±qualified±service±techni-
cian.
65
Faulty±water±flow±solenoid.
Contact±a±dealer±or±qualified±service±techni-
cian.
92
The±neutralizer±needs±to±be±replaced±soon.
The±unit±can±be±used±for±a±while,±but±contact±
a±dealer±or±qualified±service±technician.
93
The±neutralizer±must±be±replaced.
The±unit±cannot±be±used±until±the±neutralizer±
is±replaced.±Contact±a±dealer±or±qualified±
service±technician.
P1
Not±enough±water±flow±to±operate±the±unit.
Increase±the±water±flow±from±the±fixtures.
Service±Error±Code±Chart±(cont.)
Care Instructions
CARING FOR YOUR WATER HEATER
1.
±All±questions,±adjustments,±repairs,±and/or±routine±
maintenance±should±be±directed±to±your±installer,±
plumbing±contractor,±or±licensed±service±agent.±
If±your±contacts±have±moved±or±are±not±available,±
please±refer±to±the±telephone±directory,±commercial±
listings,±or±local±utility±company±for±qualified±
service±assistance.
2.
±If±your±problem±has±not±been±solved±to±your±
satisfaction,±contact±the±Manufacturer±National±
Service±Department±at±the±following±address:
Manufacturer±National±Service±Department
1241±Carwood±Court
Montgomery,±Alabama±36117
Phone:±1-800-432-8373
When±contacting±the±manufacturer,±the±following±
information±will±be±requested:
A.
± Model±and±serial±number.±(See±page±8±or±the±
ratings±plate±on±the±front±of±the±water±heater.)
B.
± Address±where±the±water±heater±is±located.
C.
±Name±and±address±of±installation±contractors±(page±
8)±and±all±qualified±service±companies±that±have±
worked±on±the±water±heater.
D.
± Original±installation±date.±(See±page±8.)
E.
± Dates±any±service±or±preventive±maintenance±was±
performed.
F.
± Details±of±the±persisting±problem.
G.
±List±of±businesses±that±have±tried±to±fix±this±
problem,±along±with±dates±of±service.
Call±for±Assistance
IF YOU NEED SERVICE
Service Information