Ricoh MP 3554 User Guide - Page 246
When the Address Book Is Updated, using Web Image Monitor.
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10. Troubleshooting Message "The format of the image data is not valid. See the manual for required data." Cause Solution The file format of the shortcut The file format of shortcut images to be image to be added is not added must be PNG. Specify the supported. image again. When the Address Book Is Updated Message Cause "Updating the destination list A network error has has failed. Try again?" occurred. "Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared." The destination list is being updated from the network using Web Image Monitor. Solution • Check whether the server is connected. • Antivirus programs and firewalls can prevent client computers from establishing connection with this machine. • If you are using antivirus software, add the program to the exclusion list in the application settings. For details about how to add programs to the exclusion list, see the antivirus software Help. • To prevent a firewall from blocking the connection, register the machine's IP address in the firewall's IP address exclusion settings. For details about the procedure for excluding an IP address, see your operating system's Help. Wait until the message disappears. Do not turn off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before operation is resumed. Operation is not possible while this message is displayed. 244