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Ricoh IM 430Fb User Guide - Page 226

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9. Troubleshooting Message Cause "Transfer error has occured. A network error occurred Check the status of the during transfer. remote machine." "The HDD of the remote machine is full." The hard disk became full after using the remote fax function to scan an original. Solution • Check that the correct IP address or host name is set for the main machine in [System Settings]. For details about these settings, contact your administrator. • Check that the main machine is working correctly. • Check that the LAN cable is correctly connected to the machine. • For details about transmission, contact your administrator. Delete unnecessary files. • Settings that can be confirmed in [System Settings] or [Fax Features] on the control panel can also be confirmed by using a web browser on a networked computer. (Use Web Image Monitor, which is installed on the machine.) For details about displaying Web Image Monitor, see "Using a Web Browser", Settings. For details about using Web Image Monitor, see Web Image Monitor Help. • If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, prompting you to add paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the screen. You can turn this function on or off with "Parameter Settings". For details about how to do this, see "Parameter Settings", Fax. • When the JPEG/PDF file that is attached to an e-mail is sent to the machine, check the message and resolve the problem accordingly. For details about messages, see page 225 "Messages Displayed on the Control Panel When You Use the Printer Function" and page 228 "Messages Printed on the Error Logs or Reports When You Use the Printer Function". • If "Check whether there are any network problems." appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then [Check Status] no longer lights up. For details about how to do this, see "Parameter Settings", Fax. If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate user parameter. 224

Section	Page
IM 350/430 series <User Guide Selected Version>	1
TABLE OF CONTENTS	3
How to Read This Manuals	9
Symbols Used in This Manuals	9
1. Getting Started	11
Names of Major Features	11
Model-Specific Information	12
Guide to Names and Functions of Components	13
Guide to Components	13
Connecting and Setting the Network	20
Setting Wired LAN	20
Connecting Ethernet Interface	20
Setting Wireless LAN	22
Selecting the communication mode for the Wireless LAN	23
Connecting in Ad hoc Mode	25
Connecting in Infrastructure Mode	26
Connecting in Direct Connection Mode	28
Connecting in Direct Connection Group Owner Mode	29
Connecting the USB Interface	32
Connecting to the USB (Type B) Interface	32
Connecting a Device to the Machine's USB Host Interface	32
Connecting the Machine to a Telephone Line and Telephone/Handset	34
Connecting the Telephone Line (mainly Europe and Asia)	34
Connecting the Telephone Line (mainly North America)	35
Selecting the Line Type	36
Settings Needed for Each Function	38
Guide to Functions of the Machine's External Options (mainly Europe and Asia)	39
Guide to Functions of the Machine's External Options (mainly North America)	40
Order of Option Installation	41
Attaching the Paper Feed Unit	42
The number of tray that you can install	43
Installing the Offline Stapler	45
Installing the Wireless LAN interface board	49
Installing the IEEE 1284 interface board	50
Connecting to the IEEE 1284 Interface	51
Installing the Extended USB board	52
Installing the USB device server	53
Procedure for installing the USB device server	53
Connecting to the Extra Ethernet Interface with the USB Device Server Option	54
Specifying an IP address for the USB Device Server	56
Installing the File Format Converter	59
Installing SD Card Options	60
Installing the Handset (mainly North America)	62
Connecting the handset	62
Configuring the handset	64
Connecting the telephone	66
Guide to the Names and Functions of the Machine's Control Panel	67
Changing the Display Language	68
How to Use the [Home] Screen	69
Possible Operations on the Standard Application Screen	71
Adding Shortcuts to the [Home] Screen	73
Adding Shortcuts to Bookmarks on the [Home] Screen	73
Adding Shortcuts to Programs to the [Home] Screen	74
Adding Widgets to the [Home] Screen	74
How to Use Each Application	75
[Copy] (standard) Screen	76
[Fax] (standard) Screen	78
[Settings] screen	81
[Scanner] (standard) Screen	84
[Send Settings] screen	86
Registering Frequently Used Functions	90
Turning On/Off the Power	93
Turning On/Off the Main Power	93
Logging In the Machine	95
User Code Authentication	95
Logging In/Out Using the Control Panel	95
Placing Originals	97
Placing Originals on the Exposure Glass	97
Placing Originals in the Auto Document Feeder	97
2. Copy	99
Basic Procedure	99
Auto Reduce / Enlarge	100
Duplex Copying	101
Specifying the Original and Copy Orientation	102
Combined Copying	104
One-Sided Combine	105
Two-Sided Combine	106
Copying Onto Custom Size Paper	108
Copying onto Envelopes	109
Sort	110
Changing the Number of Sets	110
Storing Data in the Document Server	111
3. Fax	113
Basic Procedure for Fax Transmissions (Memory Transmission)	113
Registering a Fax Destination	113
Changing or Deleting a Fax Destination	116
Transmitting while Checking Connection to Destination (Immediate Transmission)	118
Canceling a Fax Transmission	119
Canceling a Transmission Before the Original Is Scanned	119
Canceling a Transmission While the Original Is Being Scanned	119
Canceling a Transmission After the Original Is Scanned	119
Storing a Fax Document	121
Sending Stored Fax Documents	122
Printing the Records Manually	124
4. Print	125
Installing the Printer Driver for Network Connection (Windows)	125
Installing the PCL 6 Printer Driver from the CD-ROM	125
Installing the Printer Driver for USB Connection (Windows)	129
Installing the Printer Driver from the CD-ROM	129
Displaying the Printer Driver Properties	132
Standard Printing	133
When Using the PCL 6 Printer Driver	133
Printing on Both Sides of Sheets	137
How to Print on Both Sides of the Paper (When Using the PCL 6 Printer Driver)	137
Combining Multiple Pages into Single Page	138
How to Print Multiple Pages onto a Single Sheet (When Using the PCL 6 Printer Driver)	138
Printing on Envelopes	140
Configuring Envelope Settings Using the Control Panel	140
Printing on Envelopes Using the Printer Driver	140
Saving and Printing Using the Document Server	141
Storing Documents in Document Server	141
Managing Documents Stored in Document Server	142
Using the Quick Print Release Function	143
Using the Print/Scan(Memory Storage Device) Function	145
5. Scan	149
Basic Procedure When Using Scan to Folder	149
Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information	149
Step 1: Confirming the user name and computer name	150
Step 2: Creating a shared folder on a computer running Microsoft Windows	150
Step 3: Specifying access privileges for the created shared folder	151
Registering an SMB Folder	152
Locating the SMB folder manually	154
Locating the SMB folder using Browse Network	155
Deleting an SMB registered folder	156
Entering the Path to the Destination Manually	157
Basic Procedure for Sending Scan Files by E-mail	158
Registering an E-mail Destination	158
Changing or Deleting an E-mail Destination	160
Entering an E-mail Address Manually	161
Basic Procedure for Storing Scan Files	162
Checking a Stored File Selected from the List	164
Specifying the File Type	166
Specifying Scan Settings	167
6. Document Server	169
Storing Data	169
Printing Stored Documents	172
7. Web Image Monitor	175
Displaying Top Page	175
8. Adding Paper and Toner	177
Loading Paper	177
Loading Paper into Paper Trays	177
Loading Paper into the Bypass Tray	180
Loading Orientation-fixed Paper or Two-sided Paper	183
Specifying the Paper Setting for the Bypass Tray	186
Recommended Paper	188
When Loading Thick Paper	194
When Loading Envelopes	195
Adding Toner	198
Faxing/Scanning Operations When Toner Has Run Out	200
Disposing of Used Print Cartridge	200
9. Troubleshooting	203
When a Status Icon Is Displayed on the Control Panel	203
When the Indicator Lamp for [Check Status] Is Lit or Flashing	204
When the Machine Makes a Beeping Sound	206
When You Have Problems Operating the Machine	208
When Multiple Functions Cannot Be Executed Simultaneously	214
Messages Displayed When You Use the Copy/Document Server Function	215
Messages Displayed When You Use the Fax Function	217
Messages Displayed on the Control Panel When You Use the Printer Function	227
Messages Printed on the Error Logs or Reports When You Use the Printer Function	230
Messages Displayed on the Control Panel When You Use the Scanner Function	239
Messages Displayed on the Client Computer When You Use the Scanner Function	250
When Other Messages Appear	256
Cautions in Removing Jammed Paper	264
Removing Jammed Paper	270
Locating Jammed Paper	271
10. Information for This Machine	273
ENERGY STAR Program	273
Energy Saving Functions	274
User Information on Electrical and Electronic Equipment (mainly Europe)	276
Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste	276
All Other Users	276
For Users in India	276
For Turkey Only	277
Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe)	278
Environmental Advice for Users (mainly Europe)	279
Users in the EU, Switzerland and Norway	279
Notes to users in the state of California (Notes to Users in USA) (mainly North America)	280
Specifications for the Main Unit	281
Specifications for the Document Server	287
Specifications for Facsimile	288
Fax Transmission and Reception	288
IP-Fax Transmission and Reception	288
Internet Fax Transmission and Reception	289
E-mail Transmission and Reception, and Folder Transmission	290
Specifications for Printer	292
Specifications for Scanner	294
Specifications for Lower Paper Tray (250 sheets)	297
Specifications for Lower Paper Tray (500 sheets)	298
Specifications for IEEE 1284 Interface Board	299
Specifications for Wireless LAN Interface Board	300
Specifications for Auto Document Feeder	302
Specifications for USB Device Server	303
Copyright Information about Installed Applications	304

Match case Limit results 1 per page

Message

Cause

Solution

"Transfer error has occured.

Check the status of the

remote machine."

A network error occurred

during transfer.

•

Check that the correct IP address

or host name is set for the main

machine in [System Settings]. For

details about these settings,

contact your administrator.

•

Check that the main machine is

working correctly.

•

Check that the LAN cable is

correctly connected to the

machine.

•

For details about transmission,

contact your administrator.

"The HDD of the remote

machine is full."

The hard disk became full

after using the remote fax

function to scan an original.

Delete unnecessary files.

•

Settings that can be confirmed in [System Settings] or [Fax Features] on the control panel can also

be confirmed by using a web browser on a networked computer. (Use Web Image Monitor, which

is installed on the machine.) For details about displaying Web Image Monitor, see "Using a Web

Browser", Settings. For details about using Web Image Monitor, see Web Image Monitor Help.

•

If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen,

prompting you to add paper. If there is paper left in the other trays, you can receive documents as

usual, even if the message appears on the screen. You can turn this function on or off with

"Parameter Settings". For details about how to do this, see "Parameter Settings", Fax.

•

When the JPEG/PDF file that is attached to an e-mail is sent to the machine, check the message

and resolve the problem accordingly. For details about messages, see page 225 "Messages

Displayed on the Control Panel When You Use the Printer Function" and page 228 "Messages

Printed on the Error Logs or Reports When You Use the Printer Function".

•

If "Check whether there are any network problems." appears, the machine is not correctly

connected to the network or the settings of the machine are not correct. If you do not need to

connect to a network, you can specify the setting so this message is not displayed, and then [Check

Status] no longer lights up. For details about how to do this, see "Parameter Settings", Fax. If you

reconnect the machine to the network, be sure to set "Display" by configuring the appropriate user

parameter.

9. Troubleshooting

224