Ricoh Aficio MP 5002 User Guide - Page 199
Messages Displayed When Using the Scanner Function, PC. Contact
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When Messages Are Displayed on the Control Panel Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel. If a message not described here appears, act according to the message. Message Causes "Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status]." The entered user name or password was invalid. "Cannot communicate with PC. Contact the administrator." WSD (Device) protocol or WSD (Scanner) protocol is disabled. "Cannot detect original size. Select scan size." The original placed on the exposure glass is a nonstandard size. "Cannot find the specified path. Please check the settings." The destination computer name or folder name is invalid. Solutions • Check that the user name and password are correct. • Check that the ID and password for the destination folder are correct. • A password of 128 or more characters may not be recognized. For details about how to enable or disable the WSD protocol, see Security Guide . • Place the original correctly. • Specify the scan size. • When placing an original directly on the exposure glass, the lifting/ lowering action of the ADF triggers the automatic original size detection process. Lift the ADF by 30 degrees or more. Check whether the computer name and the folder name for the destination are correct. 197