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Ricoh Aficio SP C231SF User Guide - Page 280

Common Problems - troubleshooting

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Troubleshooting Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem Possible cause Solution The machine does not turn on. The power cord is not connected properly. • Make sure that the power plug is firmly inserted into the wall outlet. • Make sure that the wall outlet is not defective by connecting another working device. An error message is shown on the machine's screen. An error has occurred. See p.291 "Error and Status Messages on the Screen". Pages are not printed. The machine is warm- Wait until "Printing" appears on the screen. ing up or receiving da- If "Processing" is displayed on the screen, ta. the machine is receiving data. Pages are not printed. The interface cable is not connected correctly. • Reconnect the cable. • Check that the interface cable is the correct type. Strange noise is heard. The supplies or options Confirm that the supplies or options are are not properly in- properly installed. stalled. The machine executes The noise does not indicate a malfunction. periodic cleaning of the Wait until the cleaning is complete. interior when [TB Cleaning] in [Machine Settings] is set to [On]. The volume of the The volume is set to the Adjust the volume of the beep, ring, speak- 9 sounds produced by high level. er, and alarm sounds . For details, see p.217 the machine is too loud. "Machine Settings". The volume of the sounds produced by the machine is too quiet. The volume is set to Off or the low level. Adjust the volume of the beep, ring, speaker, and alarm sounds . For details, see p.217 "Machine Settings". Note ❒ If any of these problems persist, turn off the power, pull out the power cord, and contact your sales or service representative. 270

Section	Page
SP C231SF/C232SF User Guide	1
TABLE OF CONTENTS	3
1. Guide to the Machine	11
Introduction	11
Trademarks	11
Disclaimer	12
Manuals for This Machine	13
Machine Types	14
How to Read This Manual	15
Symbols	15
Notes	15
Using Manuals	16
Installing Manuals on Your Computer	16
Opening Manuals	17
Opening from the desktop icon	17
Opening from the [Start] menu	17
Opening from the CD-ROM	17
Removing Manuals from Your Computer	18
Feature Highlights	19
Using the Machine as a Printer	19
Connecting via USB	19
Connecting via a network	20
Printing confidential documents	20
Using the Machine as a Copier	21
Making enlarged or reduced copies	21
Copying multiple pages onto a single sheet of paper	21
Copying both sides of an ID card onto one side of paper	22
Making 2-sided copies	23
Sorting the output paper	23
Using the Machine as a Scanner	24
Scanning from a computer	24
Sending scanned files via e-mail	25
Sending scanned files to an FTP server	26
Sending scanned files to a computer's shared folder	26
Using the Machine as a Fax Machine	27
Using as a fax machine	27
Using the machine with an external telephone	28
Sending faxes from a computer (LAN-Fax)	28
Guide to Components	30
Exterior: Front View	30
Exterior: Rear View	31
Interior	33
Control Panel	33
2. Getting Started	37
Installing the Machine	37
Where to Put the Machine	37
Unpacking	39
Turning the Power on	47
Initial Setup	48
Changing Operation Modes	50
Saving Energy	51
Multi-Access	52
Connecting the Machine	54
Connecting with USB Cable	54
Connecting with Network Cable	55
Reading the LED lamps	57
Connecting to a Telephone Line	57
Configuring the Machine	61
Configuring the IP Address Settings	61
Setting the machine to receive an IP address automatically	61
Assigning the machine's IP address manually	62
Configuring Telephone Network Settings	65
Selecting the telephone line type	65
Selecting the telephone network connection type	66
Setting the outside line access number	67
Sharing the Printer on a Network	68
Installing Options	69
Installing the Paper Feed Unit TK1010 (Tray 2)	69
Installing the Memory Unit Type F 256MB (DDR-SDRAM Module)	71
Paper and Other Media	74
Supported Paper for Each Tray	74
Specifications of Paper Types	76
Unsupported Types of Paper	79
Paper Storage Precautions	80
Printable Area	80
Loading Paper	82
Loading Paper in Tray 1	82
Loading Legal size paper	86
Loading envelopes	91
Loading Paper in the Optional Paper Feed Unit	94
Loading Paper in the Bypass Tray	96
Specifying Paper Type and Paper Size	98
Specifying the paper type	98
Specifying the standard paper size	99
Specifying a custom paper size	99
Placing Originals	101
About Originals	101
Recommended size of originals	101
Types of originals not supported by the Auto Document Feeder	101
Unscannable image area	102
Placing Originals	103
Placing originals on the exposure glass	103
Placing originals in the Auto Document Feeder	104
Entering Characters	105
Value Input Mode	105
Fax Number Input Mode	106
Text Input Mode	107
Restricting Machine Functions According to User	108
Enabling the User Restriction Settings	108
Modifying user entries	110
Deleting user entries	110
When a Message Requesting a User ID Appears	111
3. Using the Printer Function	113
Configuring Option Settings for the Printer	113
Conditions for Bidirectional Communication	113
If Bidirectional Communication is Disabled	113
Windows	114
Mac OS X	114
Accessing the Printer Properties	115
Accessing the Printer Properties from the [Printers and Faxes] Window	115
Accessing the Printer Properties from an Application	115
Windows	115
Mac OS X	116
Basic Operation in Printer Mode	117
If a Paper Mismatch Occurs	117
Continuing printing using mismatched paper	118
Resetting the print job	118
Canceling a Print Job	118
Canceling a print job before printing has started	118
Canceling a print job while printing	119
Printing Confidential Documents	120
Storing a Locked Print file	120
Printing a Locked Print file	121
Deleting a Locked Print file	122
Checking which Locked Print File Jobs Have Been Canceled	123
Using Various Print Functions	126
Print Quality Functions	126
Print Output Functions	127
4. Using the Copier Function	129
The Screen in Copier Mode	129
Basic Operation in Copier Mode	130
Canceling a Copy	131
Making Enlarged or Reduced Copies	133
Combining Multiple Pages	135
Copying Two or Four Pages onto One Sheet	135
Copying Both Sides of an ID Card onto One Side of Paper	138
Making 2-sided Copies	141
Specifying Scan Settings	144
Adjusting Image Density	144
Selecting the Document Type According to Original	145
5. Using the Scanner Function	147
The Screen in Scanner Mode	147
Registering Scan Destinations	148
Modifying Scan Destinations	153
Deleting Scan Destinations	153
Scanning Using the Control Panel	155
Basic Operation for Sending Scanned Files	155
Specifying the scan destination	157
Specifying the Scan Settings	158
Specifying the scanning size according to the size of the original	159
Adjusting image density	160
Specifying resolution	161
Scanning from a Computer	162
Basic Operation for TWAIN Scanning	162
Scanning from a computer (Windows)	163
Scanning from a computer (Mac OS X)	164
Settings you can configure in the TWAIN dialog box	165
6. Using the Fax Function	167
The Screen in Fax Mode	167
Setting the Date and Time	168
Registering Fax Destinations	170
Registering Fax Destinations Using the Control Panel	170
Modifying fax destinations	172
Deleting fax destinations	173
Registering Fax Destinations Using Web Image Monitor	174
Modifying fax destinations	175
Deleting fax destinations	176
Sending a Fax	177
Selecting Transmission Mode	177
Basic Operation for Sending a Fax	178
Canceling a fax	180
Specifying the Fax Destination	181
Specifying the destination using the One Touch buttons	182
Specifying the destination using Speed Dial	182
Specifying the destination using the broadcast function	184
Specifying the destination using the redial function	185
Useful Sending Functions	186
Specifying the Scan Settings	188
Adjusting image density	188
Specifying the resolution	189
Using the Fax Function from a Computer (LAN-Fax)	190
Configuring the LAN-Fax Address Book	190
Opening the LAN-Fax Address Book	190
Registering destinations	191
Modifying destinations	192
Registering groups	193
Modifying groups	194
Deleting individual destinations or groups	194
Exporting/Importing LAN-Fax Address Book data	195
Basic Operation for Sending Faxes from a Computer	196
Canceling a fax	198
Configuring Transmission Settings	199
Settings you can configure in the LAN-Fax driver's properties	200
Receiving a Fax	201
Selecting Reception Mode	201
Receiving a Fax in Manual Mode	203
Receiving a Fax in Fax Only Mode	203
Receiving a Fax in FAX/TEL Mode	203
Receiving a Fax in FAX/TAD Mode	204
7. Configuring the Machine Using the Control Panel	205
Basic Operation Using the Menu Screen	205
Menu Chart	207
Copy Settings	210
Changing Copy Settings	210
Copy Setting Parameters	211
Scanner Settings	216
Changing Scanner Settings	216
Scanner Setting Parameters	217
Fax Transmission Settings	219
Changing Fax Transmission Settings	219
Fax Transmission Setting Parameters	220
Fax System Settings	222
Changing Fax System Settings	222
Fax System Setting Parameters	222
Fax Directory Settings	226
Registering Fax Destinations in Fax Quick Dial/Speed Dial	226
Fax Directory Parameters	226
Machine Settings	227
Changing Machine Settings	227
Machine Setting Parameters	228
Network Settings	233
Changing Network Settings	233
Network Setting Parameters	234
Reports Print	236
Printing the Configuration Page	236
Types of Report	236
Reading the Configuration Page	237
Reading the Activity Report	238
Reading the Memory List	239
Reading the Scan Transmission Log	240
Administrator Settings	241
Changing Administrator Settings	241
Administrator Setting Parameters	242
PDL Settings	246
Changing PDL Settings	246
PDL Setting Parameters	247
8. Configuring the Machine Using Web Image Monitor	251
Using Web Image Monitor	251
Displaying the Main Page	253
Changing the Interface Language	253
Checking the System Information	254
Checking the Status Information	254
Checking the Counter Information	255
Checking the Machine Information	256
Configuring the Machine Settings	258
Configuring the Speaker Volume	258
Configuring the Paper Settings	259
Specifying the Size of Paper for Printing Copies	260
Specifying the Tray for Printing Faxes	261
Specifying the Tray Priority for the Printer Function	262
Configuring Toner Saver Mode	263
Registering Destinations	264
Restricting Machine Functions According to User	265
Printing Reports	266
Configuring the Network Settings	267
Checking the Network Status	267
Configuring the Network Application Settings	268
Configuring the DNS Settings	269
Configuring the Alert Message Settings	270
Configuring the SNMP Settings	271
Configuring the SMTP Settings	272
Configuring the Administrator Settings	274
Configuring the Password	274
Restoring the Default Settings	274
Backing Up the Machine's Settings	275
Restoring the Machine's Settings from a Backup File	276
Configuring the Date and Time Settings	277
Configuring the Power Saver Mode Settings	278
9. Troubleshooting	279
Overview	279
Common Problems	280
Paper Feed Problems	281
Removing Printing Jams	282
If paper jams inside the fusing unit	283
If paper jams inside a tray	285
If paper jams inside the transfer unit	287
Removing Scanning Jams	288
Print Quality Problems	292
Checking the Condition of the Machine	292
Printer Problems	293
Changing the Printer Driver Settings	295
Printed Colors Do Not Match Displayed Colors	295
Print Positions Do Not Match Display Positions	295
Copier Problems	296
Scanner Problems	297
Fax Problems	298
Error and Status Messages on the Screen	301
Replacing Print Cartridges	309
Replacing the Waste Toner Bottle	314
10. Maintenance	321
Cleaning	321
Cautions to Take When Cleaning	321
Cleaning the Toner Density Sensor	321
Cleaning the Friction Pad and Paper Feed Roller	323
Cleaning the Registration Roller	326
Cleaning the Exposure Glass	328
Cleaning the Auto Document Feeder	328
Moving the Machine	329
Moving over a Short Distance	329
Moving over a Long Distance	331
Disposal	332
If the Machine is Not Going to Be Used for a Long Time	333
Preparing the Machine for a Long Period of Inactivity	333
Using the Machine Again After It Has Been Inactive for a Long Period	335
Where to Inquire	337
Consumables	338
Print Cartridges	338
Waste Toner Bottle	339
11. Appendix	341
Specifications of the Machine	341
General Function Specifications	341
Printer Function Specifications	343
Copier Function Specifications	343
Scanner Function Specifications	344
Fax Function Specifications	345
Specifications of Options	347
Paper Feed Unit TK1010	347
Memory Unit Type F 256MB	347
Electromagnetic Interference	348
Information about Installed Software	349
expat	349
JPEG LIBRARY	349
INDEX	350
SP C231SF/C232SF Scanning and Faxing Guide	355
TABLE OF CONTENTS	356
1. Using the Scanner Function	357
Guide to the Scanner Function	357
Scanning from a computer	357
Sending scanned files via e- mail	358
Sending scanned files to an FTP server	358
Sending scanned files to a computer's shared folder	359
Configuring the IP Address Settings	359
Registering Scan Destinations	360
Scanning Using the Control Panel	365
Basic Operation for Sending Scanned Files	365
Scanning from a Computer	366
Basic Operation for TWAIN Scanning	366
2. Using the Fax Function	367
Guide to the Fax Function	367
Using as a fax machine	367
Using the machine with an external telephone	367
Sending faxes from a Computer (LAN-Fax)	367
Connecting to a Telephone Line	368
Configuring Telephone Network Settings	369
Selecting the telephone line type	369
Selecting the telephone network connection type	369
Setting the outside line access number	369
Setting the Date and Time	370
Registering Fax Destinations	371
Registering Fax Destinations Using Web Image Monitor	371
Basic Operation for Sending a Fax	372
Receiving a Fax	372
Selecting Reception Mode	372
Receiving a Fax in Manual Mode	373
Receiving a Fax in Fax Only Mode	373
Receiving a Fax in FAX/TEL Mode	373
Receiving a Fax in FAX/TAD Mode	374
SP C231SF/C232SF Quick installation Guide	377